Historial de interrupciones de Neverbounce

1. September 4, 2026 at 7:15 PM UTCinvestigating

   Actualmente estamos investigando un problema que afecta a las audiencias de GTM Studio. Nuestro equipo de ingeniería está trabajando activamente en esto y proporcionaremos una actualización en breve.

2. September 4, 2026 at 8:16 PM UTCinvestigating

   Nuestro equipo de ingeniería continúa investigando el problema que afecta a las audiencias de GTM Studio. Publicaremos actualizaciones adicionales aquí como las tenemos.

3. September 4, 2026 at 8:34 PM UTCmonitoring

   Hemos identificado el problema impactando las audiencias de GTM Studio y hemos implementado una solución. Nuestro equipo está monitoreando de cerca los resultados y en este momento, los servicios de GTM Studio Audience deben ser restaurados.

4. September 4, 2026 at 8:48 PM UTCresolved

   Este incidente que impacta a las audiencias de GTM Studio ahora se resuelve.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 2, 2026 at 5:13 PM UTCmonitoring

   Durante el período de 10:45 a 12:40pm ET un subconjunto de llamadas puede no haberse registrado. Nuestra Ingeniería ha resuelto esto, y las llamadas después de las 12:40pm ET serán grabadas como se espera. Además, puede ver retrasos en el procesamiento de llamadas hasta el final del día. Si su reunión fue grabada a través de la grabación en la nube de su proveedor de videoconferencia, puede importar manualmente el archivo de grabación en la plataforma Chorus. Instrucciones para ello: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus Durante el tiempo impactado, algunos usuarios recibieron incorrectamente una notificación de correo electrónico indicando que su integración de calendario estaba desconectada. Su conexión de calendario sigue siendo activa y operativa; ninguna acción es necesaria por su parte. Si desea verificar o reconectar su calendario, siga los pasos indicados aquí: https://help.zoominfo.com/s/article/How-to-Connect-and-Sync-Your-Calendar

2. September 2, 2026 at 8:55 PM UTCresolved

   Este incidente ha sido resuelto, sin embargo, puede ver retrasos en el procesamiento de llamadas hasta el final del día.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 4, 2026 at 7:29 PM UTCinvestigating

   We are aware of and currently investigating an issue causing processing issues on large list processing including CSV Exports, ListMatch, Audience creation. During this time you may see processing delays/failures when processing large lists/exports within the ZoomInfo Platforms. We will continue to post updates as we have them.

2. August 4, 2026 at 7:41 PM UTCidentified

   We've identified this List processing issue is due to an issue one of our third party vendors is experiencing. We are both working with our vendor for updates and investigating mitigation strategies on our end where possible. We expect Jobs that experience issues will be queued for retry once the issue is resolved.

3. August 4, 2026 at 8:59 PM UTCidentified

   We are continuing to work with our vendor while still exploring mitigation strategies on our end. We will continue to post updates as we have them. We appreciate your patience and understanding as we explore solutions and work with our vendor.

4. August 4, 2026 at 11:06 PM UTCmonitoring

   We have implemented mitigation steps on our end and are currently monitoring the results. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

5. August 4, 2026 at 11:19 PM UTCresolved

   This issue has been resolved. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

1. July 28, 2026 at 11:43 AM UTCinvestigating

   El coro está experimentando actualmente una latencia significativa, lo que puede impedir que los usuarios accedan o navegan por la plataforma. Nota: La incorporación de llamadas y la funcionalidad de grabación sigue siendo operacional. Nuestro equipo de Ingeniería está investigando activamente el tema y trabajando para restaurar el rendimiento normal de la plataforma.

2. July 28, 2026 at 12:06 PM UTCinvestigating

   Se ha resuelto la cuestión que afecta al rendimiento de la plataforma de Chorus. Nuestro equipo de ingeniería ha restaurado el rendimiento normal de la plataforma, y ahora Chorus está operando como se espera.

3. July 28, 2026 at 12:07 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 24, 2026 at 8:14 AM UTCinvestigating

   Somos conscientes e investigamos un problema que afecta a la Búsqueda de Intención en la plataforma ZoomInfo. Los clientes pueden experimentar errores o falta de respuesta al realizar búsquedas que dependen de datos de Intent. Nuestros equipos de ingeniería están investigando diligentemente la cuestión y trabajando para restaurar el servicio normal lo antes posible.

2. July 24, 2026 at 8:19 AM UTCmonitoring

   Se ha aplicado una solución, y estamos monitoreando los resultados.

3. July 24, 2026 at 8:27 AM UTCresolved

   Se ha resuelto la cuestión que afecta a la Búsqueda de Intención. Nuestro equipo de Ingeniería ha implementado una solución, y la plataforma está funcionando como se espera.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 22, 2026 at 3:55 PM UTCresolved

   Durante el período del 20 de julio 7am ET al 21 de julio 10am ET un subconjunto de llamadas grabadas puede no haber capturado el componente de vídeo. Nuestro equipo de ingeniería lanzó una solución para esto, y llamadas después de 10am ET el 21 de julio capturará el video como se esperaba.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 10, 2026 at 5:02 PM UTCinvestigating

   Actualmente estamos experimentando problemas con un proveedor de terceros que está afectando todos los servicios de Chorus. Durante este tiempo, recomendamos que los clientes utilicen la grabación nativa de Zoom si están disponibles. Estamos monitoreando activamente la situación con este proveedor, así como las opciones de investigación sobre nuestro fin para ayudar a mitigar, y proporcionaremos actualizaciones mientras las recibamos.

2. July 10, 2026 at 6:01 PM UTCmonitoring

   Los Servicios de Chorus han sido restaurados y nuestro equipo de Ingeniería seguirá monitoreando los resultados. Nuestro equipo de ingeniería reprocesará manualmente cualquier llamada que fuera procesada atascada debido a la salida de proveedores externos.

3. July 10, 2026 at 6:26 PM UTCresolved

   Se ha resuelto el incidente que afecta a los servicios de Chorus. Nuestro equipo de ingeniería continuará reprocesando cualquier llamada pegada en el procesamiento.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 10, 2026 at 10:20 AM UTCinvestigating

   Actualmente estamos experimentando problemas con el procesamiento de backend de audiencias. El equipo está trabajando diligentemente para superar la cuestión.

2. July 10, 2026 at 11:18 AM UTCmonitoring

   Nuestro equipo de Ingeniería ha resuelto el problema que afecta el procesamiento de backend de audiencias. El servicio ha sido restaurado y se ha reanudado el procesamiento del público. Nuestro equipo seguirá monitoreando el servicio mientras que el proceso restante se despeja.

3. July 10, 2026 at 12:20 PM UTCresolved

   Todos los servicios están operando normalmente, y el procesamiento del público ha regresado a la operación normal.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 10, 2026 at 6:32 AM UTCidentified

   Somos conscientes e investigamos cuestiones que afectan a la plataforma RingLead. Los clientes pueden experimentar trastornos intermitentes de servicio, incluyendo timeouts, rendimiento degradado o dificultad para acceder a las características de RingLead. Nuestro equipo de Ingeniería está investigando activamente el tema y trabajando para restaurar el servicio normal lo antes posible.

2. July 10, 2026 at 6:40 AM UTCmonitoring

   Nuestro equipo de ingeniería ha identificado y resuelto el problema que afecta a la plataforma RingLead. Seguimos vigilando de cerca la plataforma para garantizar que los servicios sigan siendo estables. Los usuarios deben ahora poder acceder y utilizar RingLead como se espera.

3. July 10, 2026 at 6:45 AM UTCresolved

   Nuestro equipo de ingeniería ha resuelto el problema que afecta a la plataforma RingLead. Los servicios han sido restaurados, y los usuarios deberían ahora poder acceder y utilizar RingLead como se esperaba.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 9, 2026 at 8:46 PM UTCinvestigating

   Nuestro equipo de Ingeniería está consciente e investigando un problema que impacta la verificación de correo electrónico tanto en la API de Neverbounce como en la plataforma independiente. Durante este tiempo, los usuarios pueden experimentar latencia o una tasa más alta de desconocidos o inválidos al verificar correos electrónicos. Gracias por su paciencia mientras trabajamos para resolver este problema. Proporcionaremos actualizaciones como las tenemos.

2. July 9, 2026 at 9:40 PM UTCmonitoring

   Nuestro equipo de ingeniería ha implementado una solución y actualmente está monitoreando los resultados. También estamos trabajando para reprocesar cualquier trabajo pendiente que pueda haber sido afectado por la latencia.

3. July 9, 2026 at 11:11 PM UTCresolved

   Se ha resuelto el problema que causa mayor latencia para la verificación del correo electrónico.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 1, 2026 at 11:21 AM UTCinvestigating

   We are aware of and investigating issues affecting the RingLead platform. Customers may experience intermittent service disruptions, including timeouts, degraded performance, or difficulty accessing RingLead features. Our Engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

2. July 1, 2026 at 12:07 PM UTCmonitoring

   Our Engineering team has identified and resolved the issue affecting the RingLead platform. We are continuing to monitor the platform closely to ensure services remain stable. Users should now be able to access and use RingLead as expected.

3. July 1, 2026 at 3:19 PM UTCresolved

   Our Engineering team has resolved the issue affecting the RingLead platform. Services have been restored, and users should now be able to access and use RingLead as expected.

1. June 22, 2026 at 9:20 AM UTCidentified

   We have identified an issue impacting certain Search and Intent-related services. As part of our mitigation efforts, some scheduled workflows, CSV exports, and background processing jobs have been temporarily delayed. Our Engineering team has identified the root cause and is actively working toward a full resolution. Users may experience delays in search-related processing, workflow execution, and CSV export operations. We will continue to provide updates as more information becomes available.

2. June 22, 2026 at 10:08 AM UTCresolved

   The issue impacting Enrich, Intent, CSV exports, and workflow processing has been resolved. Users should now be able to run enrichments, list uploads, CSV exports, and workflows as expected. Our Engineering team has fixed the issue.

1. June 18, 2026 at 9:00 AM UTCinvestigating

   We are aware of and currently investigating an issue impacting users' ability to log in to Chorus. Users may see the Chorus page stuck on the loading screen or may be unable to access the Chorus platform. Our engineering teams are actively investigating and working to restore access as soon as possible. We will provide updates as more information becomes available.

2. June 18, 2026 at 9:50 AM UTCresolved

   The issue impacting Chorus login and platform access has been resolved. Users should now be able to successfully access Chorus and utilize platform functionality as expected. Our engineering teams have implemented a fix and confirmed service restoration.

1. June 17, 2026 at 7:36 PM UTCinvestigating

   We are aware of issues impacting Chorus login, call recording, and email/calendar sync. During this time, calls may not be recorded and newly scheduled calls may not sync from your calendar. Additionally, users may see an error when attempting to login to the Chorus platform. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.

2. June 17, 2026 at 7:59 PM UTCmonitoring

   Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login, call recording, and email/calendar sync functionality should be fully restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

3. June 17, 2026 at 8:09 PM UTCresolved

   The Chorus issues have been resolved. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

1. June 2, 2026 at 4:20 PM UTCinvestigating

   Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our Engineering team is working as quickly as possible to restore functionality. Thank you for your patience as we work to resolve this issue.

2. June 2, 2026 at 5:54 PM UTCmonitoring

   Our Engineering team has identified the issue and implemented a fix. Any new jobs should now process as expected on both the Neverbounce platform and Neverbounce API. Any jobs that did not process as expected during this incident should begin to process over the next couple of hours. Thank you for your patience as our team works to resolve this issue. We will continue to monitor and will share an update when all jobs have been processed as expected.

3. June 2, 2026 at 8:58 PM UTCresolved

   Our Engineering team has confirmed that all previously submitted jobs have processed successfully on Neverbounce API and the Neverbounce platform. Jobs, such as list uploads and verification, should process as expected moving forward.

1. June 1, 2026 at 3:11 PM UTCinvestigating

   We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to endlessly load and eventually fail with an error for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. June 1, 2026 at 3:56 PM UTCmonitoring

   Our Engineering team implemented a fix for this issue and the Chrome Extension should now be functioning as expected. Users may need to perform a hard refresh of their browser for the extension to load, CMD+Shift+R for Macs and Ctrl+Shift+R for PCs. We are continuing to monitor to ensure the issue is fully resolved.

3. June 1, 2026 at 4:06 PM UTCresolved

   This incident has been resolved.

1. April 28, 2026 at 2:21 PM UTCidentified

   We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed. Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.

2. April 28, 2026 at 8:12 PM UTCmonitoring

   Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.

3. April 29, 2026 at 3:48 AM UTCresolved

   This incident has been resolved and all calls have been re-processed.

1. April 21, 2026 at 2:46 PM UTCinvestigating

   We are aware of and investigating an issue that may cause latency or errors when creating and enriching an Audience. In addition you may see an error or freezing when attempting to open Audiences. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. April 21, 2026 at 5:59 PM UTCinvestigating

   We are continuing to investigate the issue impacting Audiences within GTM Studio, users may be experiencing latency when creating or enriching Audiences. Our Engineering teams are actively working to identify the root cause and resolve this issue as quickly as possible. We will provide updates as new information becomes available.

3. April 21, 2026 at 7:14 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 21, 2026 at 7:26 PM UTCresolved

   This incident has been resolved.

1. April 20, 2026 at 3:19 PM UTCinvestigating

   We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio.  Our Engineering teams are actively investigating the issue.

2. April 20, 2026 at 3:20 PM UTCinvestigating

   We are continuing to investigate this issue.

3. April 20, 2026 at 3:23 PM UTCinvestigating

   We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio.  The issue appears related to a third party vendor and our Engineering teams are actively investigating and escalating the issue.

4. April 20, 2026 at 6:40 PM UTCmonitoring

   Our third-party vendor has implemented a fix, and the issue with running enrichment, refresh, and initial ingestion for audiences in GTM Studio should now be resolved. We will continue to monitor results and updates with our third-party vendor to ensure no additional issues are identified.

5. April 20, 2026 at 7:27 PM UTCresolved

   Our third-party vendor has implemented a fix and services are fully restored.

1. April 13, 2026 at 7:14 PM UTCinvestigating

   We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to appear blank for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. April 14, 2026 at 8:25 PM UTCidentified

   We have identified that a recent Chrome update is causing the ZoomInfo extension to appear blank for some users. We are actively monitoring the status of a fix with Chromium and will provide updates as we receive them.

3. April 16, 2026 at 3:02 PM UTCresolved

   Chrome has released a fix in their latest available version of 147.0.7727.101, which resolves the ZoomInfo Chrome extension appearing blank for users. All users will need to update their Chrome to version 147.0.7727.101 or later in order for the ZoomInfo Chrome extension issue to be fully resolved. Instructions for updating your Chrome: 1. In Google Chrome, click the three-dot menu (⋮) in the top-right corner 2. Hover over Help and select About Google Chrome 3. Chrome will display your current version and automatically download any available updates 4. Once the download is complete, click Relaunch to apply the update If you do not see an update available or are still on a lower version than the fixed version, you may need to work with your internal IT/help desk team to request the update.