Historial de interrupciones de One

1. August 3, 2026 at 9:13 AM UTCinvestigating

   Actualmente algunos clientes no pueden acceder al correo web. Estamos investigando esto y te mantendremos informados sobre el progreso. Siguiente actualización a más tardar las 12:00 CEST.

2. August 3, 2026 at 9:20 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 3, 2026 at 9:39 AM UTCresolved

   El acceso al Webmail ha sido restaurado y todos los sistemas se verifican que están funcionando de nuevo. Si sigue teniendo problemas para acceder a los servicios relacionados con nosotros, comuníquese con nosotros en el chat o en el correo electrónico: https://www.one.com/chat.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 17, 2026 at 2:33 PM UTCmonitoring

   Se ha programado una ventana de mantenimiento para servidores de correo, el 17 de julio de 23:30 a 01:30 CET. Algunos usuarios pueden experimentar períodos de inactividad cortos durante esta ventana de mantenimiento, lo que podría afectar la accesibilidad del correo electrónico. Si experimenta algún otro problema después de que la ventana de mantenimiento haya finalizado, por favor contáctenos en el chat o correo electrónico aquí: https://www.one.com/chat.

2. July 17, 2026 at 9:52 PM UTCresolved

   Se ha completado el mantenimiento programado.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 24, 2026 at 9:04 AM UTCinvestigating

   Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.

2. June 24, 2026 at 9:24 AM UTCresolved

   Access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new

1. June 17, 2026 at 9:09 AM UTCidentified

   There is a known issue on Microsoft's end, where incoming emails to recipients hosted there are not getting delivered. This is not something we are able to affect, so at the moment, we can only advise to wait for them to fix it.

1. June 10, 2026 at 12:27 PM UTCidentified

   Durante un tiempo hemos estado experimentando problemas con las estadísticas semanales del sitio web mensual disponibles en paneles de control de clientes. Estamos trabajando en una nueva solución estable, pero no podemos gurantee cuando estará en su lugar. Actualizaremos este incidente cuando tengamos nuevas actualizaciones para agregar. Si confía en estas estadísticas, tenga en cuenta que los números diarios están disponibles mientras tanto. Nos disculpamos por cualquier inconveniente que esto pueda haber causado.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 9, 2026 at 6:43 AM UTCinvestigating

   We are currently experiencing issues with our webmail, causing the page not to load for some customers Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. June 9, 2026 at 6:55 AM UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/en-gb/about/contact-us/.

1. May 8, 2026 at 9:21 AM UTCinvestigating

   We are currently experiencing issues with webmail, causing it to load slower than usual, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. May 8, 2026 at 10:34 AM UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new.

1. April 27, 2026 at 11:47 AM UTCinvestigating

   We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. April 27, 2026 at 11:53 AM UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. April 24, 2026 at 8:53 AM UTCinvestigating

   We are currently experiencing issues with our control panel, causing some of the links to be missing and some services to not work, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. April 24, 2026 at 9:12 AM UTCresolved

   Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. April 23, 2026 at 9:30 AM UTCresolved

   We are currently experiencing an issue where the control panel is not loading for some customers. Our technicians are aware of the problem and are actively working to identify the root cause and implement a solution as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

1. February 19, 2026 at 12:57 PM UTCresolved

   Resolved Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please get in touch with us on chat or email here: https://www.one.com/chat. Posted Feb 13, 2026 - 17:11 CET Monitoring A fix has been implemented, and the issue seems to be resolved. We are currently monitoring the situation to ensure continued stability. Posted Feb 13, 2026 - 16:04 CET Identified The prevoius issue with webmail has reappeared, we are working on fixing it in a different way Posted Feb 13, 2026 - 14:50 CET Monitoring A fix has been implemented, and we will monitor the situation for a while. Posted Feb 13, 2026 - 14:26 CET Identified The issue has been identifed, and a fix is being worked on as we speak. Posted Feb 13, 2026 - 13:38 CET Investigating We are currently investigating an issue affecting our webmail service. A further update will be provided no later than 13:45 CET