49 Meridian incidents · March 2022 — official updates, affected components, duration and resolution details.
Meridian is conducting maintenance for some of our Mzero reporting endpoints. During the maintenance window, there could be brief delays affecting kiosk report processing from some accounts.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting connectivity between our kiosks and a third-party system. This may impact certain transactions. To restore normal operation, we will be performing a controlled system maintenance action shortly. During this time, there may be a brief interruption in service. We will provide updates as progress is made and confirm once services are fully restored.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Between 2:11 PM and 2:23 PM Eastern, some customers accessing view.meridiankiosks.com experienced service unavailability. Monitoring alerts triggered an investigation that quickly isolated the issue to an application-level fault affecting request handling for a subset of sessions. Engineering implemented a targeted patch to remediate the fault and restore normal service.
Meridian is investigating an outage of SMS messaging.
We continue to experience service disruptions due to the AWS update affecting the or SMS gateway provider, Twilio. Requests with a delivered success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipates no data loss once recovery is achieved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our upstream provider network for payment has notified Meridian of a disruption and is currently investigating. Updates will be provided as more details become available. Customers using Datacap may be affected.
We are currently monitoring intermittent service disruptions impacting payment processing and partner portal access for some U.S. regions. The issue originates with one of our downstream third-party providers, which in turn relies on additional upstream network providers. Meridian systems and our direct upstream partner's network, Datacap, remain operational, and traffic continues to process. Reportedly, some users may experience intermittent timeouts, retries, or brief failovers during transactions. We are actively monitoring the situation and awaiting confirmed updates from our upstream partners. We will continue to post updates as we receive verified information from our providers.
We are continuing to monitor for any further issues.
This incident has been resolved.
MzeroPay customers using Chase may have experienced an interruption in payment processing services due to an outage at Chase. The issue was with the 3rd party Chase platform from around 4:45 AM EST on 09/08/2025. The incident has been resolved, and regular transaction traffic has returned.
Our engineers have identified and resolved a certificate issue with *.view.meridiankiosks.com
We're experiencing an elevated level of API errors in some application services, and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've identified an issue with one of our MzeroManage View microservices, which impacted some of our customers using the site view.meridiankiosks.com. The problem has been identified, and mitigation has been applied. We are monitoring the services.
This incident has been resolved.
We're experiencing errors related to PMKs inserting data into the MzeroManage endpoint, and we are currently looking into the issue. Some PMK systems may be affected.
Services have been restored, and it may take some time to clear the reporting backlog for any PMK devices affected by the outage.
This incident has been resolved.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've received word about an incident related to our SMS upstream provider transmitting messages to two isolated parts of Europe and APAC. The majority of our clients are unaffected.
This incident has been resolved.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools and notifications. We are monitoring the situation as the backlog is processed.
This incident has been resolved.
Meridian has identified a high number of connections to our database cluster started at 12:33 PM EST, and we have taken steps to mitigate the issue. Service should return to normal shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our data processing infrastructure is running behind for some accounts, which causes inaccuracies in their reporting tools. No data has been lost and the system should be caught up shortly.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
This incident has been resolved.
Our engineers are investigating an outage on the Mzero Manage Server.
We have received reports of an outage affecting kiosk reporting capabilities into Mzero Manage. As a result, kiosks may appear offline and need to report data. The issue is related to the maintenance window on February 29th. Our Engineers are working to restore the reporting endpoint. Once the service is restored, the kiosks will backfill any deferred reports during the outage. Depending on the reported data, it may take some time to clear the reporting backlogs once the service is restored.
The kiosk reporting endpoint service has been restored and is now receiving data from the kiosks. As indicated in the previous update, it may take time for each kiosk to clear its reporting backlog, depending on the volume of data that needs to be reported.
This incident has been resolved.
We've identified an ongoing outage of MzeroManage web services provided by the mzeronet.com domain. As of current, it does not appear to affect other Manage services such as web services provided by manage.meridiankiosks.com or Manage view services.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.