Historial de interrupciones de Pendo

1. September 2, 2026 at 3:48 PM UTCinvestigating

   Estamos investigando informes de usuarios que se firmaron de forma inesperada fuera de Pendo y se les pidió que volvieran a entrar. Esto está afectando a un subconjunto de usuarios en el Medio Ambiente de Estados Unidos y actualmente estamos investigando otros entornos para un comportamiento similar. Nuestro equipo está trabajando activamente para determinar la causa. Si usted está experimentando esto, limpiar el caché de su navegador y las cookies para el dominio Pendo (o reiniciar su navegador) ha resuelto la interrupción para algunos usuarios. Compartiremos actualizaciones a medida que aprendamos más.

2. September 2, 2026 at 4:45 PM UTCresolved

   Hemos investigado la cuestión y consideramos que este incidente se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 27, 2026 at 2:48 PM UTCidentified

   Estamos investigando un trastorno que afecta al asistente de inteligencia de Pendo, Leo. Algunos clientes pueden ser incapaces de continuar una conversación con Leo después del primer mensaje. Nuestro equipo ha identificado el comportamiento y está implementando una solución. Seguirán nuevas actualizaciones.

2. July 27, 2026 at 3:06 PM UTCmonitoring

   Hemos probado y desplegado una solución y el tema con conversaciones continuas en Leo debe ser resuelto. Seguiremos vigilando la solución durante un período de tiempo antes de resolver la cuestión.

3. July 27, 2026 at 3:25 PM UTCresolved

   Este incidente está resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 14, 2026 at 12:56 PM UTCinvestigating

   Estamos investigando una interrupción que afecta a cómo las guías Pendo muestran para los clientes utilizando la versión beta del Pendo Web SDK. Los clientes en el SDK Web estable no están afectados. Nuestro equipo está investigando activamente y seguirán nuevas actualizaciones.

2. July 14, 2026 at 1:19 PM UTCidentified

   Hemos identificado el comportamiento que afecta a las guías de Pendo en la versión beta del Pendo Web SDK, donde los guías pueden prevenir la interacción con la página subyacente. Estamos implementando un cambio para restaurar el comportamiento normal. Los clientes en el SDK Web estable no están afectados. Seguirán nuevas actualizaciones.

3. July 14, 2026 at 2:14 PM UTCmonitoring

   Hemos implementado un cambio para restaurar el comportamiento de guía normal en la versión beta del Pendo Web SDK. Los clientes en el SDK Web estable no están afectados. Estamos monitoreando para confirmar la recuperación completa y seguiremos una vez que se confirme la resolución.

4. July 14, 2026 at 3:53 PM UTCresolved

   Esta perturbación se ha resuelto completamente. El SDK Web Stable no fue impactado en ningún momento. Gracias por su paciencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 10, 2026 at 10:58 AM UTCmonitoring

   Esta mañana experimentamos retrasos en el procesamiento de eventos entrantes. Si bien no se perdieron acontecimientos durante este tiempo, los retrasos podrían haber impactado en la selección de guías que se basan en la página y presentan puntos de vista para la elegibilidad. En este momento, estamos de vuelta a la latencia de procesamiento normal para el 90% de los clientes, y pronto debe ponerse al día para el resto.

2. July 10, 2026 at 11:08 AM UTCmonitoring

   Todos los eventos que no sean eventos de repetición de sesión están de vuelta a la latencia de procesamiento normal. Seguimos avanzando en el atraso de los eventos de repetición de la sesión.

3. July 10, 2026 at 11:13 AM UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

4. July 10, 2026 at 12:35 PM UTCresolved

   Todos los retrasos en el procesamiento de eventos han sido atrapados. Este incidente está resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 2, 2026 at 3:47 PM UTCidentified

   Hemos identificado una perturbación que afecta a múltiples destinos de Data Sync. Los clientes con destinos de Data Sync configurados pueden estar experimentando fallos de entrega y pueden haber recibido correos electrónicos de notificación automatizados de destino-failure de Pendo. Nuestro equipo de ingeniería está trabajando activamente para restaurar la conectividad en los destinos afectados. Si usted recibió un correo electrónico de notificación de la falta de destino, no se requiere acción de usted en este momento. Proporcionaremos orientación actualizada si se necesitan pasos al final.

2. July 2, 2026 at 9:40 PM UTCmonitoring

   Hemos restaurado la conectividad en todos los destinos de Data Sync afectados. No se requiere más acción de usted. Las exportaciones recurrentes se agotan y procesan. Algunas demoras en la entrega pueden persistir durante el fin de semana, pero no resultarán en que los destinos se desactiven automáticamente. La copia de seguridad de los datos que faltan de la ventana de interrupción está prevista para principios de la próxima semana para evitar cualquier impacto en el procesamiento y la entrega en curso. Publicaremos otra actualización una vez que el backfill esté completo.

3. July 3, 2026 at 1:08 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 15, 2026 at 7:56 PM UTCresolved

   Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.

1. May 29, 2026 at 12:40 PM UTCinvestigating

   Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials. Our teams are currently investigating the root cause.

2. May 29, 2026 at 3:32 PM UTCresolved

   This incident has been resolved and Pendo Academy should be accessible across all regions now.

1. May 28, 2026 at 9:34 PM UTCinvestigating

   We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.

2. May 28, 2026 at 10:21 PM UTCmonitoring

   We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.

3. May 29, 2026 at 12:16 AM UTCresolved

   This issue is now formally resolved.

1. May 28, 2026 at 2:41 PM UTCinvestigating

   We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. May 28, 2026 at 5:29 PM UTCidentified

   We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.

3. May 28, 2026 at 6:29 PM UTCmonitoring

   We deployed the fix and will continue to monitor to ensure it resolves the initial issue.

4. June 9, 2026 at 12:39 PM UTCresolved

   This incident has been resolved.

1. May 27, 2026 at 3:56 PM UTCidentified

   We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.

2. May 27, 2026 at 5:45 PM UTCidentified

   We are working currently to roll out a hotfix to mitigate this issue.

3. May 27, 2026 at 9:55 PM UTCmonitoring

   We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually. To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume. For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo If you continue to experience issues after re-authenticating, please reach out to our support team.

4. May 27, 2026 at 11:33 PM UTCresolved

   This incident has been resolved.

1. May 19, 2026 at 4:50 PM UTCinvestigating

   We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.

2. May 19, 2026 at 5:27 PM UTCinvestigating

   We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.

3. May 19, 2026 at 5:33 PM UTCmonitoring

   Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.

4. May 19, 2026 at 7:06 PM UTCresolved

   This incident has now been fully resolved.

1. May 19, 2026 at 10:24 AM UTCidentified

   We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.

2. May 19, 2026 at 1:51 PM UTCidentified

   We are continuing to work towards a resolution. We will continue to provide updates as they become available.

3. May 19, 2026 at 2:08 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. May 26, 2026 at 6:43 AM UTCresolved

   This incident has been resolved.

1. May 13, 2026 at 1:29 PM UTCinvestigating

   We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.

2. May 13, 2026 at 2:18 PM UTCinvestigating

   We are continuing to investigate this issue.

3. May 13, 2026 at 4:06 PM UTCinvestigating

   We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.

4. May 13, 2026 at 6:37 PM UTCidentified

   We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.

5. May 13, 2026 at 7:28 PM UTCmonitoring

   We have successfully reverted the code causing the issue and are monitoring the issue.

6. May 13, 2026 at 10:21 PM UTCresolved

   We consider this issue fully resolved.

1. May 8, 2026 at 5:05 PM UTCinvestigating

   We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.

2. May 8, 2026 at 5:58 PM UTCidentified

   Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.

3. May 8, 2026 at 6:24 PM UTCmonitoring

   We have successfully rolled back and are now monitoring the issue.

4. May 8, 2026 at 7:09 PM UTCresolved

   The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.

1. April 13, 2026 at 9:31 PM UTCinvestigating

   We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

2. April 13, 2026 at 11:16 PM UTCidentified

   The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.

3. April 14, 2026 at 6:39 AM UTCidentified

   The issue causing delays in event processing has been fully resolved.

4. April 14, 2026 at 6:39 AM UTCresolved

   This incident has been resolved.

1. March 18, 2026 at 12:50 PM UTCinvestigating

   We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.

2. March 18, 2026 at 1:02 PM UTCidentified

   We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.

3. March 18, 2026 at 1:05 PM UTCresolved

   We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.

1. March 12, 2026 at 2:49 PM UTCinvestigating

   We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.

2. March 12, 2026 at 3:28 PM UTCidentified

   We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.

3. March 12, 2026 at 6:07 PM UTCresolved

   Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.

1. February 5, 2026 at 12:21 PM UTCinvestigating

   We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules. We are working to understand the scope and impact and will share updates as we learn more.

2. February 5, 2026 at 2:04 PM UTCinvestigating

   Our teams are in deep-dive mode and still investigating.

3. February 5, 2026 at 2:43 PM UTCinvestigating

   We are continuing to investigate this issue.

4. February 5, 2026 at 4:00 PM UTCinvestigating

   Our investigation into the root cause of this issue is ongoing.

5. February 5, 2026 at 5:21 PM UTCinvestigating

   Our team is still actively investigating and is drawing closer to remediation.

6. February 5, 2026 at 7:01 PM UTCinvestigating

   We are continuing to work through resolving and remediating this issue.

7. February 5, 2026 at 9:42 PM UTCinvestigating

   Our investigation is still ongoing.

8. February 5, 2026 at 11:35 PM UTCmonitoring

   We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations. Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation. Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified. We will continue to monitor closely and provide updates if needed.

9. February 8, 2026 at 2:57 PM UTCresolved

   After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.

1. February 4, 2026 at 9:48 PM UTCinvestigating

   Our team is currently investigating an issue impacting guides created in the Visual Design Studio. Some users may be unable to launch existing guides in the UI, and blank steps may appear in the designer. Guides that are affected will also be unavailable in Production and Staging environments. When launching the Visual Design Studio, the experience may time out or fail entirely, and all guide steps may be missing, with related errors appearing in the browser console.

2. February 4, 2026 at 11:30 PM UTCinvestigating

   We are continuing to investigate this issue.

3. February 4, 2026 at 11:40 PM UTCidentified

   We have identified the issue and are actively testing a fix to both rendering guides in production and staging as well as restore user access to the Visual Design Studio.

4. February 5, 2026 at 12:13 AM UTCidentified

   Our team is currently in the final stages of validating our fix and are hopeful to have resolution shortly.

5. February 5, 2026 at 12:44 AM UTCidentified

   We are continuing to validate our final testing and will have an update as soon as possible.

6. February 5, 2026 at 1:20 AM UTCidentified

   The majority of impacted guides have been restored to their expected state with the Visual Designer Studio loading and functioning. However, a small subset of guides (about 2%) remains impacted, and guides within Resource Center Guide Modules are still experiencing issues. Our team is actively working on these remaining guides as well as resolving the Resource Center Guide Module issue. We’ll continue to provide updates as progress is made.

7. February 5, 2026 at 1:54 AM UTCidentified

   Guide deliverability and functionality have been fully restored with the exception of Resource Center Guide Modules. All other guides are loading and functioning as expected across environments. We are continuing to work on an issue impacting Resource Center Guide Modules, which remain nonfunctional at this time. Our team is actively addressing this and will provide further updates as progress is made.

8. February 5, 2026 at 2:17 AM UTCidentified

   Guide functionality and deliverability have been restored, with the exception of accessing Resource Center Guide Modules. As part of the restoration process, impacted guides were temporarily moved to a Draft state. Our team is actively working to return these guides to their previous status where applicable. No guide content was lost. We are continuing to work on resolving the Resource Center Guide Module issue and will provide further updates as progress is made.

9. February 5, 2026 at 4:45 AM UTCresolved

   Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.

1. January 9, 2026 at 8:46 PM UTCinvestigating

   Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!

2. January 9, 2026 at 9:18 PM UTCresolved

   The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.