38 Polly incidents · February 2019 — official updates, affected components, duration and resolution details.
Polly MS Teams app is experiencing a loading issue on the personal tab for specific MS Teams desktop clients.
We are still investigating the issue.
Polly MS Teams app is back to normal
We are currently experiencing partial service degradation due to an ongoing AWS outage affecting some of our services. Our engineering team is actively monitoring the situation and working to mitigate any impact. We’ll continue to provide updates on this page as more information becomes available.
Based on the latest update from AWS, the underlying issue has been resolved. AWS is now in the process of monitoring and verifying full recovery across their affected services. All Polly services are now fully operational. Our engineering team is closely monitoring the health of the system to ensure continued stability and performance.
AWS has continued to report steady recovery across all affected services. Our monitoring confirms that Polly services are operational. We’ll continue to monitor AWS’s final recovery steps and will mark this incident as resolved once AWS confirms full restoration across their infrastructure.
We’re closely observing system performance. AWS has continued to report steady recovery across all affected services.
AWS is again experiencing a recurrence of service issues, which may cause partial degradation for Polly services. Our engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available.
AWS services have returned to normal operations, and all Polly services remain fully operational. Our engineering team continues to monitor system health closely to ensure ongoing stability.
We’re currently experiencing an issue where Polly features are unavailable due to an ongoing Slack outage. Since Polly relies on Slack to function, this outage is impacting our ability to process pollys and responses. We’re closely monitoring the situation and will update you as soon as Slack resolves the issue. In the meantime, you can check Slack’s status page (https://slack-status.com) for real-time updates.
We are actively monitoring the situation and will provide further updates as needed.
We are still monitoring the situation and will provide further updates as needed.
Issue is resolved, Polly Slack app is back to normal
We are investigating the issue
We are continuing to investigate this issue.
Issue is resolved, Polly slack app is back to normal
Slack web voting and QnA are not accessible.
This issue has been resolved. DNS propagation took little longer to effect.
Starting at 12:20pm PDT Polly for Slack services began to experience an outage. We are currently investigating.
Services began to restore at 12:30pm PDT and were completely recovered by 12:48. We identified the issue during an infrastructure update. During this time any interaction from within Slack would not have been registered (sending or responding to pollys). Web app interactions were not impacted at all. Any scheduled pollys during this period were delayed but are now being sent.
Polly for Slack was unavailable from 5:00pm till 5:56pm on Thursday April 11, 2024 due to an expired certificate. This was resolved by renewing the certificate. This blocked access to the web app, authoring and responding to pollys.
The Polly Slack web app and Polly Slack app are having an outage, investigation is in progress.
Investigating the issue
Issue resolved, Polly Slack is back to normal
Some Polly for Slack users are experiencing intermittent access to the Slack web app. We are currently investigating this issue.
We are continuing to investigate this issue.
Slack Polly is back to normal. Issue was resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue was identified and we are monitoring services.
Issue resolved. Slack services are back to normal.
Pollly on Microsoft Teams web voting is currently experiencing a problem loading the page. After users are being asked to login, they are seeing a 'loading...' message that does not bring up the survey or poll. We are investing the cause of this issue and working to resolve it as soon as possible. We will provide updates as soon as we have them.
This incident has been resolved.
We are currently experiencing an operational issue where some responses for some customers are not showing up in Polly for Slack. We are investigating the issue and will update as soon as we have more information.
We are continuing to investigate the issue. We have also started a process to recover results to correctly populate the web app dashboard.
On September 27, 2023 at 12:03am PST a bug was introduced during a code deployment that impacted responses to surveys. The result of this bug is missing reported responses in the web app dashboard. A rollback of the deployment was completed a 2:00am PST.
Responses for surveys in the web app dashboard are fully recovered. Polls were not impacted by this bug.
This incident has been resolved.
Slack is currently having some issues with messaging, workflows, and general connection issues. This will impact Polly for Slack. You can view Slack's service status page here: https://status.slack.com/
We are monitoring Slack for updates.
Currently known impacted areas for Polly for Slack users: any area where Polly uses Slack authentication (ie: Logging into the web application, or using a web link for pollys) having channels and channel members be up to date updating the response count for pollys
Slack resolved their issues around 11:32am PDT, and Polly operations also resolved.
Between 1:08pm-1:23pm PDT, and between 1:34pm-1:51pm customers experience issue sending, receiving, and responding to Pollys for both Slack and Zoom. We are investigating the cause of the issue.
The cause appears to be in one our dependent services that was performing an update. This is causing intermittent issues in sending, receiving, and responding to pollys.
Our dependent services have completed updating and Polly services is operating normally now. If you encountered an issue sending or responding to a polly, please retry that action.
Between Thursday April 13 at 11:47 PM PDT and April 14 at 12:40 PM PDT, some Polly Slack customers experienced multiple result updates on their polls. In the case where the poll was in a channel users would see multiple messages stack up. In the case where the poll was sent via a direct message, users would see their message deleted and re-appear multiple times. This issue has been fixed, and the service is now operating normally.
Teams Polly app is experiencing Degradation, which might impact Polly delivery to some users
Servers are under load, balancing the load and monitoring
Issue resolved
We investigated an issue with some polly responses not being correctly recorded between 12:15 and 13:31 PM PDT. This affected a minority of our users and services were restored to normal operations. Responses were restored to the service after the incident was resolved.
Between 2:05pm and 2:30pm PDT some users experienced problems sending pollys. This issue is now resolved. If you tried sending a polly during this time and it didn't send, please re-send your polly.
Between 10:42am and 11:08am PDT sending or responding to pollys through Slack were delayed. The incident is now resolved. No user action is needed to resend or re-respond.
From 4:44pm PDT to 5:09 PDT some Polly responses were not persisted when voting was attempted through Polly for Slack. Voting on polls for open-ended, rank order, and point-allocation were not affected in Polly for Slack. Voting through web links were not impacted at all. The issue has been resolved and the system is operating normally. Please recast your response if you were unable to respond during this time period.