Historial de interrupciones de Payu Latam

1. August 29, 2026 at 11:58 AM UTCresolved

   Querido cliente El 28 de agosto de 2026, entre las 19:34:00 y las 22:14:00 (UTC-5), la plataforma PayU experimentó una degradación transaccional temporal que impactó los pagos de REDEBAN QR. Esto fue causado por un problema con nuestro proveedor de terceros, DING, que devolvió el código de respuesta B006 ('error técnico en el Participante receptor'). En consecuencia, un pequeño subconjunto de transacciones dio lugar a un aumento de los estados pendientes, caducados o de errores. Nuestros equipos de soporte e ingeniería colaboraron estrechamente con el proveedor para resolver el problema. El servicio se ha recuperado totalmente, y las operaciones del sistema han regresado a la normalidad. Detalles del incidente: • Fecha de emisión: 28 de agosto de 2026 • Hora de inicio: 19:34:00 UTC-5 (hora de Colombia) • Tiempo final: 22:14:00 UTC-5 (hora de Colombia) • Duración total: 2 horas, 40 minutos • Región afectada: Colombia Nos disculpamos por cualquier inconveniente que esto pueda haber causado y apreciar su paciencia. Gracias. Sinceramente, Servicio al cliente de PayU.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 28, 2026 at 7:11 PM UTCinvestigating

   Querido cliente Desde las 11:00 GMT - 5 estamos teniendo problemas con PSE en la plataforma COLOMBIA para PayU, las transacciones disminuyeron, lo que indica que presentamos una degradación transaccional, sin embargo, la red no presenta una caída total. Trabajamos juntos con nuestro Equipo de Apoyo para conseguir una solución rápida. Un subconjunto SMALL de nuestros clientes puede estar experimentando operaciones declinadas, nos disculpamos por cualquier inconveniente que esto pueda estar causando. Sinceramente, Servicio al cliente de PayU.

2. August 29, 2026 at 2:06 AM UTCresolved

   Querido cliente, El incidente ha sido resuelto, PSE en COLOMBIA para la plataforma PayU en los últimos 83 minutos está operando. Sinceramente, Servicio al cliente de PayU.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 23, 2026 at 6:29 AM UTCinvestigating

   Querido cliente Desde el 23 de agosto de 2026 a las 00:34:00 UTC -5 (hora de Colombia) estamos teniendo problemas con PRISMA en la plataforma ARGENTINA for PayU, las transacciones declinadas aumentaron con códigos de respuesta como NOT ACCEPTED TRANSACTION, lo que indica que presentamos una degradación transaccional, sin embargo, la red no presenta una caída total. Trabajamos juntos con nuestro Equipo de Apoyo para conseguir una solución rápida. Un pequeño subconjunto de nuestros clientes puede estar experimentando transacciones fallidas / rechazadas, nos disculpamos por cualquier inconveniente que esto pueda estar causando. Sinceramente, Servicio al cliente de PayU.

2. August 23, 2026 at 7:16 AM UTCresolved

   Querido cliente, Desde 01:56 hrs. el problema ha sido resuelto,PRISMA AR en ARGENTINA para la plataforma PAYU GPO Latam funciona normalmente. La estabilidad de la red se confirma desde su fin y la normalidad de la transacción se evidencia. Sinceramente, Servicio al cliente de PayU.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 15, 2026 at 3:04 PM UTCidentified

   Querido cliente Desde las 09:00 GMT - 5 estamos teniendo problemas con PSE en la plataforma COLOMBIA para PayU, las transacciones disminuyeron, lo que indica que presentamos una degradación transaccional, sin embargo, la red no presenta una caída total. Trabajamos juntos con nuestro Equipo de Apoyo para conseguir una solución rápida.

2. August 15, 2026 at 3:19 PM UTCresolved

   Querido cliente, El incidente ha sido resuelto, PSE en COUNTRY para la plataforma PayU en los últimos 6 minutos está operando. Sinceramente, Servicio al cliente de PayU.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 30, 2026 at 2:58 PM UTCinvestigating

   Querido cliente Desde las 09:32 GMT - 5 estamos teniendo problemas con MOVII en la plataforma COLOMBIA for PayU, las transacciones declinadas aumentaron con códigos de respuesta como INTERNAL PAYMENT PROVIDER ERROR, lo que indica que presentamos una degradación transaccional, sin embargo, la red no presenta una caída total. Trabajamos juntos con nuestro Equipo de Apoyo para conseguir una solución rápida. Un subconjunto SMALL de nuestros clientes puede estar experimentando operaciones declinadas, nos disculpamos por cualquier inconveniente que esto pueda estar causando. Sinceramente, Servicio al cliente de PayU.

2. June 30, 2026 at 3:25 PM UTCresolved

   Querido cliente, Desde las 10:00 GMT - 5 el incidente ha sido resuelto, MOVII en COLOMBIA para la plataforma PAYU es operacional y funcional. Sinceramente, Servicio al cliente de PayU.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 23, 2026 at 5:18 PM UTCinvestigating

   Querido cliente Desde las 10:20 GMT - 5 estamos teniendo problemas con PSE en la plataforma COLOMBIA para PayU, las transacciones declinadas aumentaron con códigos de respuesta como BANK UNREACHABLE, lo que indica que presentamos una degradación transaccional, sin embargo, la red no presenta una caída total. Trabajamos juntos con nuestro Equipo de Apoyo para conseguir una solución rápida. Un subconjunto SMALL de nuestros clientes puede estar experimentando operaciones declinadas, nos disculpamos por cualquier inconveniente que esto pueda estar causando. Sinceramente, Servicio al cliente de PayU.

2. June 23, 2026 at 9:22 PM UTCresolved

   Querido cliente, El incidente ha sido resuelto, PSE en COUNTRY para la plataforma PayU en los últimos 287 minutos está operando. Sinceramente, Servicio al cliente de PayU.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 22, 2026 at 2:40 PM UTCresolved

   Dear customer,  We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end. Please find the event details below for your visibility and monitoring: Affected: REDEBAN Root Cause: Certificate update for the domain: www.txsprodrbm.com Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5 Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel. Current Status The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized

1. June 11, 2026 at 1:58 PM UTCinvestigating

   Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. June 12, 2026 at 1:47 PM UTCresolved

   Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.

1. May 24, 2026 at 9:28 AM UTCinvestigating

   Dear Customer Since 3:30 GMT - 5 we are experiencing problems with REDEBAN QR (BRE-B) in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

2. May 24, 2026 at 9:07 PM UTCresolved

   Dear Customer, Since 15:30 GMT-5 the problem has been solved, REDEBAN QR (BRE-B) in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 22, 2026 at 11:08 PM UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 22, 2026 at 11:38 PM UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 22, 2026 at 10:48 PM UTCinvestigating

   Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 22, 2026 at 11:36 PM UTCresolved

   Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 22, 2026 at 1:22 AM UTCinvestigating

   Dear Customer Since 20:10 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 22, 2026 at 2:27 AM UTCinvestigating

   We are continuing to investigate this issue.

3. May 22, 2026 at 2:28 AM UTCresolved

   Dear Customer, Since 21:10 hs. the problem has been solved,ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 19, 2026 at 7:07 AM UTCinvestigating

   Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 19, 2026 at 9:59 AM UTCresolved

   Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 14, 2026 at 3:33 PM UTCinvestigating

   Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 14, 2026 at 3:42 PM UTCresolved

   Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 14, 2026 at 3:24 PM UTCinvestigating

   Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 14, 2026 at 9:22 PM UTCresolved

   Dear Customer, Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.

1. May 12, 2026 at 3:46 PM UTCinvestigating

   Dear Customer, Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform. We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 12, 2026 at 5:30 PM UTCresolved

   Dear Customer, Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional Sincerely, PayU customer service.

1. May 12, 2026 at 11:52 AM UTCinvestigating

   Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 12, 2026 at 12:45 PM UTCresolved

   Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 12, 2026 at 3:23 AM UTCinvestigating

   Dear Customer Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 12, 2026 at 4:06 AM UTCresolved

   Dear Customer, Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 11, 2026 at 11:03 PM UTCinvestigating

   Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 11, 2026 at 11:46 PM UTCresolved

   Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

1. May 11, 2026 at 7:34 PM UTCinvestigating

   Dear Customer Since 14:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

2. May 11, 2026 at 8:01 PM UTCresolved

   Dear Customer, The incident has been resolved, KLAP in CHILE for the PayU platform in the last 20 minutes is operating. Sincerely, PayU customer service.