Historial de interrupciones de Pandadoc

1. September 7, 2026 at 2:47 AM UTCinvestigating

   Estamos recibiendo informes de que las características de gestión de documentos pueden ser indisponibles para algunos clientes. Puede que no pueda abrir, descargar o archivar documentos. Estamos investigando activamente el tema y compartiremos actualizaciones tan pronto como se disponga de más información. Siguiente actualización en ~30 minutos.

2. September 7, 2026 at 2:52 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. September 7, 2026 at 3:35 AM UTCidentified

   Hemos confirmado que las características de gestión de documentos no están disponibles o degradadas para los clientes afectados. Usted puede ser incapaz de crear, abrir o descargar documentos/templates a través de la aplicación o PandaDoc API. Nuestro equipo está trabajando activamente en una resolución. Siguiente actualización en ~30 minutos.

4. September 7, 2026 at 4:16 AM UTCmonitoring

   Hemos implementado una solución para funciones de gestión de documentos y estamos monitoreando el sistema para confirmar la recuperación completa. A medida que terminamos de reprocesar eventos fallidos y el servicio se estabiliza, algunos clientes pueden experimentar brevemente problemas creando, abriendo o descargando documentos o plantillas.

5. September 7, 2026 at 4:12 PM UTCresolved

   Este incidente está resuelto. El procesamiento de documentos (documentos privados y públicos) funciona normalmente a partir de 20:28 PDT. Lo que sucedió: Entre las 17:00 y las 20:28 PDT, el procesamiento de documentos (documentos privados y públicos) no estaba disponible para muchos clientes. Después de recibir informes, tomamos medidas, investigamos y restauramos el funcionamiento normal. Si usted fue afectado, por favor contacte con nuestro equipo de soporte con su enlace de documento si usted tiene documentos que fueron completados entre 17:00-20:28 PDT y se están perdiendo un PDF firmado - nuestro equipo lo generará internamente. Póngase en contacto con nuestro equipo de Soporte si continúa experimentando problemas: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support

Traducido automáticamente desde la actualización oficial del incidente.

1. September 1, 2026 at 4:54 PM UTCmonitoring

   Hemos identificado la causa raíz que afecta los campos de inline en la vista receptora para algunos usuarios. Seguimos monitoreando el desempeño y publicaremos una actualización final una vez que se confirme la resolución completa.

2. September 1, 2026 at 5:19 PM UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

3. September 1, 2026 at 5:20 PM UTCresolved

   ¡Estamos listos! Los campos de línea funcionan correctamente y el incidente se ha resuelto completamente. Si sigue experimentando problemas con ello, sírvase ponerse en contacto con nuestro equipo de apoyo (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Traducido automáticamente desde la actualización oficial del incidente.

1. August 20, 2026 at 5:03 PM UTCinvestigating

   Estamos investigando activamente la cuestión en curso. Por favor, compruebe aquí para obtener actualizaciones, y apreciamos su paciencia mientras lo resolvimos.

2. August 20, 2026 at 5:20 PM UTCinvestigating

   Hemos mitigado el tema que afecta a la creación y visualización de documentos, y ya no estamos viendo la degradación. Seguimos trabajando en la identificación de la causa raíz. Proporcionaremos una actualización más a medida que aprendamos más.

3. August 20, 2026 at 9:42 PM UTCresolved

   ¡Estamos listos! PandaDoc trabaja correctamente y el incidente se ha resuelto completamente. Si sigue experimentando problemas con ello, sírvase ponerse en contacto con nuestro equipo de apoyo (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Traducido automáticamente desde la actualización oficial del incidente.

1. August 3, 2026 at 2:50 PM UTCinvestigating

   Actualmente no hay disponibilidad de chat en vivo debido a un outage con nuestro proveedor, Intercom (véase más información aquí https://www.finstatus.com/us-hosting). Si usted ha presentado una solicitud de apoyo, nuestro equipo todavía está trabajando a través de la cola, y los tiempos de respuesta pueden ser retrasados. Apreciamos su paciencia y restauraremos el chat lo antes posible.

2. August 3, 2026 at 3:18 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 3, 2026 at 4:40 PM UTCmonitoring

   Chat en vivo debe estar disponible para los usuarios ahora. El rendimiento de la aplicación sigue siendo supervisado, y publicaremos un mensaje final “ALL SET” una vez que hayamos confirmado que el tema está totalmente resuelto.

4. August 3, 2026 at 5:55 PM UTCresolved

   El chat en vivo está funcionando correctamente, y el incidente debe resolverse completamente.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 30, 2026 at 10:35 AM UTCinvestigating

   Estamos investigando activamente la cuestión en curso. Por favor, compruebe aquí para obtener actualizaciones, y apreciamos su paciencia mientras lo resolvimos.

2. July 30, 2026 at 11:08 AM UTCidentified

   Hemos confirmado que el flujo de creación de documentos CRM no está disponible o no funciona como se espera clientes afectados. Puede experimentar problemas con la carga del módulo PandaDoc dentro de las integraciones de CRM durante el proceso de creación de documentos. Nuestro equipo está trabajando activamente para resolverlo! Publicaremos la siguiente actualización en 30 minutos.

3. July 30, 2026 at 11:40 AM UTCidentified

   El equipo sigue trabajando en la solución de la cuestión.

4. July 30, 2026 at 12:01 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 15, 2026 at 3:54 PM UTCinvestigating

   Estamos investigando activamente la cuestión en curso. Por favor, compruebe aquí para obtener actualizaciones, y apreciamos su paciencia mientras lo resolvimos.

2. July 15, 2026 at 4:12 PM UTCidentified

   Hemos resuelto el problema que afecta a las solicitudes de API públicas, y los clientes deben ahora poder utilizar la API pública normalmente. Seguimos trabajando en la cuestión que afecta al envío de documentos a través de la plataforma. Proporcionaremos otra actualización tan pronto como se disponga de más información.

3. July 15, 2026 at 4:22 PM UTCmonitoring

   La cuestión se ha resuelto. Los clientes deben ahora ser capaces de crear y enviar nuevos documentos a través de la plataforma y utilizar las solicitudes de API públicas normalmente. Tenga en cuenta que los documentos creados durante la ventana del incidente pueden todavía no ser enviados. Estamos trabajando para desbloquear estos documentos afectados y proporcionaremos una actualización una vez que estén disponibles para el envío.

4. July 15, 2026 at 5:05 PM UTCresolved

   Todo listo. La cuestión se ha resuelto plenamente. Los documentos creados durante la ventana del incidente también han sido desbloqueados y ahora están disponibles para el envío.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 30, 2026 at 9:46 PM UTCidentified

   We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. July 1, 2026 at 12:28 PM UTCidentified

   We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.

3. July 1, 2026 at 8:56 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. May 21, 2026 at 3:07 PM UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. May 21, 2026 at 3:20 PM UTCmonitoring

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. May 21, 2026 at 3:33 PM UTCinvestigating

   We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

4. May 21, 2026 at 4:04 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. May 19, 2026 at 2:30 PM UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. May 19, 2026 at 2:58 PM UTCmonitoring

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. May 19, 2026 at 3:09 PM UTCresolved

   We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. May 6, 2026 at 7:28 PM UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. May 6, 2026 at 8:03 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. April 30, 2026 at 8:23 PM UTCinvestigating

   We are currently investigating the issue.

2. April 30, 2026 at 8:40 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 30, 2026 at 8:53 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. April 22, 2026 at 9:32 AM UTCinvestigating

   We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

2. April 22, 2026 at 9:46 AM UTCidentified

   We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

3. April 22, 2026 at 10:01 AM UTCidentified

   We are continuing to work on a fix for this issue.

4. April 22, 2026 at 10:46 AM UTCmonitoring

   Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

5. April 22, 2026 at 11:27 AM UTCmonitoring

   The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

6. April 22, 2026 at 11:31 AM UTCresolved

   This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

1. January 9, 2026 at 8:56 PM UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

2. January 9, 2026 at 9:26 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. October 27, 2025 at 4:49 PM UTCinvestigating

   We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

2. October 27, 2025 at 5:52 PM UTCresolved

   This incident has been resolved.

1. October 20, 2025 at 1:34 PM UTCinvestigating

   We are currently investigating this issue.

2. October 20, 2025 at 1:55 PM UTCmonitoring

   We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. October 20, 2025 at 2:06 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. July 28, 2025 at 4:02 PM UTCidentified

   We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. July 28, 2025 at 4:37 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. June 12, 2025 at 7:13 PM UTCinvestigating

   We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

2. June 13, 2025 at 8:25 AM UTCresolved

   This incident has been resolved.

1. April 23, 2025 at 2:30 PM UTCinvestigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. April 23, 2025 at 3:17 PM UTCinvestigating

   The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!

3. April 23, 2025 at 7:33 PM UTCinvestigating

   The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!

4. April 23, 2025 at 10:18 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. March 5, 2025 at 1:53 PM UTCinvestigating

   We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. March 5, 2025 at 2:50 PM UTCidentified

   We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

3. March 5, 2025 at 4:20 PM UTCidentified

   The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

4. March 5, 2025 at 5:16 PM UTCresolved

   We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

1. February 26, 2025 at 4:42 PM UTCmonitoring

   Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

2. February 26, 2025 at 8:17 PM UTCresolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).