Historial de interrupciones de Openphone

1. July 27, 2026 at 4:35 PM UTCinvestigating

   La llamada de entrada y salida está experimentando problemas. El equipo de ingeniería es consciente y está investigando.

2. July 27, 2026 at 6:46 PM UTCinvestigating

   Todavía estamos experimentando problemas con llamadas inbound y outbound. Trabajamos estrechamente con nuestro proveedor para restaurar el servicio lo antes posible y compartiremos actualizaciones tan pronto como sepamos más.

3. July 27, 2026 at 7:34 PM UTCmonitoring

   La llamada inbound/outbound es parcialmente restaurada, aunque algunos usuarios todavía pueden experimentar problemas. Seguiremos monitoreando el tráfico y compartiremos una actualización una vez que el servicio esté completamente restaurado.

4. July 27, 2026 at 8:12 PM UTCresolved

   La llamada de entrada y salida ha sido totalmente restaurada.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 24, 2026 at 10:24 PM UTCidentified

   Actualmente estamos experimentando un problema estableciendo nuevas conexiones de cuenta con Salesforce Data Cloud. Las integraciones existentes de los clientes se realizan normalmente. Nuestros equipos de ingeniería y asociación han identificado la cuestión que causa el fracaso y están trabajando con el equipo de apoyo de Salesforce para resolver la situación.

2. July 29, 2026 at 12:14 AM UTCresolved

   Se pueden hacer nuevas conexiones de Salesforce.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 8, 2026 at 6:29 PM UTCinvestigating

   Our engineering team is investigating elevated error rates on our platform. We are seeing issues with login and delayed call status.

2. July 8, 2026 at 6:34 PM UTCmonitoring

   The engineering team has identified the failing system component and deployed a fix. All platform services are operating normally at this time. We are continuing to monitor performance.

3. July 8, 2026 at 7:14 PM UTCresolved

   All systems are continuing to operate as expected.

1. July 6, 2026 at 3:03 PM UTCinvestigating

   We are investigating an issue causing delays to post-call activities, including missed call notifications, call recordings, and voicemails. This issue began at approximately 10:00 AM ET. We are actively working to resolve this and will provide updates as we learn more.

2. July 6, 2026 at 3:46 PM UTCmonitoring

   A fix has been deployed and call activity delays should be fully resolved shortly.

3. July 6, 2026 at 6:36 PM UTCresolved

   Call events are fully operational

1. June 26, 2026 at 7:37 PM UTCinvestigating

   We are investigating increased client error rates sending outbound MMS messages on the platform.

2. June 26, 2026 at 7:40 PM UTCidentified

   The engineering team have identified the system causing delivery errors and have implemented a remediation while we investigate root cause.

3. June 26, 2026 at 7:43 PM UTCresolved

   The root cause of the issue has been identified and a permanent fix has been prepared.

1. June 22, 2026 at 11:07 PM UTCinvestigating

   We are investigating reports of issues with inbound SMS messaging.

2. June 22, 2026 at 11:09 PM UTCmonitoring

   Service has been restored, we are monitoring the situation.

3. June 22, 2026 at 11:55 PM UTCmonitoring

   We are continuing to monitor reports of delayed delivery of inbound messages.

4. June 23, 2026 at 2:41 AM UTCresolved

   All delayed messages have been delivered and systems are performing normally.

1. June 19, 2026 at 5:28 PM UTCidentified

   Custom file uploads and in-app greeting recordings are temporarily unavailable for call flow greetings. You can still add a custom greeting using the text-to-speech option in the meantime. We are working toward a resolution and will update this page once service is restored.

2. June 20, 2026 at 3:07 AM UTCresolved

   Custom file uploads and custom greetings in the call flow are now operational.

1. June 19, 2026 at 5:08 PM UTCidentified

   Some customers may experience issues submitting port-in requests and carrier registration submissions. Both in-app and form-based submissions are affected. We are working toward a resolution and will update this page once service is restored.

2. June 20, 2026 at 2:52 AM UTCresolved

   Port-in requests and carrier registration submissions are functioning normally.

1. June 18, 2026 at 7:45 PM UTCidentified

   **Call recording disclosure notification unavailable** Call recording disclosure notifications are temporarily unavailable and will result in an error message being played. To stay compliant, manually inform callers that their call may be recorded. You can also temporarily disable call recording notifications in your settings to prevent any disruption. We're actively working on a resolution and will update this page once service is restored.

2. June 19, 2026 at 3:40 PM UTCresolved

   **Call recording disclosure** **has been fully restored.** We have confirmed normal operation and consider this incident resolved. Thank you for your patience.

1. June 18, 2026 at 6:17 PM UTCinvestigating

   We are experiencing an outage of our media attachment system. Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history.

2. June 18, 2026 at 11:44 PM UTCinvestigating

   **MMS attachment outage** Outgoing MMS is temporarily unavailable. Messages with attachments will fail to send. Remove attachments before sending messages to ensure delivery. **Port-in requests and carrier registration submissions unavailable** We're experiencing issues with submitting new port-in requests and carrier registration submissions. Both in-app and form-based submissions are temporarily affected. We're actively investigating these issues and will update this page as we learn more.

3. June 19, 2026 at 2:54 PM UTCinvestigating

   Outgoing MMS remains unavailable. Messages with attachments will continue to fail to send. Remove attachments before sending to ensure delivery. We are actively working on a resolution and will update this page as soon as service is restored.

4. June 20, 2026 at 2:38 AM UTCidentified

   **Restored on web and desktop apps** Outgoing MMS attachments are now functioning normally on web and desktop apps. **Temporarily unavailable on Android and iOS** Resolution for outbound MMS is in progress for Android and iOS. We are working towards a resolution and will update the status page once service is restored.

5. June 20, 2026 at 12:23 PM UTCresolved

   ** iOS and Android outbound MMS restored** All platforms are now operational

1. June 4, 2026 at 3:26 PM UTCinvestigating

   Our monitoring systems have detected a platform degradation. Our Engineering on-call team has responded and are investigating the situation.

2. June 4, 2026 at 3:40 PM UTCidentified

   The engineering team has identified the cause of the issue and are working to deploy a remediation.

3. June 4, 2026 at 3:58 PM UTCmonitoring

   The remediation has been deployed. The team are continuing to monitor the system performance.

4. June 4, 2026 at 4:12 PM UTCresolved

   All systems and services are operating normally.

1. June 1, 2026 at 6:29 PM UTCinvestigating

   We are investigating an issue with our Identity provider that is causing authentication issues and is causing some users to be unexpectedly logged out.

2. June 1, 2026 at 6:37 PM UTCidentified

   Our infrastructure provider have acknowledged a degradation within their platform and are escalating with their support team.

3. June 1, 2026 at 6:55 PM UTCmonitoring

   Performance is recovering; we are continuing to monitor the situation.

4. June 1, 2026 at 7:23 PM UTCresolved

   This incident has been resolved.

1. May 26, 2026 at 4:27 PM UTCidentified

   We are experiencing a slowdown in the processing of Call Events. Inbound and outbound calls are completing successfully but the logging and post-processing of the call events are currently delayed and some activities may be missing. The engineering team has responded and are preparing a fix.

2. May 26, 2026 at 5:09 PM UTCidentified

   Some inbound messaging may also be impacted.

3. May 26, 2026 at 6:20 PM UTCmonitoring

   Messaging is performing normally; the engineering team is continuing to monitor the performance of call activities as they recover.

4. May 26, 2026 at 9:20 PM UTCmonitoring

   All systems are operating within expected response times.

5. June 1, 2026 at 7:08 PM UTCresolved

   This incident has been resolved.

1. May 21, 2026 at 4:03 PM UTCinvestigating

   We are currently experiencing a degradation in call activities. Some call activities will be missing or will be inaccurate during this time. The engineering team is investigating.

2. May 21, 2026 at 4:36 PM UTCmonitoring

   The engineering team has resolved the issue, all activities & notifications should be fully up to date at this time.

3. June 1, 2026 at 7:07 PM UTCresolved

   This incident has been resolved.

1. May 20, 2026 at 5:22 PM UTCinvestigating

   We are investigating reports of forced logouts on our desktop applications.

2. May 20, 2026 at 11:46 PM UTCmonitoring

   Our service provider has identified and resolved an issue with their platform. We are seeing a dramatic improvement in error rate. The engineering team is continuing to monitor the situation.

3. June 1, 2026 at 7:23 PM UTCresolved

   This incident has been resolved.

1. May 19, 2026 at 2:38 PM UTCidentified

   We have identified an issue impacting calling. The team is working to prepare a fix.

2. May 19, 2026 at 3:30 PM UTCmonitoring

   Calling has been restored; we are monitoring the situation to ensure stability is maintained.

3. May 19, 2026 at 7:30 PM UTCresolved

   All systems are operating normally. We are declaring the incident resolved.

1. May 14, 2026 at 2:14 PM UTCinvestigating

   We have received user reports of phone menus failing. On-call engineers have acknowledged and are investigating the situation.

2. May 14, 2026 at 4:01 PM UTCmonitoring

   We have identified the issue, and services should be working as normal again. We will continue to monitor.

3. May 15, 2026 at 2:04 PM UTCresolved

   All systems continue to operate normally. We declaring the incident resolved.

1. April 22, 2026 at 1:50 PM UTCinvestigating

   We’re currently experiencing an issue that may prevent messages from sending. Our team is investigating and working to restore normal service as quickly as possible. We’ll share an update soon.

2. April 22, 2026 at 3:23 PM UTCresolved

   The Engineering team has identified the potential cause and has deployed a fix. We are actively monitoring the situation. We apologize for any impact this has had this morning.

1. April 20, 2026 at 2:46 PM UTCinvestigating

   We are investigating reports of sporadic issues logging in with the Web and Desktop clients.

2. April 20, 2026 at 3:13 PM UTCidentified

   The engineering teem has identified the root cause of the issue. They are preparing a release to address the defect and will release it once it has been tested and validated.

3. April 20, 2026 at 3:31 PM UTCresolved

   Service has been updated successfully. We were able to confirm that only members of an Alpha feature cohort were impacted by this bug.

1. April 18, 2026 at 12:37 AM UTCinvestigating

   We have experienced an urgent stability incident requiring an immediate deploy of system services. Unfortunately this deploy will cause a disruption of active calling sessions and interrupt inbound and outbound calling. Our engineering team are working to execute this deployment in the least disruptive way possible. We apologize for the impact.

2. April 18, 2026 at 1:21 AM UTCresolved

   Services have been successfully deployed. Call disruption was minimized. We again apologize for any adverse impact.