Historial de interrupciones de Idme

1. August 7, 2026 at 1:48 AM UTCresolved

   We experienced an high level of application errors for Sign-Ins and Verifications from 9:12PM - 9:22PM ET due to planned maintenance. Maintenance activity ended and Sign-Ins and Verifications services returned to normal operations.

1. July 31, 2026 at 2:29 AM UTCresolved

   De 9:23PM ET a 10:06PM ET, experimentamos un nivel elevado de errores de aplicación para shop.id.me que resulta que el sitio no está disponible para 44 minutos. Hemos aplicado una solución y la aplicación está funcionando normalmente.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 24, 2026 at 1:18 PM UTCresolved

   De 07:53 ET a 08:13 ET, un servicio de terceros que es un componente de Servicios de Verificación estaba experimentando problemas de servicio. Desde entonces, el servicio de terceros ha mitigado la cuestión. Seguimos coordinando con ellos para garantizar una mayor estabilidad y vigilancia de la situación.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 20, 2026 at 9:06 PM UTCinvestigating

   Hemos comenzado a recibir informes de los usuarios que hay problemas con la inscripción de la aplicación de autenticador IDme para Android para iniciar sesión/autenticación. Actualmente estamos investigando la cuestión. Proporcionaremos una actualización a las 6:00pm ET.

2. July 20, 2026 at 9:43 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. July 20, 2026 at 10:02 PM UTCidentified

   Continuamos con la solución. Siguiente actualización a las 7:00pm ET o antes.

4. July 20, 2026 at 10:58 PM UTCidentified

   Continuamos con la solución. Siguiente actualización a las 8:00pm ET o antes.

5. July 21, 2026 at 12:13 AM UTCidentified

   Se ha desplegado la fijación y el equipo está verificando el cambio. Siguiente actualización a las 9:00PMET.

6. July 21, 2026 at 12:28 AM UTCmonitoring

   La solución se ha aplicado y verificado plenamente, y seguimos monitoreando las operaciones. Siguiente actualización a las 9:00PM ET.

7. July 21, 2026 at 12:36 AM UTCmonitoring

   Seguiremos monitoreando durante las próximas dos horas para asegurar que los efectos de caché no estén enmascarando problemas adicionales. Siguiente actualización 9:00AM ET.

8. July 21, 2026 at 1:06 PM UTCmonitoring

   Continuamos verificando la solución para la inscripción de Authenticator y monitoreando la situación y cuestiones adicionales. Siguiente actualización a las 10:00AM.

9. July 21, 2026 at 1:57 PM UTCresolved

   Este incidente ha sido resuelto. Todas las métricas operativas para la inscripción de Authenticator App han retornado a niveles de referencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 17, 2026 at 2:56 AM UTCmonitoring

   Aproximadamente a las 9:57PM ET, todos los sitios y servicios ID.me experimentaron un 5-10 minutos de latencia normal. Los clientes pueden tener más tiempo que los mensajes normales de inicio de sesión o "trascenso del sistema". La investigación indica que la fuente de los problemas puede provenir de problemas de servicio del proveedor de plataformas Cloud de ID.me. Cloud Platform Provider confirmó que están experimentando problemas. Colaboramos y coordinamos estrechamente los servicios de investigación y monitoreo de ID.me.

2. July 17, 2026 at 2:59 AM UTCmonitoring

   Seguimos monitoreando para otras cuestiones, y proporcionaremos una actualización a las 11:30PM ET.

3. July 17, 2026 at 3:34 AM UTCresolved

   Todos los servicios han regresado a operaciones normales. Continuamos trabajando con nuestro proveedor de plataformas Cloud para asegurar que los servicios no se interrumpan.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 14, 2026 at 6:29 AM UTCinvestigating

   El servicio de terceros que es un componente de Servicios de Verificación está experimentando actualmente un outage. Estamos trabajando con el proveedor de terceros en una solución. Proporcionaremos una actualización a las 3:30 AM ET.

2. July 14, 2026 at 7:31 AM UTCinvestigating

   Continuamos trabajando con nuestro proveedor de terceros en una solución. Siguiente actualización a las 4:30 AM ET.

3. July 14, 2026 at 8:27 AM UTCmonitoring

   El proveedor de terceros ha implementado una solución y estamos monitoreando los resultados.

4. July 14, 2026 at 8:45 AM UTCresolved

   Fix by Third Party Provider appears to have resolved the issue. Seguiremos vigilando para asegurar que los servicios estén estables y estén plenamente restaurados.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 13, 2026 at 4:20 PM UTCresolved

   Degradation in services for text messages, delayed messages for new user consent.

1. June 5, 2026 at 12:32 AM UTCresolved

   Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

1. May 27, 2026 at 8:42 AM UTCinvestigating

   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

2. May 27, 2026 at 8:43 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 27, 2026 at 9:06 AM UTCresolved

   This incident has been resolved.

1. May 26, 2026 at 2:45 AM UTCinvestigating

   We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

2. May 26, 2026 at 3:41 AM UTCinvestigating

   Investigation is still in-progress. Next update at 1200AM ET.

3. May 26, 2026 at 4:10 AM UTCinvestigating

   We are continuing to investigate the issue. Next update at 0100AM ET.

4. May 26, 2026 at 5:22 AM UTCmonitoring

   ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

5. May 26, 2026 at 6:29 PM UTCmonitoring

   Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

6. May 26, 2026 at 10:00 PM UTCresolved

   Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

1. May 12, 2026 at 3:18 PM UTCresolved

   At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

1. April 25, 2026 at 8:25 PM UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

2. April 25, 2026 at 9:02 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 25, 2026 at 9:09 PM UTCresolved

   This incident has been resolved.

1. May 12, 2026 at 3:35 PM UTCresolved

   IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

1. April 3, 2026 at 4:05 PM UTCinvestigating

   We are currently investigating this issue.

2. April 4, 2026 at 5:12 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. April 4, 2026 at 5:17 AM UTCmonitoring

   A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

4. April 7, 2026 at 4:10 PM UTCresolved

   This incident has been resolved.

1. February 3, 2026 at 5:21 PM UTCinvestigating

   We are currently investigating this issue.

2. February 3, 2026 at 5:41 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. February 3, 2026 at 5:53 PM UTCresolved

   This incident has been resolved.

1. January 28, 2026 at 7:46 PM UTCresolved

   The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

1. December 5, 2025 at 9:12 AM UTCinvestigating

   We are currently investigating this issue.

2. December 5, 2025 at 9:28 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. December 5, 2025 at 1:58 PM UTCresolved

   This incident has been resolved.

1. December 2, 2025 at 10:10 PM UTCresolved

   There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

1. November 18, 2025 at 1:34 PM UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.

2. November 18, 2025 at 2:44 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. November 18, 2025 at 4:47 PM UTCresolved

   This incident has been resolved.

1. October 8, 2025 at 9:03 PM UTCinvestigating

   We are currently investigating this issue.

2. October 8, 2025 at 9:32 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. October 8, 2025 at 9:48 PM UTCresolved

   This incident has been resolved.