50 Omnisend incidents · June 2024 — official updates, affected components, duration and resolution details.
We are aware of an issue where some campaigns are displaying unexpected date changes. This is a known issue currently being investigated by our development team — no account data has been affected and no campaigns have been sent or modified. We will provide further updates as our investigation progresses.
This incident has been resolved.
We’re currently experiencing some issues with our login and app.omnisend.com page. Our team is currently working on fixing the issue, We appreciate your patience while we work to restore normal service
We are continuing to investigate this issue.
A fix has been deployed, and we are currently monitoring its effectiveness.
We've confirmed that the issue has been fully resolved and all services are back to normal. Logins are working as expected. Thank you for your patience.
We’re currently experiencing an issue affecting campaign sending. You may see an error such as “Something went wrong. Please reload the page or contact support.” Our team is aware of this and is actively working to resolve it. We appreciate your patience while we restore normal functionality.
We are continuing to investigate this issue.
This incident has been resolved.
Some data is currently not updating as expected. Our team has identified the issue and is working on a fix. We’ll share updates as soon as possible.
We are continuing to investigate this issue.
We’ve applied a fix and are currently monitoring the results. Data should start catching up within the next few hours.
We’re continuing to monitor the fix while data catches up. We’ll share another update once everything is fully restored.
A fix has been implemented, and everything is now fully restored.
We’re currently experiencing an issue with our Email Builder. You may see a message that says ‘Powered by Froala Editor’ within your email block. Our team is actively working to restore normal service. Thank you for your patience.
This incident has been resolved.
Our team is investigating and working to resolve this as quickly as possible.
We are continuing to investigate this issue.
We’ve confirmed the issue has been fully resolved and services are back to normal.
We are currently investigating this incident.
A fix has been deployed and we are currently monitoring its effectiveness. We’ll update you once we confirm the issue has been fully resolved.
This incident has been resolved.
We are currently investigating this incident.
We’re continuing to investigate the issue.
This incident has been resolved. Performance is back to normal.
We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers. Our team is closely monitoring the situation and we’ll provide updates as soon as possible. Thank you for your patience.
We are continuing to investigate the issue impacting message delivery to our support team. The incident with our third-party communication provider is still ongoing. Our team is actively monitoring the situation, and we will post another update here as soon as the system is fully operational. Thank you for your continued patience.
This incident has been resolved.
We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers. Our team is closely monitoring the situation, and we’ll provide updates as soon as possible. Thank you for your patience.
The incident has been resolved, our support messaging app is fully function now. All other services were unaffected during this period.
An outage related to Cloudflare server maintenance has been identified and resolved. We will be monitoring the issue in case any other problems come up. Thank you for your patience during this time.
We are currently investigating this issue.
The issue has been identified and we are working towards resolving it.
The issue-causing change was identified and rolled back. We are monitoring the incident.
This incident has been resolved.
We are currently experiencing an issue where some customer messages may not be reaching our support team or may experience delays. This is due to an ongoing incident with one of our third-party communication service providers. We’ll share more updates as soon as we have additional information.
The issue has been resolved now - our support is fully reachable. We appreciate your patience.
We are currently investigating this incident.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been deployed and we are currently monitoring its effectiveness.
This incident has been resolved.
We are currently investigating this issue.
Wix are working or resolving the issue. We started to received part of the webhooks.
Wix states that they resolved the issue, and we’re now seeing incoming data flowing normally again. We’ll continue to monitor the situation to make sure everything stays stable. Any messages that were delayed during the incident are now being delivered, though some automations may not run as expected because of the time delay. Thank you for your patience while this was being fixed.
This incident has been fully resolved. Wix has restored normal operation, and data is now being received without delays.
We’re currently investigating an issue where segment contact counts may be displayed incorrectly. This only affects how counts are shown in the UI. There’s no known impact on campaigns sending. Our team is investigating and working to resolve this as quickly as possible.
We’ve identified the cause of the issue where segment contact counts may be displayed incorrectly. This only affects how counts are shown in the UI. There’s no known impact on campaign sending, and our team is double-checking this as part of the fix.
A fix has been deployed and we are currently monitoring its effectiveness.
We implemented a fix and are currently monitoring the result. All segments contacts count are restored.
We’ve confirmed the issue has been fully resolved and services are back to normal. Thank you for bearing with us.
We are currently investigating this incident.
The impact of the incident is the events from Shopify not being synced to Omnisend.
Omnisend - Database maintenance caused register and log incident. We are continuing to work on a fix for this incident.
We are still working on an incident resolution, putting all effort to resolve it asap. Events delay is still visible. Some of the events might have delay up to 2.9 hours.
We implemented a fix and are currently monitoring the results. There are none of the event delays except Order_Refunded. Order_refunded events still have 2h delay, and currently decreasing.
This incident has been resolved. We’ve identified that some order confirmations were not delivered due to a significant data delay. Our team is currently investigating the root cause and will share more detailed information as soon as it becomes available.
We’re currently investigating a potential issue with the Login page that could be affecting parts of the platform.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved. All systems are now operating normally. Thank you for your patience.