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AI-powered customer service platform.
Source
auto
Category
Marketing
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 44m ago
38
Components
0
Active incidents
0
Maintenance
16.67%
90d uptime
Unable to Change Status and Assign Emails in Hiver for Gmail
May 13, 8:08 AM
Normalized official status-page data for incidents, maintenance, components, and history.
16.67%
Known uptime
6 known history days
38
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
28
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
AWS apigateway-us-west-2
Operational
AWS backup-us-west-2
Operational
AWS dynamodb-us-west-2
Operational
AWS ec2-us-west-2
Operational
AWS eks-us-west-2
Operational
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
5
outage days
0
maintenance days
84
unknown days
Latest outages and degradations detected from the official status page.
The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.
# **Incident postmortem: Email Sync Delay in Shared Inboxes** > Total downtime > > **6.5 hrs** > > Uptime in May 2026 > > **98.95%** > > Prior 12-month avg uptime of Hiver Services > > **≈ 99.98%** **What happened** On May 4, 2026, new incoming emails stopped appearing in Hiver shared inboxes for approximately 6.5 hours. The root cause was an unexpected and severe surge in message queue volume that overwhelmed a core infrastructure component — the Sync Engine — responsible for pulling emails from Gmail into Hiver in real time. Hiver's infrastructure is designed to handle up to 2× our peak traffic at all times. This is one reason we have maintained near-perfect uptime over the past two years. On this occasion, the surge exceeded even that ceiling, bringing the Sync Engine to a near-complete halt. **What we've done immediately** Our engineers have done a deep analysis of this incident. As a remediation step, we have added more elasticity to the message queues infrastructure so that it has more headroom for future surges. We are also committed to migrate additional queues incrementally and completely to the elastic queue infrastructure over the coming weeks. **What we're doing next** Beyond the immediate fixes, we are evaluating several longer-term improvements including faster detection-to-recovery workflows and more granular controls during abnormal volume conditions. We will keep sharing further details on this page as we make progress.
On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.
This incident has been resolved.
We're back! All our Hiver services are up and running now. We thank you for your patience.
On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.
We’ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.
This incident has been resolved.
On April 1, 2025, at approximately 08:15 AM UTC, Hiver encountered delays in email synchronization, lasting about 45 minutes. Our engineers identified the root cause and fully resolved the issue by 09:00 AM UTC.
All Hiver services are now fully operational. We thank you for your patience and understanding.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Hiver status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.hiverhq.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Showing 1 to 25 of 38 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Hiver in Gmail | Operational | Group | Not recorded |
Hiver Omni | Operational | Group | Not recorded |
Third Party Services | Operational | Group | Not recorded |
Infrastructure | Operational | Group | Not recorded |
Email User Experience | Operational | Component | Not recorded |
Google Apps Gmail | Operational | Component | Not recorded |
Email User Experience | Operational | Component | Not recorded |
Email sync | Operational | Component | Not recorded |
AWS rds-us-west-2 | Operational | Component | Not recorded |
Email Sync | Operational | Component | Not recorded |
Hiver Website | Operational | Component | Not recorded |
Notification Services | Operational | Component | Not recorded |
AWS rds-us-west-2 | Operational | Component | Not recorded |
Automation | Operational | Component | Not recorded |
AWS s3-us-west-2 | Operational | Component | Not recorded |
Views | Operational | Component | Not recorded |
AWS s3-us-west-2 | Operational | Component | Not recorded |
Analytics | Operational | Component | Not recorded |
Automation | Operational | Component | Not recorded |
AWS route53-us-west-2 | Operational | Component | Not recorded |
Integrations | Operational | Component | Not recorded |
Notification Services | Operational | Component | Not recorded |
AWS backup-us-west-2 | Operational | Component | Not recorded |
Knowledge Base | Operational | Component | Not recorded |
Views | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Related status pages based on category, adapter type, and operational history.
Hiver is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
