Historial de interrupciones de Lifesize Cloud

1. September 4, 2026 at 1:25 PM UTCidentified

   Servicio de Gestión de Llamadas – Región América Usuarios Incapaces de unirse a Lifesize Multiparty Calls, Point to points calls are working fine.

2. September 4, 2026 at 2:52 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. September 4, 2026 at 6:37 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 4, 2026 at 1:20 PM UTCresolved

   Servicio de gestión de llamadas – Región de EE.UU. Usuarios Incapaces de unirse a Lifesize Multiparty Calls, Point to points calls are working fine.

Traducido automáticamente desde la actualización oficial del incidente.

1. March 25, 2026 at 2:15 PM UTCinvestigating

   We are currently investigating this issue.

2. March 25, 2026 at 3:05 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. March 25, 2026 at 4:32 PM UTCresolved

   This incident has been resolved.

1. March 17, 2026 at 1:52 PM UTCinvestigating

   We are currently investigating this issue.

2. March 17, 2026 at 1:52 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 17, 2026 at 2:23 PM UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. March 17, 2026 at 2:47 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. March 17, 2026 at 5:36 PM UTCresolved

   This incident has been resolved.

1. January 21, 2026 at 1:52 PM UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. January 21, 2026 at 1:56 PM UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. January 21, 2026 at 3:33 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. January 21, 2026 at 5:21 PM UTCresolved

   This incident has been resolved.

1. October 20, 2025 at 12:36 PM UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. October 20, 2025 at 12:36 PM UTCmonitoring

   We are continuing to monitor for any further issues.

3. October 20, 2025 at 2:20 PM UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. October 20, 2025 at 8:59 PM UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. October 21, 2025 at 12:39 AM UTCresolved

   This incident has been resolved.

1. March 12, 2025 at 12:56 AM UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. March 12, 2025 at 1:07 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. March 12, 2025 at 1:25 AM UTCresolved

   This incident has been resolved.

1. December 5, 2024 at 9:36 AM UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. December 5, 2024 at 9:36 AM UTCinvestigating

   We are continuing to investigate this issue.

3. December 5, 2024 at 10:48 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. December 9, 2024 at 6:13 AM UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. November 25, 2024 at 9:51 AM UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. November 25, 2024 at 9:51 AM UTCinvestigating

   We are continuing to investigate this issue.

3. November 25, 2024 at 11:08 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. November 26, 2024 at 7:09 AM UTCresolved

   This incident has been resolved.

1. October 1, 2024 at 3:50 PM UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. October 3, 2024 at 2:51 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. October 3, 2024 at 4:00 PM UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. August 29, 2024 at 9:34 AM UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. August 29, 2024 at 9:52 AM UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. August 29, 2024 at 10:01 AM UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. August 29, 2024 at 1:41 PM UTCresolved

   This incident has been resolved.

1. July 10, 2023 at 6:25 AM UTCidentified

   The issue has been identified and a fix is being implemented.

2. July 10, 2023 at 6:27 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 10, 2023 at 6:45 AM UTCresolved

   This incident has been resolved.

1. July 8, 2023 at 3:39 AM UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. July 8, 2023 at 5:39 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 8, 2023 at 7:20 AM UTCresolved

   This incident has been resolved.

1. July 8, 2023 at 2:04 AM UTCinvestigating

   We are currently investigating the issue.

2. July 8, 2023 at 2:23 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 8, 2023 at 3:03 AM UTCresolved

   This incident has been resolved.

1. June 13, 2023 at 8:21 PM UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. June 13, 2023 at 8:32 PM UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. June 13, 2023 at 8:34 PM UTCresolved

   This incident has been resolved.

1. February 10, 2023 at 9:10 PM UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. February 10, 2023 at 10:57 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. February 10, 2023 at 11:50 PM UTCresolved

   This incident has been resolved.

1. February 9, 2023 at 4:49 PM UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. February 9, 2023 at 6:34 PM UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. February 10, 2023 at 12:42 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. February 10, 2023 at 1:37 PM UTCresolved

   This incident has been resolved.

1. February 7, 2023 at 4:20 PM UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. February 7, 2023 at 5:28 PM UTCmonitoring

   The services restored to normal and we are monitoring further.

3. February 7, 2023 at 7:02 PM UTCresolved

   This incident has been resolved.

1. December 14, 2022 at 4:47 PM UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. December 14, 2022 at 5:07 PM UTCresolved

   This incident has been resolved.

1. November 18, 2022 at 1:02 PM UTCinvestigating

   Incidents - 6:15 AM (CDT) a call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings with more than 2 participants. Point-to-point calls are working fine. We are continuing to investigate and trying to restore the services.

2. November 18, 2022 at 6:19 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. November 18, 2022 at 7:28 PM UTCresolved

   We believe the issue has been resolved at this time, if you are still experiencing the issue please contact Lifesize Support.