Historial de interrupciones de Lattice

1. August 21, 2026 at 5:19 PM UTCinvestigating

   Lattice está experimentando un incidente en la página de recomendaciones del ciclo de compensación de administración. La tabla Recomendaciones está mostrando un error de "algo equivocado".

2. August 21, 2026 at 5:22 PM UTCidentified

   Nuestro equipo ha identificado la causa raíz subyacente y está implementando una solución para resolver los administradores de errores ver en la página Recomendaciones del Ciclo de Compensación.

3. August 21, 2026 at 6:00 PM UTCmonitoring

   Se ha desplegado una solución. Admins viewing Compensation Cycle Recommendations should refrescar la página y ver datos con éxito. Seguiremos monitoreando por el momento.

4. August 21, 2026 at 6:24 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 20, 2026 at 8:23 PM UTCresolved

   Lattice experimentó un problema con Lattice AI Agent y Evidencia-Based Reviews generación entre 12:30pm Pacífico y 1:15pm Pacífico. El agente de inteligencia artificial y la generación de comentarios basados en pruebas han sido restaurados.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 9:32 PM UTCmonitoring

   Durante aproximadamente 30 minutos, los mensajes de correo electrónico y Slack no enviaron. Se ha desplegado una solución, y los nuevos mensajes están enviando como se espera. Los mensajes enviados durante la ventana afectada pueden retrasarse. Seguimos vigilando el servicio.

2. August 18, 2026 at 9:33 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 14, 2026 at 7:32 PM UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. August 10, 2026 at 1:39 PM UTCinvestigating

   Lattice está experimentando una interrupción en los horarios automatizados del ciclo de revisión. Todos los ciclos de revisión en un cronograma automatizado no han movido su estado hacia adelante y los recordatorios automatizados no han enviado desde el jueves. Nuestro equipo está trabajando activamente para identificar la causa raíz subyacente e implementar una solución.

2. August 10, 2026 at 3:20 PM UTCidentified

   Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.

3. August 10, 2026 at 5:06 PM UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. August 10, 2026 at 5:58 PM UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 6, 2026 at 11:14 PM UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. August 7, 2026 at 12:51 AM UTCresolved

   Slack notification settings have now been restored.

1. August 5, 2026 at 3:37 AM UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. August 5, 2026 at 6:07 PM UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. August 5, 2026 at 8:14 PM UTCresolved

   This issue has been resolved.

1. July 24, 2026 at 11:46 AM UTCresolved

   Cloudflare, un proveedor de corriente avanzada, está experimentando un problema. Esto afectó temporalmente el rendimiento del sitio de Lattice y causó errores de tiempo de conexión para algunos usuarios. El rendimiento de la celosía ha vuelto a la normalidad. Nuestro Equipo de Ingeniería sigue vigilando la situación.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 8, 2026 at 12:54 PM UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. May 5, 2026 at 9:45 AM UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. May 5, 2026 at 11:02 AM UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. April 14, 2026 at 12:59 PM UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. April 14, 2026 at 1:05 PM UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. April 14, 2026 at 2:00 PM UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. April 9, 2026 at 1:49 AM UTCidentified

   The issue has been identified and a fix is being implemented.

2. April 9, 2026 at 3:52 AM UTCresolved

   This incident has been resolved.

1. April 8, 2026 at 4:48 PM UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. April 8, 2026 at 6:26 PM UTCresolved

   This issue has been resolved.

1. March 26, 2026 at 10:49 PM UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. March 27, 2026 at 1:08 AM UTCresolved

   This incident has been resolved.

1. March 26, 2026 at 8:35 PM UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. March 26, 2026 at 8:48 PM UTCidentified

   A solution has been identified and a fix is being implemented.

3. March 26, 2026 at 10:18 PM UTCresolved

   This incident has been resolved.

1. March 25, 2026 at 11:17 PM UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. March 26, 2026 at 2:26 AM UTCresolved

   This incident has been resolved.

1. March 24, 2026 at 2:05 PM UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. February 26, 2026 at 2:58 PM UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. February 12, 2026 at 10:00 PM UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. February 12, 2026 at 10:10 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. February 12, 2026 at 11:46 PM UTCresolved

   This incident has been resolved.

1. February 2, 2026 at 9:34 PM UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. February 2, 2026 at 10:29 PM UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.