Historial de interrupciones de Itslearning

1. September 4, 2026 at 11:06 AM UTCmonitoring

   Somos conscientes de que algunos clientes pueden experimentar retrasos al enviar y recibir correos electrónicos a y desde los receptores de Microsoft. Esto se debe a un problema de entrega en el final de Microsoft, específicamente Exchange Online Protection trottling y errores de servidor ocupado. Esto no es un problema en nuestra plataforma. Este problema afecta la recepción de códigos de autenticación, entre otras cosas. Estamos monitoreando activamente la situación y proporcionaremos actualizaciones a medida que se disponga de más información.

2. September 4, 2026 at 11:10 AM UTCmonitoring

   Continuamos monitoreando este problema y proporcionaremos actualizaciones a medida que más información esté disponible de Microsoft.

3. September 4, 2026 at 12:39 PM UTCmonitoring

   Seguimos haciendo un seguimiento de los retrasos de envío de correo electrónico que afectan a algunos clientes.

4. September 4, 2026 at 1:06 PM UTCresolved

   El problema parece haberse resuelto y las colas de correo están disminuyendo. Seguiremos vigilando la situación.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 25, 2026 at 6:45 AM UTCinvestigating

   Estamos experimentando problemas técnicos. Es posible que no esté disponible temporalmente para algunos usuarios. Estamos investigando el problema, y lo arreglaremos pronto. Si está experimentando problemas, inténtelo de nuevo más tarde.

2. August 25, 2026 at 6:46 AM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. August 25, 2026 at 7:12 AM UTCresolved

   La cuestión se ha resuelto y el servicio está funcionando normalmente de nuevo. Sinceramente nos disculpamos por cualquier inconveniente que esto pueda haber causado y apreciar su comprensión.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 17, 2026 at 8:50 AM UTCinvestigating

   Actualmente estamos experimentando un problema que afecta el procesamiento de antecedentes en su aprendizaje para clientes en Alemania. Algunas acciones pueden retrasarse, o pueden permanecer en estado de "procesamiento" más largo de lo normal. Sobre la base de la tasa de procesamiento actual, esperamos que las tareas en la cola se completen a finales de hoy.

2. August 17, 2026 at 9:25 AM UTCidentified

   La cola está siendo procesada. Sobre la base de la tasa de procesamiento actual, esperamos que las tareas en la cola se completen a finales de hoy.

3. August 17, 2026 at 6:10 PM UTCidentified

   Esperamos que la cola sea procesada por la mañana del 18 de agosto.

4. August 18, 2026 at 9:01 AM UTCresolved

   Hemos seguido vigilando los retrasos notificados que afectan a determinadas tareas de antecedentes. Los tiempos de procesamiento han vuelto a los niveles esperados para esta época del año, y la mayoría de los empleos están terminando normalmente. Se espera que las supresiones permanentes tomen más tiempo para procesar que otros tipos de trabajo.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 10, 2026 at 8:32 AM UTCresolved

   On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.

1. July 15, 2026 at 12:21 PM UTCinvestigating

   Actualmente estamos experimentando problemas con la grabación de sonido y vídeo, estamos invirtiendo en este tema.

2. July 15, 2026 at 1:18 PM UTCinvestigating

   Hemos contactado con nuestro proveedor de servicios de video de terceros que hemos identificado como la fuente del problema y estamos esperando su respuesta e investigación. Sinceramente nos disculpamos por cualquier inconveniente que esto pueda haber causado. Por favor, tenga la seguridad de que estamos tratando esto como una prioridad, y estamos haciendo todo lo posible para restaurar el servicio lo más rápido posible.

3. July 15, 2026 at 2:37 PM UTCresolved

   Este incidente ya se ha resuelto. Sinceramente nos disculpamos por cualquier inconveniente causado y apreciamos su paciencia mientras trabajamos para restaurar el servicio.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 24, 2026 at 10:46 AM UTCidentified

   Actualmente estamos experimentando un problema con mensajería instantánea donde los mensajes no pueden exceder de 99 caracteres. Nuestro equipo está investigando activamente el problema y trabajando para resolverlo lo antes posible.

2. June 24, 2026 at 12:04 PM UTCidentified

   Seguimos trabajando para solucionar este problema.

3. June 24, 2026 at 1:18 PM UTCidentified

   Actualmente estamos probando una solución para esta cuestión y esperamos que esta cuestión se resuelva lo antes posible, lo siento por la molestia.

4. June 24, 2026 at 1:45 PM UTCmonitoring

   Se ha aplicado una solución. Tenga en cuenta que si ha experimentado anteriormente este problema, es posible que necesite actualizar su caché del navegador para que la actualización surta efecto. Sinceramente nos disculpamos por cualquier inconveniente que esto pueda haber causado y apreciar su paciencia mientras trabajamos para resolver el problema.

5. June 25, 2026 at 2:26 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 18, 2026 at 7:10 AM UTCinvestigating

   We are aware of an issue that effects the course administration pages and course enrolment. When opening Admin > Courses and when enrolling into a course, the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.

2. June 18, 2026 at 10:29 AM UTCidentified

   We have identified the issue and are working on a fix.

3. June 19, 2026 at 11:09 AM UTCresolved

   The incident has been resolved.

1. June 1, 2026 at 12:13 PM UTCinvestigating

   Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.

2. June 1, 2026 at 1:44 PM UTCinvestigating

   We are continuing to investigate the issue.

3. June 1, 2026 at 2:31 PM UTCidentified

   We have identified the issue and are preparing a fix.

4. June 2, 2026 at 9:26 AM UTCidentified

   We are preparing a fix for the issue.

5. June 2, 2026 at 10:12 AM UTCidentified

   We are expecting a fix for the issue to be included in our weekly updates on June 3.

6. June 3, 2026 at 8:35 AM UTCidentified

   The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.

7. June 4, 2026 at 7:41 AM UTCresolved

   The issue has been resolved.

1. May 20, 2026 at 7:40 AM UTCinvestigating

   We are aware that some users are not able to open assignments. We are investigating the issue.

2. May 20, 2026 at 8:09 AM UTCinvestigating

   We are continuing to investigate the issue.

3. May 20, 2026 at 8:20 AM UTCresolved

   The issue has been resolved.

1. May 13, 2026 at 11:11 AM UTCinvestigating

   Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses. We are investigating the issue.

2. May 13, 2026 at 11:50 AM UTCidentified

   We have identified the issue and are working on a fix.

3. May 13, 2026 at 12:40 PM UTCresolved

   The incident has been resolved. We apologize for any inconvenience.

1. April 22, 2026 at 11:58 AM UTCinvestigating

   Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

2. April 22, 2026 at 1:02 PM UTCidentified

   We have identified the issue and are working on a fix.

3. April 22, 2026 at 2:36 PM UTCmonitoring

   A fix has been implemented.

4. April 22, 2026 at 2:59 PM UTCresolved

   The issue has been resolved.

1. April 8, 2026 at 1:34 PM UTCinvestigating

   Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

2. April 8, 2026 at 2:22 PM UTCidentified

   We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.

3. April 9, 2026 at 10:21 AM UTCmonitoring

   A fix has been released.

4. April 9, 2026 at 10:24 AM UTCresolved

   The issue has been resolved.

1. March 30, 2026 at 11:50 AM UTCresolved

   During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

1. February 25, 2026 at 12:46 PM UTCinvestigating

   We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

2. February 25, 2026 at 1:55 PM UTCidentified

   The issue has been identified and we are preparing a fix.

3. February 25, 2026 at 7:24 PM UTCidentified

   We are preparing a fix for the issue.

4. February 25, 2026 at 8:01 PM UTCresolved

   A fix was released and the issue has been resolved.

1. February 23, 2026 at 3:19 PM UTCinvestigating

   We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

2. February 23, 2026 at 3:58 PM UTCinvestigating

   We are continuing to investigate the issue.

3. February 23, 2026 at 4:26 PM UTCidentified

   We have identified the issue and are working on a fix.

4. February 23, 2026 at 4:52 PM UTCmonitoring

   We have implemented a fix.

5. February 23, 2026 at 5:00 PM UTCresolved

   The issue has been resolved. We apologize for any inconvenience.

1. January 19, 2026 at 11:03 AM UTCinvestigating

   We are currently investigating an issue with links not beeing available.

2. January 19, 2026 at 11:32 AM UTCinvestigating

   We are continuing to investigate this issue.

3. January 19, 2026 at 12:11 PM UTCidentified

   The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.

4. January 19, 2026 at 8:00 PM UTCresolved

   A fix has been deployed and the issue has been resolved.

1. January 12, 2026 at 7:26 AM UTCidentified

   We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

2. January 12, 2026 at 7:33 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. January 12, 2026 at 7:33 AM UTCmonitoring

   We are continuing to monitor for any further issues.

4. January 12, 2026 at 7:55 AM UTCresolved

   This incident has been resolved.

1. January 7, 2026 at 11:22 AM UTCinvestigating

   We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

2. January 7, 2026 at 11:41 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. January 7, 2026 at 12:10 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. January 7, 2026 at 12:21 PM UTCidentified

   Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.

5. January 7, 2026 at 12:26 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. January 7, 2026 at 12:41 PM UTCresolved

   This incident has been resolved.

1. January 6, 2026 at 8:27 AM UTCinvestigating

   Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

2. January 6, 2026 at 8:30 AM UTCinvestigating

   We are continuing to investigate this issue.

3. January 6, 2026 at 8:35 AM UTCidentified

   The issue has been identified and a fix is being implemented.

4. January 6, 2026 at 8:58 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. January 6, 2026 at 9:03 AM UTCresolved

   This incident has been resolved.

1. December 19, 2025 at 1:06 PM UTCinvestigating

   We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.

2. December 19, 2025 at 1:20 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. December 19, 2025 at 1:27 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. December 19, 2025 at 1:27 PM UTCmonitoring

   We are continuing to monitor for any further issues.

5. December 19, 2025 at 1:39 PM UTCresolved

   This incident has been resolved.