Lever Status

We are currently investigating an issue impacting access to our platforms. A broader Cloudflare service disruption is affecting connectivity, resulting in: Request timeouts Increased latency and slow page loads Cloudflare-generated error pages (including 5xx errors) Intermittent access to platform services Our teams are actively monitoring the situation and assessing the impact on our services. While the issue appears to originate from Cloudflare's infrastructure, we continue to monitor service health and will provide updates as additional information becomes available. Customers can monitor Cloudflare's incident status directly at: https://www.cloudflarestatus.com/ Start Time: ~9:35 EDT We apologize for the inconvenience and appreciate your patience while service providers work to restore normal operations. Customer Impact: Users may experience intermittent access issues, delayed responses, request failures, or Cloudflare error pages when accessing platform services. Reference: Cloudflare Status Page — https://www.cloudflarestatus.com/

The data backfill has completed at approximately 5:00am PST/PDT on 6/18/2026. All Visual Insights reports should now be a complete and accurate representation of current data. A root cause analysis (RCA) will be published to this incident within the standard Service Level Agreement (SLA).

Posting Locations should now be populating as expected. Please follow up with Lever Support if you see any postings continuing to display an inaccurate location in LinkedIn.

This incident has been resolved. Incident Duration: April 21, 2026, 1:40 PM– April 23, 2026 11:00 AM PT Impact Summary: During this window, customers using Microsoft Office365 were unable to retrieve interviewer availability or schedule interviews. Existing data was not lost, but new scheduling actions failed until service was restored. Cause: An internal encryption key rotation was completed for several services, but a related dependency used by the calendar service was not updated. As a result, the calendar service was unable to read newly issued Microsoft access tokens, causing scheduling requests to fail for Office365-connected accounts. Mitigation: The calendar service was updated to use the correct dependency compatible with the new encryption keys. Once deployed, scheduling functionality was fully restored and verified in production. An RCA will be provided within 7-10 business days if applicable.

We want to share an update on a recent automation issue, including what happened, how it was resolved, and the steps we’ve taken to prevent it from happening again. **Date/Time:** April 21, 2026, **1:40 PM – 4:39 PM PDT** **Duration:** **2 hours 59 minutes** ### Customer Impact During this window, customers using Microsoft Office365 were unable to retrieve interviewer availability or schedule interviews. Existing data was not lost, but new scheduling actions failed until service was restored. ### Root Cause An internal encryption key rotation was completed for several services, but a related dependency used by the calendar service was not updated. As a result, the calendar service was unable to read newly issued Microsoft access tokens, causing scheduling requests to fail for Office365-connected accounts. ### Resolution The calendar service was updated to use the correct dependency compatible with the new encryption keys. Once deployed, scheduling functionality was fully restored and verified in production. ### Preventative Actions * Expand automated test coverage to explicitly validate scheduling flows for Microsoft Office365 accounts. * Improve internal validation and service dependency checks during encryption key rotations.

This incident has been resolved. Impact Summary: Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC). Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected An RCA will be provided within 7-10 business days if applicable.

This incident has been resolved.

At about 3:00pm PST on 3/26/2026 the Lever Support Team triggered a data operation job through an internal admin interface. The data required for this job did not have sufficient database indexes available on the server which caused significant strain on the database servers. The result of this caused site degradation and failed page loads for hire.lever.co between 3:04pm - 3:26pm PST. Impacted users would notice a "500 error" during the affected page loads. Service was restored to all users as of 3:26pm PST. Following this time we continued to optimize the databases for the intended data operation. Full functionality was reached at about 10:00pm PST.

This incident has been resolved. Impact Summary: Users may have experienced delays in getting up-to-date reporting data, specifically related to profile cards. Incident Duration: Started at approximately 4 am EST and resolution confirmed at 9 am EST An RCA will be provided within 7-10 business days

The issue with the AI Interview Companion Enable for all Jobs settings in Lever has been resolved. The incident occurred from 11:59 am PST 3/6/2026 - 10 am PST 3/9/2026. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

We will be undergoing scheduled maintenance to our global production accounts during this time. We do not anticipate any customer impact during this maintenance window.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The Talent Fit module has been fully restored, and all systems are operating as expected. Our engineering teams have completed validation activities, and the feature is now fully available for customer use. For additional information about recent updates, please refer to the following resources: - TalentFit Update: Improved Evaluation Accuracy: https://help.lever.co/s/article/Talent-Fit-Temporarily-Disabled-for-a-Job-Lever - Talent Fit Temporarily Disabled for a Job: https://help.lever.co/s/article/TalentFit-Update-Improved-Evaluation-Accuracy - Talent Fit in Jobvite: https://help.lever.co/s/article/Talent-Fit-in-Lever We appreciate your patience and understanding throughout this maintenance and thank you for your continued partnership.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.