Historial de interrupciones de Pbs

1. July 31, 2026 at 3:53 PM UTCinvestigating

   Actualmente estamos investigando algunos retrasos en la consola MVault. Algunas otras plataformas relacionadas también pueden tener algunas dificultades.

2. July 31, 2026 at 9:24 PM UTCinvestigating

   El equipo de ingeniería sigue trabajando en esta cuestión. Somos conscientes de que puede que los miembros no puedan iniciar sesión en sus aplicaciones o pbs.org en este momento y estamos trabajando para resolver el problema lo antes posible.

3. July 31, 2026 at 9:47 PM UTCmonitoring

   El viernes por la noche (31 de julio de 2026), hubo informes adicionales de problemas con la firma en la aplicación PBS y videos de reproducción. El equipo de ingeniería implementó cambios adicionales para mitigar el problema, y la mayoría de los usuarios que se pusieron en contacto con PBS Support en ese momento han reportado que la funcionalidad volvió rápidamente a la normalidad. Nuestro equipo de ingeniería continúa monitoreando esto e investigando la causa raíz para prevenir futuros problemas. Si cualquier espectador sigue reportando errores, sugeriríamos que el espectador reinicio o ciclo de potencia su dispositivo, es decir, desconectar el dispositivo por un minuto y luego conectarlo y volver a entrar. Si el espectador sigue recibiendo un error, por favor haga que el espectador presente un ticket de soporte en https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing.

4. August 2, 2026 at 11:53 PM UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

5. August 3, 2026 at 11:56 PM UTCresolved

   Este incidente se ha resuelto completamente. La investigación y resolución de nuestro equipo de ingeniería ayudarán a prevenir nuevos incidentes y mejorarán nuestra estabilidad y rendimiento de red/plataforma hacia adelante. Si cualquier espectador sigue reportando problemas, sugeriríamos que el espectador reinicio o ciclo de potencia su dispositivo, es decir, desconectar el dispositivo por un minuto y luego conectarlo de nuevo y volver a entrar. Si el espectador recibe un error o sigue teniendo problemas, por favor tenga al espectador que presente un ticket de soporte en https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing, and we our PBS Support Team will be pleased to assist.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 22, 2026 at 2:22 PM UTCinvestigating

   Actualmente estamos investigando un problema que impide a los usuarios de algunos modelos de Samsung TV abrir y cargar la aplicación PBS. Los usuarios pueden informar de ver una pantalla azul sólida, una pantalla oscura o un icono de carga que nunca se completa cuando abren la aplicación. Creemos que la mayoría de los usuarios están en 2017 Samsung TV modelos, la mayoría a menudo notado con un 'M' o 'MU' en el número de modelo. Otros dispositivos que soportan la aplicación PBS y Samsung TVs lanzados después de 2017 parecen no verse afectados por este problema. Seguiremos actualizando esta página mientras continúa nuestra investigación.

2. June 23, 2026 at 6:42 PM UTCmonitoring

   Se ha liberado un hotfix para abordar este problema. Los dispositivos de los espectadores recibirán automáticamente el hotfix y actualizarán a la última versión de la aplicación PBS con la experiencia fija. Para algunos espectadores esto será inmediato, pero para cualquier persona que todavía encuentre el problema, recomendamos que revisen su aplicación más tarde hoy para permitir más tiempo para Samsung para entregar la actualización de la aplicación a su dispositivo. Seguiremos monitoreando nuevos informes durante todo el día y mañana para evaluar el rendimiento del hotfix.

3. June 24, 2026 at 2:35 PM UTCmonitoring

   Hemos seguido recibiendo mensajes de usuarios que todavía están experimentando problemas cargando la aplicación PBS en Samsung TVs lanzado en 2017. Estamos examinando la cuestión de nuevo y seguiremos supervisando los informes.

4. June 24, 2026 at 8:14 PM UTCmonitoring

   Continuamos trabajando en otro hotfix para abordar el problema que afecta a los espectadores en los modelos de Samsung 2017, y estamos apuntando mañana para la segunda liberación del hotfix. En este momento, no somos conscientes de ninguna solución de trabajo para los dispositivos afectados, y esta solución sigue siendo una alta prioridad para nuestros equipos.

5. June 25, 2026 at 2:50 PM UTCmonitoring

   El segundo hotfix ha sido liberado. Los dispositivos de los espectadores recibirán automáticamente el hotfix y actualizarán a la última versión de la aplicación PBS con la experiencia fija. Para algunos espectadores esto será inmediato, pero para cualquier persona que todavía encuentre el problema, recomendamos que revisen su aplicación más tarde hoy para permitir más tiempo para Samsung para entregar la actualización de la aplicación a su dispositivo. Seguiremos monitoreando nuevos informes durante todo el día y mañana para evaluar el rendimiento del segundo hotfix.

6. June 29, 2026 at 5:01 PM UTCresolved

   Este incidente se ha resuelto tras una vuelta atrás de la aplicación PBS en Samsung TVs el pasado viernes 26 de junio.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 16, 2026 at 3:26 PM UTCidentified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. June 16, 2026 at 8:14 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. June 17, 2026 at 3:36 PM UTCresolved

   This incident has been resolved.

1. June 4, 2026 at 10:09 PM UTCidentified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. June 8, 2026 at 3:32 PM UTCresolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. April 27, 2026 at 3:05 PM UTCidentified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. April 27, 2026 at 3:38 PM UTCmonitoring

   A fix has been implemented and we’re monitoring the results.

3. April 27, 2026 at 6:15 PM UTCresolved

   This incident has been resolved.

1. March 9, 2026 at 5:16 PM UTCinvestigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. March 11, 2026 at 1:21 PM UTCidentified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. March 12, 2026 at 12:28 PM UTCresolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. February 11, 2026 at 3:18 PM UTCinvestigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. February 11, 2026 at 3:45 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. February 11, 2026 at 4:42 PM UTCresolved

   This incident has been resolved.

1. February 10, 2026 at 9:29 PM UTCidentified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. February 11, 2026 at 1:26 PM UTCresolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. January 30, 2026 at 1:53 PM UTCidentified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. January 30, 2026 at 8:55 PM UTCmonitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. February 10, 2026 at 1:52 PM UTCresolved

   This incident has been resolved.

1. December 15, 2025 at 5:55 PM UTCinvestigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. December 16, 2025 at 3:11 PM UTCmonitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. December 18, 2025 at 3:31 PM UTCmonitoring

   We are continuing to monitor for any further issues.

4. December 18, 2025 at 3:31 PM UTCresolved

   This incident has been resolved.

1. November 6, 2025 at 4:17 PM UTCinvestigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. November 6, 2025 at 9:14 PM UTCinvestigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. November 10, 2025 at 2:06 PM UTCresolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. November 4, 2025 at 1:05 PM UTCinvestigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. November 4, 2025 at 5:28 PM UTCmonitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. November 5, 2025 at 12:40 PM UTCresolved

   This incident has been resolved.

1. October 20, 2025 at 3:30 PM UTCidentified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. October 20, 2025 at 4:36 PM UTCmonitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. October 20, 2025 at 4:51 PM UTCmonitoring

   We are continuing to monitor for any further issues.

4. October 20, 2025 at 11:22 PM UTCresolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. July 25, 2025 at 6:03 PM UTCidentified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. August 20, 2025 at 12:32 PM UTCresolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. July 22, 2025 at 1:48 PM UTCinvestigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. July 22, 2025 at 3:53 PM UTCresolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. July 21, 2025 at 7:47 PM UTCinvestigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. July 21, 2025 at 7:50 PM UTCinvestigating

   We are continuing to investigate this issue.

3. July 22, 2025 at 3:53 PM UTCresolved

   This incident has been resolved.

1. July 15, 2025 at 1:09 PM UTCinvestigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. July 15, 2025 at 2:11 PM UTCmonitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. July 15, 2025 at 4:42 PM UTCresolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. April 28, 2025 at 5:23 PM UTCidentified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. April 30, 2025 at 3:45 PM UTCresolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. April 21, 2025 at 9:55 PM UTCresolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. March 14, 2025 at 4:06 PM UTCidentified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. March 24, 2025 at 8:51 PM UTCresolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.