Historial de interrupciones de Pin Payments

1. July 28, 2026 at 4:17 AM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. July 28, 2026 at 4:43 AM UTCmonitoring

   El procesamiento preliminar se ha reanudado y el procesamiento en Pin se ha reanudado. Todavía estamos monitoreando la situación.

3. July 28, 2026 at 5:14 AM UTCresolved

   Se ha reanudado el procesamiento normal.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 27, 2026 at 3:31 AM UTCresolved

   For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.

1. November 26, 2025 at 1:45 AM UTCinvestigating

   We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

2. November 26, 2025 at 3:53 AM UTCresolved

   All systems are now back in operation.

1. November 18, 2025 at 2:18 PM UTCidentified

   Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

2. November 18, 2025 at 2:55 PM UTCmonitoring

   Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

3. November 18, 2025 at 3:35 PM UTCresolved

   All systems are now back in operation.

1. April 3, 2025 at 4:55 AM UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.

2. April 3, 2025 at 6:02 AM UTCmonitoring

   Our upstream provider has resolved the issue and we are monitoring transactions.

3. April 3, 2025 at 7:36 AM UTCresolved

   This incident has been resolved.

1. April 1, 2025 at 9:55 AM UTCmonitoring

   For a period of 35 minutes from 20:09 AEDT, merchants may have experienced charges being unexpectedly declined, due to a recent security upgrade. We have implemented a fix and are monitoring the situation.

2. April 1, 2025 at 10:03 AM UTCresolved

   This incident has been resolved.

1. February 26, 2025 at 8:53 AM UTCidentified

   Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.

2. February 26, 2025 at 9:34 AM UTCmonitoring

   A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.

3. February 26, 2025 at 9:53 AM UTCresolved

   The Payment Page is now confirmed as functioning normally. This incident is resolved.

1. August 13, 2024 at 8:21 AM UTCidentified

   We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.

2. August 13, 2024 at 8:42 AM UTCmonitoring

   The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.

3. August 13, 2024 at 8:58 AM UTCresolved

   Charge flow appears to have reverted to normal.

1. May 7, 2024 at 10:19 AM UTCresolved

   For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.

1. March 7, 2024 at 11:43 AM UTCresolved

   For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.

1. December 28, 2022 at 5:33 PM UTCinvestigating

   We are currently experiencing degraded performance across our systems. We are working to identify the issue.

2. December 28, 2022 at 6:06 PM UTCmonitoring

   We've identified the issue and recovered an affected system that was causing the problem. We'll continue to monitor and ensure operational consistency.

3. December 28, 2022 at 7:01 PM UTCresolved

   This incident has been resolved.

1. July 30, 2022 at 12:18 AM UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. July 30, 2022 at 12:35 AM UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. July 30, 2022 at 12:46 AM UTCresolved

   This incident has been resolved.

1. June 21, 2022 at 7:04 AM UTCinvestigating

   We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

2. June 21, 2022 at 7:05 AM UTCinvestigating

   We are continuing to investigate this issue.

3. June 21, 2022 at 7:06 AM UTCidentified

   The issue has been identified and we are waiting on our vendor to fix the issue.

4. June 21, 2022 at 7:33 AM UTCmonitoring

   Our vendor has implemented a fix and we are monitoring the results.

5. June 21, 2022 at 11:15 PM UTCresolved

   This incident has been resolved.

1. April 19, 2022 at 2:00 AM UTCidentified

   We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

2. April 19, 2022 at 4:17 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 19, 2022 at 8:27 AM UTCresolved

   This incident has been resolved.

1. June 1, 2021 at 1:45 AM UTCinvestigating

   Our New Zealand processor is currently experiencing some issues causing transactions to fail.

2. June 1, 2021 at 1:46 AM UTCinvestigating

   We are continuing to investigate this issue.

3. June 1, 2021 at 2:50 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. June 1, 2021 at 5:56 AM UTCresolved

   This incident has been resolved.

1. May 26, 2021 at 10:38 AM UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. May 26, 2021 at 10:50 AM UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. May 26, 2021 at 1:24 PM UTCresolved

   This incident has been resolved.

1. October 10, 2020 at 5:58 AM UTCidentified

   We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

2. October 10, 2020 at 12:00 PM UTCmonitoring

   The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

3. October 10, 2020 at 10:45 PM UTCmonitoring

   The issue has been resolved.

4. October 10, 2020 at 10:46 PM UTCresolved

   This incident has been resolved.

1. May 30, 2020 at 11:15 AM UTCinvestigating

   We've detected a large number of charge failures occurring upstream. We are investigating the issue.

2. May 30, 2020 at 11:57 AM UTCidentified

   We have identified the cause of the issue and are implementing a solution.

3. May 30, 2020 at 12:35 PM UTCmonitoring

   We have deployed a fix and the majority of charges are now succeeding.

4. May 30, 2020 at 12:56 PM UTCresolved

   This incident has been resolved.

1. May 25, 2020 at 3:15 PM UTCinvestigating

   There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.

2. May 25, 2020 at 5:14 PM UTCmonitoring

   We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.

3. May 26, 2020 at 1:20 AM UTCresolved

   The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.

1. May 15, 2020 at 11:12 PM UTCidentified

   We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.

2. May 16, 2020 at 12:15 AM UTCresolved

   Our upstream provider has fixed the issue. We are continuing to monitor the situation.