Historial de interrupciones de Idme

1. July 14, 2026 at 6:29 AM UTCinvestigating

   El servicio de terceros que es un componente de Servicios de Verificación está experimentando actualmente un outage. Estamos trabajando con el proveedor de terceros en una solución. Proporcionaremos una actualización a las 3:30 AM ET.

2. July 14, 2026 at 7:31 AM UTCinvestigating

   Continuamos trabajando con nuestro proveedor de terceros en una solución. Siguiente actualización a las 4:30 AM ET.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 13, 2026 at 4:20 PM UTCresolved

   Degradation in services for text messages, delayed messages for new user consent.

1. June 5, 2026 at 12:32 AM UTCresolved

   Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

1. May 27, 2026 at 8:42 AM UTCinvestigating

   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

2. May 27, 2026 at 8:43 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 27, 2026 at 9:06 AM UTCresolved

   This incident has been resolved.

1. May 26, 2026 at 2:45 AM UTCinvestigating

   We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

2. May 26, 2026 at 3:41 AM UTCinvestigating

   Investigation is still in-progress. Next update at 1200AM ET.

3. May 26, 2026 at 4:10 AM UTCinvestigating

   We are continuing to investigate the issue. Next update at 0100AM ET.

4. May 26, 2026 at 5:22 AM UTCmonitoring

   ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

5. May 26, 2026 at 6:29 PM UTCmonitoring

   Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

6. May 26, 2026 at 10:00 PM UTCresolved

   Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

1. May 12, 2026 at 3:18 PM UTCresolved

   At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

1. April 25, 2026 at 8:25 PM UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

2. April 25, 2026 at 9:02 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 25, 2026 at 9:09 PM UTCresolved

   This incident has been resolved.

1. May 12, 2026 at 3:35 PM UTCresolved

   IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

1. April 3, 2026 at 4:05 PM UTCinvestigating

   We are currently investigating this issue.

2. April 4, 2026 at 5:12 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. April 4, 2026 at 5:17 AM UTCmonitoring

   A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

4. April 7, 2026 at 4:10 PM UTCresolved

   This incident has been resolved.

1. February 3, 2026 at 5:21 PM UTCinvestigating

   We are currently investigating this issue.

2. February 3, 2026 at 5:41 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. February 3, 2026 at 5:53 PM UTCresolved

   This incident has been resolved.

1. January 28, 2026 at 7:46 PM UTCresolved

   The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

1. December 5, 2025 at 9:12 AM UTCinvestigating

   We are currently investigating this issue.

2. December 5, 2025 at 9:28 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. December 5, 2025 at 1:58 PM UTCresolved

   This incident has been resolved.

1. December 2, 2025 at 10:10 PM UTCresolved

   There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

1. November 18, 2025 at 1:34 PM UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.

2. November 18, 2025 at 2:44 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. November 18, 2025 at 4:47 PM UTCresolved

   This incident has been resolved.

1. October 8, 2025 at 9:03 PM UTCinvestigating

   We are currently investigating this issue.

2. October 8, 2025 at 9:32 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. October 8, 2025 at 9:48 PM UTCresolved

   This incident has been resolved.

1. July 25, 2025 at 2:12 AM UTCinvestigating

   An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

2. July 25, 2025 at 2:55 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 25, 2025 at 2:55 AM UTCmonitoring

   We are continuing to monitor for any further issues.

4. July 25, 2025 at 3:23 AM UTCresolved

   This incident has been resolved.

1. June 17, 2025 at 1:22 AM UTCresolved

   We detected an service outage across the ID.me platform that occurred between 7:34 PM - 7:37 PM EDT.

1. June 12, 2025 at 8:41 PM UTCinvestigating

   We are continuing to investigate this issue.

2. June 12, 2025 at 8:46 PM UTCmonitoring

   All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

3. June 13, 2025 at 1:24 PM UTCresolved

   All services are working within operational parameters.

1. April 21, 2025 at 2:46 AM UTCinvestigating

   We are currently investigating this issue.

2. April 21, 2025 at 3:08 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 21, 2025 at 3:34 AM UTCresolved

   This incident has been resolved.

1. April 16, 2025 at 7:05 PM UTCresolved

   We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.