Historial de interrupciones de Practice Better

1. March 12, 2026 at 6:06 PM UTCinvestigating

   Algunos resúmenes de Auxiliar de Charting AI pueden experimentar retrasos en el procesamiento.

2. March 12, 2026 at 9:27 PM UTCresolved

   Los tiempos de procesamiento para el Asistente de Charting AI han vuelto a la normalidad. Todos los resúmenes deben generar sin demora. Gracias por su paciencia y comprensión mientras trabajamos a través de este tema.

Traducido automáticamente desde la actualización oficial del incidente.

1. March 3, 2026 at 10:04 PM UTCinvestigating

   Algunos resúmenes de Auxiliar de Charting AI pueden experimentar retrasos en el procesamiento.

2. March 4, 2026 at 2:54 AM UTCresolved

   Los tiempos de procesamiento para el Asistente de Charting AI han vuelto a la normalidad. Todos los resúmenes deben generar sin demora. Gracias por su paciencia y comprensión mientras trabajamos a través de este tema.

Traducido automáticamente desde la actualización oficial del incidente.

1. February 24, 2026 at 6:51 PM UTCidentified

   Actualmente estamos experimentando un problema en la sección Documentos del portal. Esperamos que se resuelva en los próximos 30 minutos.

2. February 24, 2026 at 8:04 PM UTCresolved

   Este incidente ha sido resuelto. Se puede requerir una recarga del portal.

Traducido automáticamente desde la actualización oficial del incidente.

1. February 11, 2026 at 9:40 PM UTCinvestigating

   Actualmente estamos investigando un problema que afecta a los pagos de PB donde algunos clientes pueden ser incapaces de ver su balance y información de pago. El procesamiento de pagos no se ve afectado; todos los pagos siguen funcionando normalmente. Vamos a proporcionar actualizaciones ya que tenemos más información.

2. February 12, 2026 at 6:25 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. December 3, 2025 at 4:33 PM UTCmonitoring

   Natural Dispensary está experimentando un outage parcial incluyendo búsquedas de productos. Estamos monitoreando y proporcionaremos una actualización cuando esté disponible.

2. December 4, 2025 at 10:56 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. November 24, 2025 at 2:39 PM UTCidentified

   Natural Dispensary is currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. November 24, 2025 at 9:37 PM UTCresolved

   The Natural Dispensary integration is operational and the issue is now fully resolved. Thank you for your patience.

1. November 18, 2025 at 4:04 PM UTCmonitoring

   Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. November 18, 2025 at 6:06 PM UTCresolved

   This incident has been resolved.

1. November 18, 2025 at 1:16 PM UTCinvestigating

   Fullscript and Evexia services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. November 18, 2025 at 1:57 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. November 18, 2025 at 3:48 PM UTCresolved

   This incident has been resolved.

1. October 20, 2025 at 3:14 PM UTCidentified

   We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.

2. October 20, 2025 at 7:35 PM UTCmonitoring

   Service Restored - Monitoring Performance

3. October 21, 2025 at 2:04 AM UTCresolved

   This incident has been resolved.

1. October 1, 2025 at 3:10 PM UTCinvestigating

   We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.

2. October 7, 2025 at 2:55 PM UTCresolved

   This incident has been resolved.

1. September 23, 2025 at 7:42 PM UTCinvestigating

   The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.

2. September 24, 2025 at 1:34 PM UTCresolved

   This incident has been resolved.

1. September 12, 2025 at 12:53 PM UTCmonitoring

   We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.

2. September 12, 2025 at 2:48 PM UTCresolved

   This incident has been resolved.

1. May 13, 2025 at 8:35 PM UTCmonitoring

   Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. May 14, 2025 at 12:48 AM UTCresolved

   This incident has been resolved.

1. May 9, 2025 at 6:58 PM UTCidentified

   Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.

2. May 10, 2025 at 7:22 PM UTCresolved

   iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.

1. April 18, 2025 at 8:09 PM UTCmonitoring

   Fullscript services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. April 18, 2025 at 8:43 PM UTCresolved

   This incident has been resolved.

1. April 16, 2025 at 6:56 PM UTCmonitoring

   Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.

2. April 16, 2025 at 9:06 PM UTCresolved

   The issue with our Zoom integration has been resolved. Thank you for your patience!

1. February 18, 2025 at 6:24 PM UTCmonitoring

   As a result of maintenance being performed by Natural Dispensary, the integration is currently down.

2. February 18, 2025 at 10:01 PM UTCresolved

   This incident has been resolved.

1. January 31, 2025 at 2:35 PM UTCinvestigating

   We are currently experiencing trouble with our Claim.MD integration. We are investigating and will provide an update when it is available.

2. January 31, 2025 at 4:06 PM UTCmonitoring

   A fix has been implemented and we are monitoring results.

3. January 31, 2025 at 4:39 PM UTCresolved

   The issue with our Claim.MD integration has been resolved. Thank you for your patience!

1. January 18, 2025 at 1:58 AM UTCidentified

   Fullscript services are currently experiencing an outage. We are investigating and will provide an update when it is available.

2. January 18, 2025 at 2:16 AM UTCresolved

   This incident has been resolved.

1. January 10, 2025 at 4:59 PM UTCinvestigating

   We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.

2. January 10, 2025 at 6:20 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. January 10, 2025 at 10:10 PM UTCresolved

   This issue is now resolved.