Historial de interrupciones de Parchment

1. September 4, 2026 at 12:39 PM UTCinvestigating

   Actualmente estamos investigando un problema con correos electrónicos de verificación multifactorial de nuestro proveedor de servicios de correo electrónico que no se envían a los usuarios que se registran.

2. September 4, 2026 at 1:36 PM UTCidentified

   Se ha identificado la cuestión y se está aplicando una solución del proveedor de servicios. Proporcionaremos otra actualización tan pronto como esté disponible.

3. September 4, 2026 at 3:06 PM UTCidentified

   Seguimos trabajando para solucionar este problema.

4. September 4, 2026 at 3:08 PM UTCmonitoring

   El servicio ha implementado una solución y estamos monitoreando los resultados.

5. September 4, 2026 at 6:58 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 17, 2026 at 4:59 PM UTCinvestigating

   El tiempo en Manila mantuvo cerca de un tercio de nuestro equipo de apoyo hoy, así que estamos acortando horas de apoyo en vivo a las 10 am–4 pm, ET, comenzando hoy a finales de la semana. Eso se aplica a teléfonos y chat en vivo: dentro de esas horas se transfiere chat a un agente humano, y fuera de ellos no lo hace.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 30, 2026 at 8:20 PM UTCmonitoring

   Hoy a las 5:00 PM EDT hay una breve actualización del sistema para mejorar nuestra búsqueda escolar en nuestro sitio web Parchment.com. Mientras no lo esperamos, puede experimentar una interrupción momentánea que dura unos minutos.

2. July 30, 2026 at 9:47 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 27, 2026 at 2:41 PM UTCinvestigating

   Actualmente estamos investigando informes de la página girando cuando usted está tratando de ordenar una credenciales.

2. July 27, 2026 at 4:32 PM UTCinvestigating

   Continuamos investigando informes de un pequeño número de usuarios que experimentan problemas de carga cuando intentan ordenar una credencial. Este problema es intermitente y no afecta a todos los usuarios o a todos los pedidos.

3. July 27, 2026 at 6:01 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 27, 2026 at 7:02 PM UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

5. July 27, 2026 at 8:37 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 20, 2026 at 9:12 PM UTCinvestigating

   Actualmente estamos investigando un problema en el que los usuarios están viendo un mensaje "Error: Failed to get orders" al intentar ver sus Listas de Hacer.

2. July 20, 2026 at 9:12 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. July 20, 2026 at 9:50 PM UTCinvestigating

   Seguimos investigando esta cuestión. Gracias por su paciencia mientras nuestro equipo trabaja para una resolución.

4. July 20, 2026 at 10:24 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

5. July 20, 2026 at 10:38 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

6. July 20, 2026 at 11:03 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 18, 2026 at 11:00 PM UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. June 18, 2026 at 11:03 PM UTCidentified

   We are continuing to work on a fix for this issue.

3. June 22, 2026 at 1:38 PM UTCresolved

   This incident has been resolved.

1. June 5, 2026 at 6:50 PM UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. June 5, 2026 at 7:00 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 5, 2026 at 9:19 PM UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. June 5, 2026 at 11:03 PM UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. June 4, 2026 at 4:18 PM UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. June 4, 2026 at 4:55 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 4, 2026 at 5:26 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. June 4, 2026 at 5:30 PM UTCresolved

   This incident has been resolved.

1. May 26, 2026 at 8:08 PM UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. May 26, 2026 at 9:32 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. May 26, 2026 at 9:58 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. May 27, 2026 at 2:00 PM UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. May 27, 2026 at 3:58 PM UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. May 27, 2026 at 7:42 PM UTCinvestigating

   We are continuing to investigate this issue.

7. May 27, 2026 at 8:20 PM UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. May 27, 2026 at 9:43 PM UTCresolved

   This incident has been resolved.

1. May 18, 2026 at 5:46 PM UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. May 26, 2026 at 8:08 PM UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. May 26, 2026 at 9:32 PM UTCidentified

   The issue has been identified and a fix is being implemented.

4. May 26, 2026 at 9:58 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. May 27, 2026 at 2:01 PM UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. May 27, 2026 at 4:00 PM UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. May 27, 2026 at 7:42 PM UTCinvestigating

   We are continuing to investigate this issue.

8. May 27, 2026 at 8:20 PM UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. May 27, 2026 at 9:43 PM UTCresolved

   This incident has been resolved.

1. May 5, 2026 at 5:21 PM UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. June 16, 2026 at 2:48 PM UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. May 5, 2026 at 4:41 PM UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. May 5, 2026 at 6:24 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 6, 2026 at 10:16 PM UTCresolved

   This incident has been resolved.

1. May 5, 2026 at 3:43 PM UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. May 6, 2026 at 3:04 PM UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. May 1, 2026 at 4:09 PM UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. May 1, 2026 at 5:04 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 1, 2026 at 6:35 PM UTCresolved

   This incident is resolved.

1. March 31, 2026 at 6:23 PM UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. March 31, 2026 at 6:28 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. March 31, 2026 at 6:48 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. March 31, 2026 at 9:25 PM UTCresolved

   This incident has been resolved.

1. March 30, 2026 at 4:50 PM UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. March 30, 2026 at 5:35 PM UTCinvestigating

   Login performance is slower than usual.

3. March 30, 2026 at 5:36 PM UTCinvestigating

   We are continuing to investigate this issue.

4. March 30, 2026 at 8:10 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. March 30, 2026 at 9:39 PM UTCresolved

   This incident has been resolved.

1. March 30, 2026 at 2:23 PM UTCidentified

   The issue has been identified and a fix is being implemented.

2. March 30, 2026 at 2:50 PM UTCresolved

   This incident has been resolved.

1. March 28, 2026 at 4:02 PM UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. March 28, 2026 at 7:16 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 28, 2026 at 7:17 PM UTCresolved

   Maintenance has been completed.

1. March 16, 2026 at 6:21 PM UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. March 16, 2026 at 8:20 PM UTCresolved

   This incident has been resolved.

1. March 13, 2026 at 1:36 PM UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. March 13, 2026 at 1:36 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 13, 2026 at 10:08 PM UTCresolved

   This incident has been resolved.