45 Lmax incidents · July 2019 — official updates, affected components, duration and resolution details.
We are investigating market data related incident that has started at 06:09 UTC
We are currently investigating alternative solutions to restore service.
Services are now restored.
We are currently investigating the issue. Front End application is not affected by this incident. More updates to follow shortly.
A fix has been successfully implemented and service is restored. We are currently monitoring the system.
This incident has been resolved.
We apologise for the downtime. The cause is unexpectedly prolonged maintenance that involved patching the underlying servers against some of the recent serious vulnerabilities. While we have been solving hiccups and gremlins we discovered during the patching, unfortunately the pre-set maintenance template resolved it automatically. Please accept our apologies. ETA: 1h.
The extended UAT maintenance has been completed successfuly. We have released a new version of the software and conducted other urgent maintenance. Please accept our sincere apologies for the delay.
Please be aware of an ongoing P1 incident affecting PERPS in Demo and Production. This is affecting both revenue and client trading. The issue is being investigated as a priority. More information to follow shortly.
Re this ongoing incident, further to investigation, we have now identified a root cause. An emergency change is being prepared to resolve the issue, and we plan to bring PERPS Demo and Production back up shortly.
Resolved: Release was pushed to both PERPS Demo and Production and we are back up and running now.
We are currently investigating the issue where Crypto deposits are not showing full ledger information for Broker Clients.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We will be undergoing scheduled maintenance during this time.
This incident has been resolved.
We are investigating incident related to internet connectivity.
We have recorded impact on the internet based services in London between 18:36 and 18:46 DST. We are currently monitoring the situation.
This incident has been resolved.
We are investigating an incident impacting emails sent from lmax.com and lmaxdigital.com domains to external contacts.
We have implemented a fix earlier this morning and are gradually recovering external outbound email service.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating incident related to Perpetual Futures FIX trading.
We are monitoring the incident after applying the fix.
The incident has been resolved.
The issue has been identified and a fix is being implemented.
We are pleased to announce the incident has now been resolved. We investigated the issue, identified a fix, raised a change request for the proposed resolution and actioned the change. This has been tested and confirmed resolved.
Some clients reported rejections from https://api.lmaxtrader.com.
We have created a workaround for the issue. Some clients confirmed connectivity.
This incident has been resolved.
Please note that DFX Trading Portal is currently unavailable. Please contact support if you wish to place a trade.
The incident has been resolved as of 14:42 UTC.
we are currently investigating the issue. Should have you have any issues logging in please do not hesitate to contact our LMAX Client Services team.
Please note this incident is now resolved. For further queries, please do hesitate to contact our LMAX Client Services team via [email protected] or via +44 20 3192 2555.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Trading was briefly suspended on the Production Perpetual Futures Exchange due to an issue connecting to a third-party pricing source. All functionality has now resumed; markets were opened at 13:55 BST.
We are currently investigating the issue
this incident has now been resolved.
We are currently investigating incident impacting MT4 Retail service.
We have implemented the workaround and are monitoring the incident
The incident has been resolved
We are currently investigating the issue with Live Chat. For urgent queries, please contact us via phone on + 44 20 3192 2555
This incident has now been resolved
There is currently an intermittent issue affecting some of services fronted by Cloudflare. Clients who are using impacted services will be getting 502 errors. This issue is logged on Cloudflare status page: https://www.cloudflarestatus.com/incidents/p7l6rrbhysck We are monitoring the issue and are prepared to take mitigation action should the problem worsen.
Cloudflare posted updated on their status page: The issue has been identified and a fix is being implemented. Posted at 20:52 BST We are continuing to monitor the situation.
A fix has been implemented and we are monitoring the situation.
This incident has been resolved.
We are currently looking into the issue
This incident has been resolved.