53 Planday incidents · November 2022 — official updates, affected components, duration and resolution details.
Some users may experience blank screens on their workspace. We'll update as soon as we have identified the issue.
We've identified the issue and will notify you of the resolution as soon as events warrant.
All portals should be accessible again.
Incident is resolved
We have reports of some customers experiencing issues in some parts of our product, particularly the payroll export page. The team has identified the issue and is working on a fix. We will update as events warrant.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to a change of configuration having adverse effect, users might have experienced being unable to access portals between 13:03 - 13:21 CEST. Our team has rectified the issue and we apologise for the inconvenience.
Users might experience delays in receiving emails due to issues on our service provider’s side.
This incident has been resolved.
Some users may experience issues with MFA (SMS not being received). We're currently investigating the issue and will update you as events warrant.
We've identified the issue and implemented a fix. We're already seeing improvements now.
All messages affected have now been sent. We'll keep monitoring.
This incident has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience.
We have reports of some users being intermittently not able to access some pages in our Help Center. We are investigating the issue and will update here as events warrant.
We are continuing to investigate this issue.
Our Third party provider is investigating the issue.
Our Third party provider is still investigating the issue. We'll update you as events warrant.
Our service provider is still investigating the issue. While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday. Updates will be posted here as they become available.
The issue has been identified. We'll update you as events warrant.
We are continuing to work on a fix for this issue. We appologize for any inconvenience this may cause.
We are continuing to work on a fix for this issue. While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday.
Our team is working closely with our Third-party provider to resolve this issue. In the meantime, you can still access Help Center articles via the Planday Help chat or through the links below: EN https://intercom-help.eu/planday/en DK https://intercom-help.eu/planday/da DE https://intercom-help.eu/planday/de NO https://intercom-help.eu/planday/nb SE https://intercom-help.eu/planday/sv
The Help Center is now fully accessible in all languages. Some pages may take slightly longer to load while we implement improvements. We’re continuing to work on a permanent fix.
This incident has been resolved.
You may experience longer response times to chat messages due to an incident at our third party provider's.
Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally. We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.
We are currently investigating a delay in delivery of email messages. We will update in 30 min or as events warrant.
All email messages are being sent again. This incident is resolved.
We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider. We are currently awaiting third-party mitigation and will update this page as events warrant.
Our service provider has implemented a fix and is currently monitoring performance. We will update this page as the third party incident progresses.
This incident has been resolved.
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.
The team has implemented a fix and we can see improved performance. We are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.
Updated compontents affected during this incident
The service disruption is still ongoing at our third-party provider, who is actively investigating and working on a fix. We've taken immediate steps on our side, and as a result, both the Planday app and Open API are currently operational. We will provide another update once the provider has fully resolved the underlying issue or as events warrant.
We have taken additional steps on our end, and as a result, the Kiosk app is now fully operational. We will provide another update once the provider has fully resolved the underlying issue or as events warrant.
We are able to report that punchclock.planday.com is now fully operational. However, we continue to see degraded performance impacting our web environment. The root cause remains an issue with our third-party provider, who is currently working to mitigate the disruption on their side and to fully restore their service.
Our team has made additional updates to the system, successfully making the web platform operational once again. This is a part of our ongoing mitigation effort to improve service while our third-party provider addresses their issues. Please note that some areas of the product may still display error messages or experience minor instability. We will provide additional updates once the provider has fully resolved the underlying issue or as events warrant.
Our third-party provider has made additional updates regarding their ongoing incident. We can now confirm improved performance in the previously affected areas. As a result, we are now transitioning the incident to a monitoring status. We will continue maintain close observation overnight and anticipate fully resolving the incident tomorrow morning, provided performance remains at operational levels.
This incident has been resolved.
Some Planday accounts may experience slower loading times on certain pages. Our team is actively working to identify the root cause. We will post an additional update in 30 minutes or as events warrant.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating intermittent login and punch clock issues affecting some customers primarily in the UK
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
We are currently experiencing a service disruption due to an incident at one of our third-party providers. We will update here as soon as we receive additional information from our provider.
Our third party provider is still investigating and working on a mitigating the issue on their end that is causing a service disruption in our product. We will update here as soon as we receive additional information from our provider.
Our monitoring shows that the issue is currently mitigated for our users. We will, however, keep this incident open until our third party provider confirms permanent fix.
While our third-party provider has reported that the majority of impact is mitigated, some Planday users might experience intermittent performance issues in the product. We are currently monitoring the incident at our service provider and will update this page as events warrant.
Our provider is still working on fully mitigating the issue on their end. We will continue monitoring the incident at our service provider and will update this page as events warrant.
The incident has been resolved.
Some Planday accounts may experience slower loading times on certain pages. Our team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes or as events warrant.
The issue has been identified and we're currently mitigation impact for our customers
The loading issues have now been mitigated and our team will actively monitor performance for the time being.
This incident has been resolved.
We are currently investigating reports of degraded performance on some portals, particularly some pages in settings. We will update in 30 min or as events warrant.
We are continuing to investigate the issue. We see degraded performance on most portals, particularly on pages such as Schedule, Reports, Payroll. We weill update within an hour or as events warrant.
We've identified the issue and we've implemented a fix for it. We're seeing improvements in the Schedule, People and reports pages. We're monitoring and we'll update within the next 30 minutes or as events warrant.
Performance has improved in the pages affected: Schedule, Reports, People. We'll continue to monitor. We'll update within the next hour.
We are continuing to monitor for any further issues.
The incident has been resolved.
A number of our users currently experience intermittent loading issues. Our team is investigating the issue and we will provide an update within 30 minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption accessing portals via web browser. Our team is working to identify the root cause and we will send an additional update in 30 minutes or as events warrant.
The issue has been identified and a fix is being implemented.
The issue affecting web access has been resolved. We apologize for any inconvenience.
9:45 AM CEST: We began investigating reports of slower loading times on certain Planday pages for some accounts. 10:00 AM CEST: A fix was introduced, and our team immediately began monitoring the situation closely. 10:22 AM CEST: We observed continuous improved performance of the affected modules. We'll continue to monitor closely to ensure full stability.
Some customers may currently be experiencing degraded performance on some parts of the product. The team is currently investigating the issue. We will send an additional update in 30 minutes or as events warrant.
We are continuing to investigate this issue.
We are continuing to investigate this issue and will provide an update as soon as more information becomes available.
We are continuing our investigation into the performance issues and will provide an update as soon as further information becomes available. We have identified and added web as an affected component.
We continue to investigate the degarded peformance affecting multiple parts of the product. We'll provide our next update by 4:00 PM CEST or as events warrant
Our team remain fully engaged in diagnosing and mitigating the performance problems. We'll provide our next update by 5:00 PM CEST or as events warrant.
Our monitoring shows that performance has stabilised and all systems are operational. This incident will remain open and we will continue monitoring over the weekend. Next update will be Monday, July 7, at 10 AM CEST or as events warrant.
We're currently seeing degraded performance on parts of the product. Our team is actively working to mitigate these issues and restore full functionality as quickly as possible. We'll provide our next update by 11:00 AM CEST or as events warrant.
We're continuing to observe degraded performance across parts of the product. We'll provide our next update by 13:00 AM CEST or as events warrant.
A fix has been implemented and we are monitoring the results.
Recent updates have led to better service performance, and we're seeing positive indicators. Despite this progress, we're aware that some issues persist, and our efforts are fully focused on complete service restoration. We'll provide our next update by 4:00 PM CEST or as events warrant.
Following our recent efforts, we are observing continued improvements in service performance. We know some of you are still experiencing issues, and we want to reassure you that our teams are fully committed until service is completely restored for everyone. We'll provide our next update by 6:00 PM CEST or as events warrant.
We’re continuing to see improvements in performance and have made minor adjustments to our mitigation. Our teams remain focused on restoring full service for all users. Our next update will be posted by Tuesday, July 8 at 10:00 AM CEST, or as events warrant.
We're continuing to see significant improvements in overall performance, and we've made further adjustments to our mitigation efforts. While we're making strong progress, we're aware that some users are still experiencing performance instabilities, particularly within the payroll, dashboard and parts of the mobile apps. Our teams remain fully focused on resolving these specific issues and restoring complete and stable service for all users. We'll provide our next update by 12:00 PM CEST or as events warrant.
We are currently seeing increased degraded performance across some of our services. Our team is aware of this and is actively working to resolve these issues. We'll provide our next update by 12:15 PM CEST or as events warrant.
Our teams have implemented a fix, and we are now seeing stable conditions across our services. This solution is expected to provide long-term stability against overall performance challenges We're actively monitoring the performance and update you as events warrant.
This incident has been resolved, and all services are fully operational. Thank you for your patience.