Historial de interrupciones de Project44

1. September 1, 2026 at 4:53 PM UTCinvestigating

   Querido valioso cliente, Actualmente estamos experimentando un problema con todos los servicios de LTL en NA Production, lo que resulta en solicitudes fallando para múltiples clientes. Esto ha sido clasificado como un incidente. Actualmente está en marcha un retroceso para resolver el problema, y nuestro equipo de ingeniería está tratando esto como una prioridad. Seguiremos proporcionando actualizaciones aquí cuando estén disponibles. Regards,

2. September 1, 2026 at 5:03 PM UTCmonitoring

   Querido valioso cliente, Se ha aplicado una solución y estamos monitoreando los resultados. Hemos implementado un retroceso para el problema de servicio All the LTL en NA Production y estamos monitoreando de cerca el sistema para confirmar que las solicitudes se procesan normalmente para todos los clientes. Proporcionaremos otra actualización una vez que podamos confirmar la resolución completa. Regards, Atención al cliente

3. September 1, 2026 at 5:23 PM UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

4. September 1, 2026 at 6:20 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 1, 2026 at 4:45 PM UTCinvestigating

   Querido valioso cliente, Actualmente estamos experimentando un problema con la plataforma de movimiento donde los usuarios del transportista no tienen visibilidad compartida en los envíos que se han compartido con el arrendatario del transportista para fines de visibilidad. Nuestro equipo de ingeniería está investigando este tema como una prioridad, y proporcionaremos actualizaciones aquí cuando estén disponibles. Regards, Atención al cliente

2. September 1, 2026 at 5:21 PM UTCinvestigating

   Estimado cliente valioso, Nuestro equipo de ingeniería ha identificado el tema y está trabajando activamente en una solución. Seguiremos proporcionando actualizaciones aquí a medida que se hagan nuevos progresos. Regards, Atención al cliente

3. September 1, 2026 at 5:21 PM UTCidentified

   Querido valioso cliente, Nuestro equipo de ingeniería ha identificado el tema y está trabajando activamente en una solución. Seguiremos proporcionando actualizaciones aquí a medida que se hagan nuevos progresos. Regards, Atención al cliente

4. September 1, 2026 at 6:27 PM UTCmonitoring

   Estimado cliente valioso, Nuestro equipo de ingeniería ha implementado una solución y ahora está reprocesando los envíos que requieren reprocesamiento para la visibilidad compartida. Actualizaremos aquí una vez que esto haya sido resuelto. Regards, Atención al cliente

5. September 1, 2026 at 9:51 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 26, 2026 at 11:41 AM UTCinvestigating

   Querido valioso cliente, Actualmente estamos experimentando una perturbación que afecta al sistema Container Track & Trace (CTT), que puede afectar a los clientes utilizando servicios CTT. Sinceramente nos disculpamos por cualquier inconveniente que esto pueda causar. Nuestro equipo de ingeniería está investigando activamente el tema y trabajando para resolverlo lo antes posible. Como organización, seguimos comprometidos a ofrecer servicios fiables y de alta disponibilidad a nuestros clientes. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nosotros en [email protected]. Gracias por su confianza continua. Lo mejor, Atención al cliente

2. August 26, 2026 at 4:59 PM UTCmonitoring

   Querido valioso cliente, Nuestro equipo de ingeniería ha identificado la causa de la perturbación que afecta al sistema Container Track " Trace (CTT), y se ha implementado una resolución. Estamos monitoreando estrechamente el sistema para asegurar que los servicios sigan funcionando según lo previsto. Apreciamos sinceramente su paciencia y comprensión mientras trabajamos para restaurar el servicio normal. Seguiremos manteniéndolo informado y proporcionando actualizaciones a medida que se disponga de más información. Como organización, seguimos comprometidos a ofrecer servicios fiables y de alta disponibilidad a nuestros clientes. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nosotros en [email protected]. Lo mejor, Atención al cliente

3. August 27, 2026 at 9:25 AM UTCresolved

   Querido valioso cliente, Se ha resuelto la perturbación que afecta al sistema Container Track & Trace (CTT). Nuestro equipo de ingeniería ha confirmado que los servicios afectados han regresado a la normalidad, y hemos comprobado que el sistema Container Track " Trace (CTT) funciona como se espera. Sinceramente nos disculpamos por cualquier inconveniente que este asunto pueda haber causado y apreciamos mucho su paciencia y comprensión mientras trabajamos para resolverlo. Como organización, seguimos comprometidos a ofrecer servicios fiables y de alta disponibilidad a nuestros clientes. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nosotros en [email protected]. Gracias por su confianza continua. Lo mejor, Atención al cliente

Traducido automáticamente desde la actualización oficial del incidente.

1. July 27, 2026 at 11:51 AM UTCinvestigating

   Querido valioso cliente, Actualmente estamos experimentando un retraso en el procesamiento de los datos del envío de los océanos. Como resultado, las actualizaciones de envío en Movimiento pueden retrasarse. Durante este tiempo, los últimos datos de envío seguirán estando disponibles en el TC; sin embargo, las actualizaciones de envío mostradas en el Movimiento pueden retrasarse. Nuestro equipo de ingeniería está investigando activamente el tema y trabajando para restaurar el servicio normal. Como organización, seguimos comprometidos a ofrecer servicios fiables y de alta disponibilidad a nuestros clientes. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nosotros en [email protected]. Gracias por su paciencia y continua confianza. Regards, Atención al cliente

2. July 27, 2026 at 5:29 PM UTCmonitoring

   Querido valioso cliente, Nuestro equipo de ingeniería ha identificado la causa de la demora que afecta a los datos del envío de los océanos y se ha aplicado una resolución. Estamos monitoreando estrechamente el sistema para asegurar que los servicios sigan funcionando según lo previsto. Apreciamos sinceramente su paciencia y comprensión mientras trabajamos para resolver este problema. Seguiremos manteniéndolo informado y proporcionando actualizaciones a medida que se disponga de más información. Como organización, seguimos comprometidos a ofrecer servicios fiables y de alta disponibilidad a nuestros clientes. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nosotros en [email protected]. Lo mejor, Atención al cliente

3. July 28, 2026 at 10:06 AM UTCresolved

   Querido valioso cliente, Se ha resuelto la cuestión que ocasiona demoras en la tramitación de los datos sobre los envíos marítimos. Nuestro equipo de ingeniería ha confirmado que el procesamiento ha regresado a la normalidad, y las actualizaciones de envío están fluyendo como se espera en el Movimiento y el TC. Hemos comprobado que los servicios afectados funcionan normalmente. Sinceramente nos disculpamos por cualquier inconveniente que este tema pueda haber causado y apreciado su paciencia y comprensión mientras trabajamos para resolverlo. Como organización, seguimos comprometidos a ofrecer servicios fiables y de alta disponibilidad a nuestros clientes. Si tiene alguna pregunta o necesita más asistencia, no dude en ponerse en contacto con nosotros en [email protected]. Gracias por su confianza continua. Lo mejor, Atención al cliente

Traducido automáticamente desde la actualización oficial del incidente.

1. July 8, 2026 at 6:12 PM UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. July 8, 2026 at 8:01 PM UTCidentified

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. July 9, 2026 at 3:22 PM UTCresolved

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

1. June 30, 2026 at 7:53 PM UTCinvestigating

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. July 1, 2026 at 12:28 PM UTCmonitoring

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. July 2, 2026 at 3:51 AM UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

1. June 25, 2026 at 5:19 PM UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. June 25, 2026 at 5:20 PM UTCinvestigating

   We are continuing to investigate this issue.

3. June 25, 2026 at 5:45 PM UTCresolved

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. June 17, 2026 at 7:52 PM UTCidentified

   Querido valioso cliente, Tras la reciente migración efectuada por FedEx a la entrega de eventos basados en webhook, el proyecto44 ha identificado varias cuestiones que afectan a un subconjunto de envíos de Last Mile. Estamos compartiendo proactivamente esto para asegurar la plena visibilidad en lo que estamos rastreando y dónde están las cosas. Acción requerida No se requiere ninguna acción de los clientes en este momento. Problemas conocidos... • Eventos de seguimiento perdidos — Algunos envíos no reciben eventos después de ser suscritos al webhook, lo que hace que aparezcan atrapados en un estado programado o en tránsito. • Localización de eventos perdidos y/o Offset UTC En relación con algunos envíos, se están recibiendo eventos sin datos de ubicación ni de compensación UTC. Esto se ve más comúnmente en el evento Entregado y puede impactar la precisión de los tiempos de entrega y los informes o flujos de trabajo que dependen de esta información. • Corrección de Mapping de Estado - El webhook está introduciendo nuevos códigos de excepción que todavía no se mapean en nuestro sistema, causando algunas excepciones de envío a la superficie como estándar En eventos de tránsito en lugar de ser marcado correctamente. • Actualización de EDD después de la entrega del estado En un pequeño número de casos, las fechas de entrega estimadas (EDD) se actualizan después de que ya se haya recibido un evento entregado. project44 trabaja activamente con el apoyo técnico de FedEx y nuestro equipo de ingeniería interna para investigar y resolver cada uno de estos artículos. Proporcionaremos actualizaciones ya que hay avances significativos que compartir. Apreciamos su comprensión y paciencia durante este período. En el proyecto44, seguimos comprometidos a ofrecer servicios fiables y de alta disponibilidad a nuestros clientes. Si tiene alguna pregunta o inquietud, por favor no dude en contactar con nosotros en [email protected] Saludos, Equipo de Atención al Cliente proyecto44

2. July 23, 2026 at 12:26 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 18, 2026 at 9:32 AM UTCinvestigating

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. May 18, 2026 at 5:00 PM UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. May 19, 2026 at 4:47 AM UTCidentified

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. May 19, 2026 at 11:23 AM UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. May 8, 2026 at 10:55 AM UTCidentified

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. May 8, 2026 at 12:14 PM UTCresolved

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. May 8, 2026 at 8:43 AM UTCinvestigating

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. May 8, 2026 at 9:16 AM UTCmonitoring

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. May 8, 2026 at 9:42 AM UTCresolved

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

1. May 5, 2026 at 5:06 PM UTCidentified

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. May 6, 2026 at 7:15 AM UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. May 6, 2026 at 1:40 PM UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

4. May 6, 2026 at 10:25 PM UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

5. May 7, 2026 at 7:32 AM UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

6. May 7, 2026 at 5:49 PM UTCidentified

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

7. May 8, 2026 at 6:30 AM UTCidentified

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. May 8, 2026 at 3:51 PM UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

1. May 4, 2026 at 3:26 PM UTCidentified

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. May 4, 2026 at 8:06 PM UTCresolved

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

1. April 30, 2026 at 10:00 PM UTCinvestigating

   Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

2. April 30, 2026 at 10:59 PM UTCmonitoring

   Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. May 1, 2026 at 12:32 AM UTCresolved

   Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards,
Customer Support

1. April 29, 2026 at 3:48 PM UTCidentified

   Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. April 29, 2026 at 4:20 PM UTCresolved

   Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

1. April 29, 2026 at 9:46 AM UTCinvestigating

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. April 29, 2026 at 1:38 PM UTCmonitoring

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. April 29, 2026 at 8:26 PM UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. April 30, 2026 at 4:53 AM UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. April 30, 2026 at 8:11 AM UTCmonitoring

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. April 30, 2026 at 2:15 PM UTCmonitoring

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. April 30, 2026 at 8:09 PM UTCresolved

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

1. April 16, 2026 at 8:01 PM UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

2. April 16, 2026 at 9:46 PM UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. April 16, 2026 at 11:27 PM UTCresolved

   Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. April 6, 2026 at 6:36 PM UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. April 6, 2026 at 8:45 PM UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. April 7, 2026 at 10:29 AM UTCresolved

   Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. April 2, 2026 at 8:30 PM UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. April 2, 2026 at 9:27 PM UTCinvestigating

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. April 2, 2026 at 9:28 PM UTCresolved

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. April 2, 2026 at 6:58 PM UTCinvestigating

   Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. April 2, 2026 at 7:39 PM UTCresolved

   Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.