56 Realvnc incidents · June 2020 — official updates, affected components, duration and resolution details.
Los clientes pueden experimentar problemas haciendo conexiones en la nube. Estamos trabajando en este tema. Nos disculpamos por cualquier inconveniente causado.
Se ha aplicado una solución y estamos monitoreando los resultados.
Traducido automáticamente desde la actualización oficial del incidente.
Somos conscientes de un problema con conectividad en la nube que afecta a un pequeño número de clientes. Actualmente estamos investigando la causa de este problema.
Se ha determinado la cuestión y se está aplicando una solución.
Hemos identificado un problema que está causando que algunos usuarios vean el estado y el uso incorrectos, Estamos en el proceso de implementar una solución para esto
Se ha aplicado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
The cause of the issue has been identified and we are currently rolling out a fix.
This incident has been resolved.
Somos conscientes de un problema con la conectividad en la nube y el portal de gestión y estamos investigando
Seguimos investigando esta cuestión.
The cause of the issue has now been identified and we are currently rolling out a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Traducido automáticamente desde la actualización oficial del incidente.
Somos conscientes de un problema con conectividad en la nube que afecta a un pequeño número de clientes. Se ha determinado la cuestión y se está aplicando una solución.
Se ha aplicado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.
We are continuing to investigate this issue.
Cloudflare have identified the issue and are fixing the affected components.
Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.
This incident has been resolved.
We have identified the issue and are working on a fix
A fix has been deployed and services are normalising
We are monitoring the impacted services
The impacted services are fully operational.
The RealVNC Connect portal website is currently unavailable. We are investigating the issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.
The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.
We are restoring data for the teams affected by this issue.
We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.
This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.
Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.
A fix has been implemented and we're monitoring the results
This incident has been resolved.
A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.
The issue has been identified and a fix is being implemented
A fix has been applied to the affected customers and we are continuing to monitor the results.
This incident has been resolved.
Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.
The issue has been identified and a fix deployed. Services are returning to normal operations.
Services are back to normal operations. We are monitoring the status.
The incident has been resolved. Apologies for any inconvenience caused.
We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.
The issue has been identified and we are working on a fix
A fix has been identified and a fix has been implemented. We are continuing to monitor.
This incident has been resolved. We apologise for any inconvenience caused.
We are currently investigating the issue.
The issue has been identified and a fix has been deployed. Please try signing in again.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring.
We are continuing to investigate the cause of this SSO issue which is affecting some customers.
The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.
The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.
Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue
We are continuing to work on a fix for this issue.
We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.
The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.
The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.
The issue with presence is resolved.
We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers are currently not receiving new purchase emails. We are investigating the issue
We have identified the issue and are working on a fix.
We are continuing to work on a fix for this issue.
We are currently deploying a fix for this issue.
A fix has been deployed and we are monitoring
The issue has been resolved