Historial de interrupciones de Redtail

1. July 15, 2026 at 3:06 PM UTCinvestigating

   Actualmente estamos investigando problemas intermitentes que afectan a Redtail CRM que pueden afectar la entrada y el acceso del usuario. Nuestros equipos están trabajando activamente para identificar la causa y restaurar el servicio normal lo antes posible. Proporcionaremos actualizaciones adicionales a medida que se disponga de más información. Apreciamos su paciencia y comprensión.

2. July 15, 2026 at 3:18 PM UTCmonitoring

   La cuestión que afecta a la Redtail CRM ha sido mitigada y se ha restablecido el servicio. Nuestros equipos siguen supervisando el desempeño del sistema para garantizar la estabilidad. Proporcionaremos actualizaciones adicionales si se identifican otras cuestiones.

3. July 15, 2026 at 4:08 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 1, 2026 at 4:16 PM UTCinvestigating

   Actualmente estamos investigando un problema que afecta a la integración entre Black Diamond y Redtail CRM. Como resultado, los datos de la cuenta de Black Diamond pueden no actualizarse según lo previsto, lo que hace que los saldos de las cuentas y la información conexa en Redtail CRM aparezcan obsoletos o incompletos. Este problema puede afectar a múltiples empresas que utilizan el pienso de la cuenta Black Diamond, incluyendo Black Diamond y Triad Advisors. Los usuarios pueden experimentar actualizaciones de cuentas retrasadas, lo que podría afectar los saldos de cuentas, la presentación de informes y los flujos de trabajo conexos dentro de Redtail CRM. Nuestros equipos están trabajando activamente para restaurar el procesamiento normal y validar la sincronización de datos. Proporcionaremos actualizaciones adicionales a medida que se disponga de más información. Nos disculpamos por la molestia y apreciamos su paciencia mientras trabajamos para resolver el problema.

2. July 1, 2026 at 4:47 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. July 1, 2026 at 6:34 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 30, 2026 at 8:23 PM UTCinvestigating

   Actualmente estamos investigando un problema que afecta a los servicios de correo electrónico anfitriones de Redtail que está causando que se aplacen mensajes de correo electrónico inbound. Como resultado, algunos correos electrónicos entrantes pueden retrasarse al llegar a los buzones de correo del usuario. También hemos identificado un problema que impacta el acceso Single Sign-On (SSO) a las cuentas de correo electrónico anfitrionas para algunos usuarios. Como solución de trabajo temporal, los usuarios afectados pueden tener acceso a su correo electrónico hospedado directamente mediante sesión con sus credenciales de correo electrónico en lugar de utilizar SSO. Nuestros equipos han identificado un problema de conectividad de red subyacente y están trabajando activamente con el proveedor de servicios para restaurar operaciones normales. Proporcionaremos actualizaciones adicionales a medida que se disponga de más información.

2. June 30, 2026 at 8:41 PM UTCmonitoring

   El problema que afecta a los servicios de Redtail Hosted Email ha sido mitigado, y se ha restaurado la entrega de correo electrónico. Algunos mensajes de correo electrónico que fueron aplazados durante el outage pueden continuar llegando con retrasos al enviar los sistemas de correo de retry delivery. Estamos monitoreando activamente el medio ambiente para asegurar que todos los mensajes solicitados se tramiten con éxito y los servicios permanecen estables. También continuamos investigando un problema que impacta el acceso Single Sign-On (SSO) a las cuentas de correo electrónico anfitrionas para algunos usuarios. Como solución de trabajo temporal, los usuarios afectados pueden acceder a su correo electrónico hospedado directamente utilizando sus credenciales de correo electrónico en lugar de SSO. Proporcionaremos actualizaciones adicionales, ya que el trabajo continúa restaurando totalmente todos los servicios afectados.

3. July 1, 2026 at 1:04 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 23, 2026 at 1:49 PM UTCinvestigating

   Actualmente estamos investigando una cuestión que afecta a la autenticación multifactorial (MFA) para algunos usuarios. Esto puede resultar en códigos de verificación retardados, capacidad limitada para actualizar la configuración del MFA o dificultad para iniciar sesión. Nuestros equipos están investigando y trabajando activamente para restaurar la funcionalidad normal lo antes posible. Proporcionaremos actualizaciones a medida que se disponga de más información. Gracias por su paciencia y comprensión.

2. June 23, 2026 at 2:27 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 2, 2026 at 4:18 PM UTCinvestigating

   La autenticación multifactorial (MFA) para Redtail CRM y correos electrónicos enviados desde Redtail CRM (incluidos los correos electrónicos de restablecimiento de contraseñas y notificaciones) están experimentando problemas intermitentes. Algunos clientes pueden tener dificultades para acceder a sus cuentas o recibir correos electrónicos generados por CRM. Estamos trabajando activamente para restaurar la plena funcionalidad y disculparnos por cualquier inconveniente. Gracias por su paciencia.

2. June 3, 2026 at 12:35 AM UTCidentified

   Hemos identificado que los retrasos o problemas con autenticación multifactorial (MFA) para Redtail CRM y correos electrónicos enviados desde Redtail CRM (incluyendo correos electrónicos de reajuste de contraseñas y notificaciones) están siendo filtrados o cuantificados por proveedores de seguridad de correo electrónico seleccionados. Mientras seguimos trabajando con nuestros proveedores para mejorar la entrega, algunos usuarios pueden experimentar retrasos intermitentes. Como solución de trabajo temporal, recomendamos contactar con su proveedor de correo electrónico (por ejemplo, Smarsh o Mimecast) para solicitar la inclusión en blanco de los siguientes dominios para ayudar a asegurar la entrega oportuna: - redtailemail.com - redtailtechnology.com Apreciamos su paciencia mientras seguimos monitoreando y trabajando hacia la plena resolución.

3. July 1, 2026 at 6:30 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 28, 2026 at 6:33 PM UTCresolved

   Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored.  Thank you for your patience.

1. May 6, 2026 at 3:44 PM UTCinvestigating

   We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.

2. May 6, 2026 at 4:41 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 6, 2026 at 7:43 PM UTCresolved

   This incident has been resolved.

1. May 5, 2026 at 12:33 PM UTCinvestigating

   Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.

2. May 11, 2026 at 12:52 PM UTCresolved

   This incident has been resolved.

1. March 25, 2026 at 5:39 PM UTCinvestigating

   We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.

2. March 25, 2026 at 7:43 PM UTCresolved

   The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.

1. March 10, 2026 at 11:48 PM UTCinvestigating

   We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

2. March 11, 2026 at 12:13 AM UTCresolved

   The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.

1. February 27, 2026 at 8:00 PM UTCinvestigating

   We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

2. February 27, 2026 at 8:14 PM UTCresolved

   The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

1. November 20, 2025 at 2:38 PM UTCinvestigating

   Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

2. November 20, 2025 at 3:49 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. November 20, 2025 at 5:59 PM UTCresolved

   This incident has been resolved.

1. October 20, 2025 at 3:07 PM UTCinvestigating

   We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

2. October 20, 2025 at 3:27 PM UTCinvestigating

   Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.

3. October 20, 2025 at 7:45 PM UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

4. October 20, 2025 at 8:24 PM UTCinvestigating

   Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.

5. October 21, 2025 at 12:15 PM UTCresolved

   This incident has been resolved.

1. September 9, 2025 at 2:19 PM UTCinvestigating

   Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.

2. September 9, 2025 at 2:55 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. September 9, 2025 at 3:46 PM UTCresolved

   The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.

1. September 2, 2025 at 6:19 PM UTCinvestigating

   We are aware that users are experiencing errors when logging into the CRM. Our team is actively investigating this issue.

2. September 2, 2025 at 9:30 PM UTCresolved

   This incident has been resolved.

1. September 2, 2025 at 3:43 PM UTCinvestigating

   Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

2. September 2, 2025 at 4:48 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.

3. September 2, 2025 at 6:37 PM UTCresolved

   This incident has been resolved.

1. July 29, 2025 at 2:26 PM UTCinvestigating

   We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

2. July 29, 2025 at 6:05 PM UTCresolved

   We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.

1. July 15, 2025 at 3:18 PM UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. July 15, 2025 at 4:15 PM UTCresolved

   This incident has been resolved.

1. July 15, 2025 at 2:16 PM UTCinvestigating

   Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.

2. July 15, 2025 at 3:01 PM UTCresolved

   This incident has been resolved.

1. July 9, 2025 at 2:27 PM UTCinvestigating

   We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.

2. July 9, 2025 at 3:34 PM UTCresolved

   Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.