Historial de interrupciones de Paytrace

1. September 8, 2026 at 5:38 AM UTCinvestigating

   Actualmente estamos investigando un problema que se conecta a la plataforma de procesamiento TSYS. Los comerciantes que utilizan la plataforma TSYS no están recibiendo respuestas a las solicitudes de transacción.

2. September 8, 2026 at 5:41 AM UTCresolved

   El procesamiento de transacciones de TSYS está en marcha a toda velocidad. Proporcionaremos una postmortem después de reunir toda la información alrededor de la causa raíz.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 3, 2026 at 10:06 PM UTCinvestigating

   Múltiples servicios de PayTrace están experimentando una interrupción debido a una salida generalizada con nuestro proveedor de nube, Amazon Web Services (AWS). Nuestro equipo de ingeniería está monitoreando activamente la situación y rastreando el progreso de AWS hacia una resolución. Proporcionaremos otra actualización tan pronto como esté disponible más información.

2. September 3, 2026 at 10:52 PM UTCresolved

   Nuestro equipo de ingeniería ha confirmado que todos los servicios están en pleno funcionamiento. Aunque AWS todavía no ha actualizado su página de estado público para reflejar la recuperación, nuestro monitoreo interno indica que la cuestión subyacente está completamente resuelta. Gracias por su paciencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 13, 2026 at 5:20 PM UTCinvestigating

   Nuestros sistemas han detectado un rendimiento degradado que afecta a la red de procesamiento EPX. Durante este tiempo, puede experimentar tiempos de carga más lentos de lo normal o retrasos de procesamiento. Nuestro equipo de ingeniería está investigando activamente la causa raíz y trabajando para restaurar el pleno rendimiento lo antes posible. Nos disculpamos por cualquier inconveniente y proporcionaremos otra actualización tan pronto como tengamos más información.

2. August 13, 2026 at 6:14 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. August 13, 2026 at 8:51 PM UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 4, 2026 at 11:40 PM UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. June 5, 2026 at 12:27 AM UTCresolved

   This incident has been resolved.

1. June 3, 2026 at 7:27 PM UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. June 3, 2026 at 8:14 PM UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. June 3, 2026 at 6:37 PM UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. June 3, 2026 at 6:54 PM UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. May 1, 2026 at 7:35 PM UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. May 1, 2026 at 8:26 PM UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. May 1, 2026 at 9:21 PM UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. April 30, 2026 at 7:27 PM UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. April 30, 2026 at 8:20 PM UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. April 30, 2026 at 9:59 PM UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. March 19, 2026 at 8:07 PM UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. March 19, 2026 at 8:27 PM UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. December 5, 2025 at 8:56 AM UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. December 5, 2025 at 9:15 AM UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. September 14, 2025 at 3:23 PM UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. September 14, 2025 at 5:13 PM UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. July 16, 2025 at 2:12 PM UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. July 16, 2025 at 3:11 PM UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. July 2, 2025 at 2:12 PM UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. July 2, 2025 at 10:45 PM UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. June 13, 2025 at 1:19 AM UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. June 13, 2025 at 1:24 AM UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. April 8, 2025 at 2:46 PM UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. April 8, 2025 at 4:34 PM UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. February 20, 2025 at 4:29 PM UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. February 20, 2025 at 5:08 PM UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. January 6, 2025 at 3:45 PM UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. January 6, 2025 at 3:46 PM UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. September 25, 2024 at 6:55 PM UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. September 25, 2024 at 6:59 PM UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. September 12, 2024 at 6:37 PM UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. September 12, 2024 at 7:14 PM UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.

1. August 27, 2024 at 3:25 AM UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. August 27, 2024 at 3:29 AM UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.