Historial de interrupciones de Monzo

1. August 19, 2026 at 11:55 AM UTCinvestigating

   Hemos estado experimentando retrasos en el procesamiento de pagos. Lo estamos investigando, y compartiremos más cuando lo tengamos.

2. August 19, 2026 at 12:38 PM UTCinvestigating

   Los problemas que afectan a los pagos retrasados todavía no están fijos. También estamos experimentando problemas con nuestras líneas telefónicas ahora mismo, lo que significa que sus llamadas podrían no conectarse. Somos duros en el trabajo para hacer que todo vuelva a funcionar

3. August 19, 2026 at 1:12 PM UTCinvestigating

   Esta tarde, identificamos algunos problemas que afectan a Monzo y activamos Monzo Stand-in, nuestro banco de respaldo totalmente independiente. Estamos arreglando una solución y moviéndonos rápidamente para recuperar el servicio completo y correr para todos.

4. August 19, 2026 at 3:40 PM UTCresolved

   Estamos contentos de decir que nuestros problemas de plataforma están resueltos. Gracias por su paciencia mientras trabajabamos en la solución

Traducido automáticamente desde la actualización oficial del incidente.

1. July 27, 2026 at 4:25 PM UTCmonitoring

   Estamos viendo señales de recuperación y estamos monitoreando la situación.

2. July 27, 2026 at 5:53 PM UTCresolved

   La cuestión se resuelve ahora.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 27, 2026 at 1:52 PM UTCidentified

   Somos conscientes de que Barclays Bank puede estar experimentando problemas de envío y recepción de pagos. Si su intento de pago ha sido rechazado, recomendamos intentarlo de nuevo más tarde.

2. July 27, 2026 at 3:52 PM UTCmonitoring

   Estamos viendo señales de recuperación y estamos monitoreando la situación.

3. July 27, 2026 at 4:21 PM UTCresolved

   Esto ya está resuelto

Traducido automáticamente desde la actualización oficial del incidente.

1. March 2, 2026 at 11:52 AM UTCinvestigating

   We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

2. March 2, 2026 at 5:08 PM UTCresolved

   This incident has been resolved.

1. January 13, 2026 at 3:31 PM UTCinvestigating

   We've spotted some Platform issues. We're currently investigating the issue.

2. January 13, 2026 at 3:37 PM UTCinvestigating

   We are continuing to investigate this issue.

3. January 13, 2026 at 5:07 PM UTCmonitoring

   We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

4. January 13, 2026 at 5:15 PM UTCmonitoring

   We are continuing to monitor for any further issues.

5. January 13, 2026 at 5:36 PM UTCresolved

   We've recovered now. Still keeping an eye for any side-effects.

1. December 22, 2025 at 11:39 AM UTCinvestigating

   Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

2. December 22, 2025 at 11:45 AM UTCresolved

   The issue affecting our UK Freephone number (+448008021281) has been fixed.

1. November 25, 2025 at 3:25 PM UTCinvestigating

   An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

2. November 25, 2025 at 4:06 PM UTCresolved

   The issue has now been resolved and all call operations are back to normal.

1. October 20, 2025 at 8:43 AM UTCinvestigating

   Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

2. October 20, 2025 at 9:52 AM UTCinvestigating

   We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

3. October 21, 2025 at 8:29 AM UTCresolved

   This incident has been resolved.

1. July 14, 2025 at 5:28 PM UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. July 14, 2025 at 6:11 PM UTCmonitoring

   A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

3. July 14, 2025 at 6:30 PM UTCresolved

   The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

1. March 11, 2025 at 2:55 PM UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. March 11, 2025 at 4:37 PM UTCresolved

   This incident has been resolved.

1. August 13, 2024 at 9:47 AM UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can.

2. August 13, 2024 at 11:55 AM UTCidentified

   We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

3. August 13, 2024 at 12:37 PM UTCresolved

   We've fully resolved the problems we saw this morning and everything is now back to normal

1. July 19, 2024 at 11:50 AM UTCmonitoring

   Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

2. July 19, 2024 at 3:22 PM UTCmonitoring

   You can now pay in cheques through the app again and we’ll process them as normal.

3. July 19, 2024 at 5:02 PM UTCresolved

   Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

1. June 28, 2024 at 11:31 AM UTCidentified

   Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

2. June 28, 2024 at 11:34 AM UTCidentified

   We expect this to be solved soon.

3. June 28, 2024 at 12:03 PM UTCresolved

   The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

1. June 8, 2024 at 9:05 AM UTCinvestigating

   We are investing reports of app issues for iOS customers.

2. June 8, 2024 at 9:11 AM UTCinvestigating

   We are investigating reports of app issues for iOS customers.

3. June 8, 2024 at 11:26 AM UTCinvestigating

   We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

4. June 8, 2024 at 11:42 AM UTCinvestigating

   We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

5. June 8, 2024 at 12:18 PM UTCmonitoring

   Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

6. June 8, 2024 at 2:08 PM UTCresolved

   Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

1. June 6, 2024 at 11:55 PM UTCidentified

   Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

2. June 7, 2024 at 1:24 AM UTCidentified

   The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

3. June 7, 2024 at 2:25 AM UTCresolved

   All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

1. August 5, 2023 at 12:14 PM UTCinvestigating

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

2. August 9, 2023 at 5:17 PM UTCmonitoring

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

3. August 10, 2023 at 2:47 PM UTCresolved

   This incident has been resolved.

1. June 12, 2023 at 4:36 PM UTCinvestigating

   We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

2. June 12, 2023 at 5:18 PM UTCresolved

   The issue is now resolved

1. February 17, 2023 at 1:23 PM UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

2. February 18, 2023 at 5:54 AM UTCresolved

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

1. November 1, 2022 at 1:40 PM UTCinvestigating

   We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

2. November 1, 2022 at 2:47 PM UTCresolved

   The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

1. June 21, 2022 at 6:59 AM UTCinvestigating

   Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

2. June 21, 2022 at 7:13 AM UTCmonitoring

   Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

3. June 21, 2022 at 7:45 AM UTCresolved

   Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.