Incident with Lucid.app
Resolved
This incident has been resolved.
Mar 28, 6:31 PMResolved Mar 28, 7:19 PMMajorUser Login (US)Document List (US)
Status Provider
Home
/
Status
/
Service
Home
/
Status
/
Service
Next-generation diagramming with AI, data, and automation capabilities.
Source
auto
Category
AI
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 4h ago
29
Components
0
Active incidents
0
Maintenance
50%
90d uptime
Incident with Lucid.app
Mar 28, 6:31 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 25 of 29 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Homepage | Operational | Group | Not recorded |
US Region | Operational | Group | 6/15/2026 |
European Region | Operational | Group | Not recorded |
Australian Region | Operational | Group | Not recorded |
US Government Environment (lucidgov.app) | Operational | Group | Not recorded |
Document List (AUS) Ability to access the pages listing all your Lucid products | Operational | Component | Not recorded |
Document List (EU) Ability to access the pages listing all your Lucid products | Operational | Component | Not recorded |
Document List (Gov) Ability to access the pages listing all your Lucid products | Operational | Component | Not recorded |
Document List (US) Ability to access the pages listing all your Lucid products | Operational | Component | Not recorded |
Lucidchart Homepage Ability to access lucidchart.com. | Operational | Component | Not recorded |
Document Editor (AUS) Ability to open and edit a Lucid document. | Operational | Component | Not recorded |
Document Editor (EU) Ability to open and edit a Lucid document. | Operational | Component | Not recorded |
Document Editor (Gov) Ability to open and edit a Lucid document. | Operational | Component | Not recorded |
Document Editor (US) Ability to open and edit a Lucid document. | Operational | Component | 6/15/2026 |
Lucidspark Homepage Ability to access lucidspark.com. | Operational | Component | Not recorded |
Lucidscale Homepage Ability to access lucidscale.com. | Operational | Component | Not recorded |
User Login (AUS) Ability to sign in to your Lucid account. | Operational | Component | Not recorded |
User Login (EU) Ability to sign in to your Lucid account. | Operational | Component | Not recorded |
User Login (Gov) Ability to sign in to your Lucid account. | Operational | Component | Not recorded |
User Login (US) Ability to sign in to your Lucid account. | Operational | Component | Not recorded |
Lucid.co Homepage Ability to access lucid.co. | Operational | Component | Not recorded |
User Settings Page (Gov) Ability to access the pages where you can adjust settings for Lucid products | Operational | Component | Not recorded |
Admin Panel (Gov) Ability to access the pages where you can adjust account-wide settings and controls for Lucid products. | Operational | Component | Not recorded |
User Settings Page (AUS) Ability to access the pages where you can adjust settings for Lucid products | Operational | Component | Not recorded |
User Settings Page (EU) Ability to access the pages where you can adjust settings for Lucid products | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Lucidchart is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
50%
Known uptime
2 known history days
29
Components tracked
0 outage, 0 degraded
8
Incidents indexed
0 active right now
0
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
Document Editor (US)
Operational
US Region
Operational
Admin Panel (AUS)
Operational
Admin Panel (EU)
Operational
Admin Panel (Gov)
Operational
1
operational days
0
degraded days
1
outage days
0
maintenance days
88
unknown days
Latest outages and degradations detected from the official status page.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved
This issue resolved itself a few seconds after the slowdown occurred. The root cause of this issue is from an increase in requests from one of our internal jobs. We are tuning the endpoints to paginate requests more aggressively.
At 4:56 a.m. Mountain Time our Lucidchart services entered into a degraded state, causing users to be inconsistently able to access or edit diagrams. Our system immediately alerted us to these errors and our engineers began working on a fix until we were able to get our document services up and running again within 2 hours. We have identified the root cause as a misconfigured thread pool. We have fixed the thread pool and have also started an internal audit to ensure that we do not have any other thread pools in a similar state.
At 2:22 p.m. Mountain Time one of our central load balancers entered into a degraded state causing 1/12 of our internal network traffic to be impacted. We identified the degraded load balancer and have removed it out of service. We have also created additional monitoring to ensure that this type of issue does not happen again.
Scheduled and completed maintenance windows are separated from incidents.
No recent maintenance windows recorded.
Uptimus tracks the official Lucidchart status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.lucid.co
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
