Historial de interrupciones de Ingenico

1. September 4, 2026 at 9:23 AM UTCidentified

   Nos gustaría informarle sobre un problema en curso con el procesamiento de transacciones públicas Trésor a partir de las 10:59 CEST el 04/09/2026. Estamos investigando la situación con la máxima prioridad. En breve se proporcionará una actualización. Confirmamos que la cuestión tiene una responsabilidad externa (independiente de Worldline).

2. September 4, 2026 at 9:39 AM UTCresolved

   Tenga en cuenta que debido a un problema técnico, algunos de sus clientes podrían haber sido incapaces de realizar pagos en línea a través de Trésor Public el 04/09/2026 entre 10:59 y 11:18 CEST. Confirmamos que a partir de 11:18 CEST el 04/06/2026, se ha reanudado el servicio normal y sus clientes podrán hacer pagos normalmente. Confirmamos que la cuestión tiene una responsabilidad externa (independiente de Worldline).

Traducido automáticamente desde la actualización oficial del incidente.

1. September 2, 2026 at 4:32 PM UTCidentified

   Nos gustaría informarle de que observamos perturbaciones temporales en el procesamiento de pagos en la plataforma Worldline (WLOP). Se ha desplegado un equipo dedicado para investigar la situación con carácter urgente con el fin de restablecer la actividad en condiciones de funcionamiento normales. En breve se proporcionará una actualización. Sinceramente lamentamos cualquier inconveniente potencial y apreciamos su comprensión y paciencia.

2. September 2, 2026 at 4:33 PM UTCidentified

   Seguimos trabajando para solucionar este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 27, 2026 at 6:25 PM UTCinvestigating

   Nos gustaría informarle sobre un problema en curso con el procesamiento de la transacción Postal de La Banque a partir de 19:15 CEST 27-08-2026. Estamos investigando la situación con la máxima prioridad. En breve se proporcionará una actualización. Apreciamos su comprensión del asunto.

2. August 28, 2026 at 7:52 AM UTCidentified

   Nos gustaría informarle sobre un problema en curso con el procesamiento de la transacción Postal de La Banque a partir de 19:15 CEST 27/08/2026. Estamos investigando la situación con la máxima prioridad. En breve se proporcionará una actualización. También confirmamos que la cuestión tiene una responsabilidad externa (independiente de Worldline).

3. August 28, 2026 at 9:11 AM UTCresolved

   Tenga en cuenta que debido a un problema técnico, algunos de sus clientes podrían haber sido incapaces de realizar pagos en línea a través de La Banque Postal entre el 27/08/2026 a las 19:15 CEST y el 28/08/2026 a las 10:45 CEST. Confirmamos que a partir de las 10:45 CEST el 28/08/2026, se ha reanudado el servicio normal y sus clientes podrán hacer pagos normalmente. También confirmamos que la cuestión tiene una responsabilidad externa (independiente de Worldline).

Traducido automáticamente desde la actualización oficial del incidente.

1. August 16, 2026 at 10:24 PM UTCidentified

   Debido a un problema técnico el 16/08/2026 desde las 23:00 CEST, algunas de sus transacciones pueden haberse fijado en un estado incierto. Estamos investigando la situación con la máxima prioridad. En breve se proporcionará una actualización. Sinceramente lamentamos cualquier inconveniente potencial y apreciamos su comprensión del asunto.

2. August 17, 2026 at 7:11 AM UTCresolved

   Le hemos informado antes sobre una perturbación en nuestra plataforma de pago online global Worldline el 16/08/2026 a las 23:00 CEST. Después de una investigación exhaustiva realizada por nuestros expertos técnicos, confirmamos que la perturbación fue aislada y limitada, afectando sólo a uno de nuestros comerciantes. Por lo tanto, puede ignorar las comunicaciones relativas a esta perturbación. Sinceramente lamentamos cualquier inconveniente potencial y apreciamos su comprensión del asunto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 10, 2026 at 12:33 PM UTCidentified

   Please be informed that due to an ongoing technical issue on 10/08/2026 since 12:17 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

2. August 10, 2026 at 1:41 PM UTCresolved

   Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 10/08/2026 between 12:17 CEST and 14:24 CEST. We confirm that as of 14:24 CEST on 10/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. August 7, 2026 at 12:22 PM UTCidentified

   Please be informed that due to an ongoing technical issue on 06/08/2026 since 11:00 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

2. August 7, 2026 at 2:44 PM UTCresolved

   Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 06/08/2026 between 11:00 and 16:06 CEST. We confirm that as of 16:06 CEST on 06/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. August 7, 2026 at 11:01 AM UTCidentified

   We would like to inform you about an ongoing issue with Bancontact transaction processing as from 12:29 CEST on 03/08/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. August 10, 2026 at 10:04 AM UTCidentified

   We would like to inform you that the issue with Bancontact transaction processing, which started at 12:29 CEST on 03/08/2026, is still ongoing. We are investigating the situation with the highest priority to fix it as soon as possible. An update will be provided shortly. We appreciate your understanding of the matter.

3. August 11, 2026 at 8:01 AM UTCidentified

   We would like to inform you that the issue with Bancontact transaction processing, which started at 12:29 CEST on 03/08/2026, is still ongoing. We are currently testing possible solutions. An update will be provided shortly. We appreciate your understanding of the matter.

4. August 12, 2026 at 7:28 AM UTCresolved

   Please be informed that due to a technical issue, some of your customers might have noticed a missing reference to Bancontact payments between 03/08/2026 12:26 and 11/08/2026 18:40 CEST. We confirm that the normal service has been resumed. Please note that this situation caused no financial impact on your business. Bancontact transactions have been processed normally, only transaction references might have been missing. We regret the situation and any potential inconvenience.

1. July 20, 2026 at 4:09 PM UTCidentified

   Nuestros sistemas han detectado que las transacciones de Barclays a partir de 17-07-2026 00:00 CEST no se han resuelto correctamente. Debido a esto, los fondos asociados a las transacciones en cuestión se acreditarán a su cuenta más adelante de lo habitual. Se ha desplegado un equipo dedicado para investigar la situación con carácter urgente. Le actualizaremos en cuanto más información esté disponible. Lamentamos cualquier inconveniente potencial y apreciamos su comprensión y paciencia.

2. July 21, 2026 at 8:31 AM UTCresolved

   Nuestros sistemas han detectado que los archivos de liquidación de transacciones Barclays de 17/07/2026 y 20/07/2026 fueron rechazados. Confirmamos que los asentamientos fueron presentados con éxito al comprador Hoy, (21/07/2026). - En cuanto al expediente de 17/07/2026, el producto de las transacciones involucradas se acreditará a su cuenta 4 días después de lo habitual. - En cuanto al expediente del 20/07/2026, el producto de las transacciones involucradas se acreditará a su cuenta 1 día más tarde de lo habitual. Lamentamos la situación y cualquier posible inconveniente.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 17, 2026 at 8:11 AM UTCidentified

   Nos gustaría informarle sobre un problema en curso con el procesamiento de transacciones iDEAL a partir de las 09:30 CEST Today, (17/07/2026) Estamos investigando la situación con la máxima prioridad. En breve se proporcionará una actualización. Apreciamos su comprensión del asunto.

2. July 17, 2026 at 9:43 AM UTCresolved

   Tenga en cuenta que debido a un problema técnico, algunos de sus clientes podrían haber sido incapaces de realizar pagos en línea a través de iDEAL el 17/07/2026 entre 09:30 y 11:09 CEST. Confirmamos que a partir de las 11:09 CEST el 17/07/2026, se ha reanudado el servicio normal y sus clientes podrán hacer pagos normalmente. Lamentamos la situación y cualquier posible inconveniente.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 15, 2026 at 7:24 AM UTCidentified

   Nos gustaría informarle sobre un tema técnico en curso que impacta la autenticación Mastercard 3-D Secure a partir de hoy, (15/07/2026) a las 09:01 CEST . Este número se traduce en una serie de transacciones que reciben un estado 0 (Incompleto/inválido) o estado 2 (Declinación de la autoridad) debido a la imposibilidad de realizar un cheque Seguro 3-D. Se ha desplegado un equipo dedicado para investigar la situación con carácter urgente. En breve se proporcionará una actualización. También confirmamos que la cuestión tiene una responsabilidad externa (independiente de Worldline).

2. July 15, 2026 at 9:06 AM UTCresolved

   Tenga en cuenta que una perturbación que impacta a Mastercard 3-D Secure autenticación ocurrió hoy, (15/07/2026) entre 09:01 y 10:53 CEST. Como resultado, durante este período, algunos de sus clientes pueden haber recibido un mensaje de error y su transacción tratada por Mastercard puede haber terminado en un estado 0 (incompleto/inválido). Dependiendo de la configuración de su cuenta: - sus clientes pueden haber regresado a la página anterior para volver a intentar el pago con un método de pago diferente o - la transacción puede haberse procesado sin 3-D Secure. Confirmamos que la cuestión tiene una responsabilidad externa (independiente de Worldline).

Traducido automáticamente desde la actualización oficial del incidente.

1. July 8, 2026 at 10:25 AM UTCidentified

   We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 08:50 CEST (08/07/2026). This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We confirm the issue has an external responsibility (independent of Worldline).

2. July 8, 2026 at 11:02 AM UTCresolved

   Please be informed that a perturbation impacting 3-D Secure authentication occurred Today, (08/07/2026) between 08:50 and 12:05 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure. We also confirm that the issue has an external responsibility (independent of Worldline).

1. July 7, 2026 at 2:37 PM UTCidentified

   We would like to inform you that we have detected an anomaly that may lead to a disruption in the processing of online transactions on the Worldline platform. Our technical experts are investigating the situation as a matter of priority. We will provide you with an update as soon as possible. We regret any inconvenience this may cause and thank you for your patience.

2. July 7, 2026 at 3:55 PM UTCresolved

   On 7 July 2026 at approximately 16:00 CEST, Worldline experienced a disruption in one of its datacenters, affecting a limited number of merchants in some countries in Europe. As a result, an increase of transactions processing time was observed and some payment transactions may have been rejected between 15:53 and 17:20 CEST. Our teams identified the root cause and have resolved the issue. We continue to closely monitor the situation to ensure full service stability. We remain fully committed to supporting our customers and partners.

1. July 1, 2026 at 4:23 PM UTCidentified

   We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

2. July 3, 2026 at 1:14 PM UTCresolved

   Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 13:06 CEST (29/06/2026). We are pleased to announce that the system returned to normal operating conditions at 14:18 CEST on 03/07/2026. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

1. June 29, 2026 at 10:44 AM UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via iDEAL on 29/06/2026 between 12:07 and 12:29 CEST. We confirm that as of 12:29 CEST on 29/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. June 23, 2026 at 8:13 PM UTCidentified

   We would like to inform you about an ongoing issue with WorldPay transaction processing as from 21:55 CEST on 23-06-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. June 23, 2026 at 8:38 PM UTCidentified

   We have informed you earlier about a perturbation on our Worldline (WLOP) platform on 23-06-2026 as from 21:55 CET. Following investigation by our technical experts, please be informed that the perturbation concerns the WorldPay service only. If you do not use this specific service, please note that this issue has no impact on your business and you can ignore these communications. You will not receive further notifications regarding this issue. However, if your business benefits from the Worldpay service, we will provide you with more updates shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

3. June 23, 2026 at 8:40 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. June 23, 2026 at 8:41 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. June 23, 2026 at 9:08 PM UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay on 23-06-2026 between 21:55 and 22:47 CEST. We confirm that as of 22:47 CEST on 23-06-2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. June 19, 2026 at 11:20 AM UTCidentified

   We would like to inform you about an ongoing issue with Apple Pay transaction processing as from 12:00 CEST on 19/06/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. June 19, 2026 at 12:17 PM UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Apple Pay between 17/06/2026 at 12:22 CEST and 19/06/2026 at 12:56 CEST. We confirm that as of 12:56 CEST on 19/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. June 18, 2026 at 6:17 AM UTCresolved

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Global Online Pay on 18/06/2026 between 07:22 and 07:25 CEST. We confirm that as of 07:25 CEST on 18/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

1. June 17, 2026 at 7:26 AM UTCidentified

   We would like to inform you that we observed temporary perturbations for payment processing in the TEST environment of the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

2. June 17, 2026 at 2:30 PM UTCresolved

   You may have experienced perturbations to perform transactions using the Worldline (WLOP) platform in the TEST environment as from 09:26 CEST (17/06/2026). We are pleased to announce that the system returned to normal operating conditions at 10:05 CEST. Please be informed that during this issue, the general transaction flow in the PRODUCTION environment has not been affected and payments are being treated as expected. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

1. June 15, 2026 at 2:18 AM UTCresolved

   Please be informed that a perturbation impacting 3-D Secure authentication occurred on 15-06-2026 between 02:17 and 03:35 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.

1. June 9, 2026 at 9:16 AM UTCidentified

   Our systems have detected that some transactions starting from 09/06/2026, 09:15 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

2. June 9, 2026 at 9:56 AM UTCidentified

   We are continuing to work on a fix for this issue.

3. June 9, 2026 at 1:41 PM UTCresolved

   Our systems have detected that the transaction settlement files dated from 08/06/2026 23:59 CEST - 09/06/2026 12:07 CEST have been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/06/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).