52 Remind incidents · June 2021 — official updates, affected components, duration and resolution details.
We identified several outages across Virtual Phone for placing & receiving calls, as well as noticing several calls being dropped.
This incident has been resolved.
Estamos investigando informes de que algunos usuarios están experimentando retrasos con la lista y el procesamiento de datos. Vamos a proporcionar una actualización en breve.
Seguimos investigando esta cuestión.
Hemos identificado y aplicado una solución para la cuestión. Hemos confirmado que la cuestión se ha resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating an issue impacting SMS delivery and automated responses through the 81010 short code for some users.
We are continuing to investigate this issue.
We are continuing to investigate issues impacting the 81010 shortcode and are actively working on mitigation and workaround options.
We have identified the issue affecting SMS delivery and class joins through shortcode 81010 and are actively working on mitigations.
We are continuing to fix the identified issue.
This incident is resolved.
The Remind experiencing system issues at this time due to a mass AWS outage this morning. Our team is diligently working to solve the problem.
AWS is recovering. We will continue working on the remaining issues.
AWS has implemented a fix, and we're monitoring for full recovery.
We are continuing to monitor for any further issues.
Our team is working hard to create capacity for our critical services. While our web & mobile app experience may still be degraded, our text and voice services are operational.
We're continuing to see signs of recovery, but elevated error rates will likely continue. Our team is still hard at work on this issue!
Remind should how be error free but still potentially slow as we continue to rebalance capacity. We'll keep working to resolve the latency!
Remind should now be back to normal!
Our translations provider is currently experience issues that lead to errors when translating content for messages in Remind. We are waiting for updates from our translations provider and will post an update when we learn more.
It looks like translations are working correctly now. We will continue monitoring.
This incident has been resolved.
We are investigating an issue impacting the delivery of text message sent by verified Remind organizations. Messages sent by Remind app or email are still delivering properly. We will provide an update shortly. We apologize for the inconvenience caused!
This incident has been resolved.
We are investigating reports that some users are unable to make phone calls. We will provide an update shortly. We apologize for the inconvenience caused!
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Remind's providers have shared with us that they are experiencing delays in delivering text messages to some Remind participants, specifically for long codes with AT&T. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
Remind's providers have shared with us that they are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
Remind's providers are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
AT&T has informed Remind's providers that a solution has been implemented, and we are observing an improvement in traffic. We will continue to monitor the results.
Remind’s providers alerted us early this morning that they were experiencing issues delivering text messages to AT&T participants. Impacted messages were those sent between 3:44 AM and 5:04 AM Pacific Time on February 3, 2025. In the meantime, using Remind via email, our mobile app (rmd.me/a), or remind.com remains unaffected.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Starting this morning at 9:00am PST, some users saw a blank screen and the application was not usable after signing in. Users on mobile applications were not impacted. We identified the problem and rolled out an update. The site is now working properly.
Remind's providers alerted us of an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
This incident has been resolved.
Remind is experiencing failures in delivering text messages to some Remind participants. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected. Remind is continuing to monitor the situation. Text messages should continue to work for most customers.
This incident has been resolved.
Remind is investigating an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
Remind is continuing to monitor the situation. Text messages should continue to work for most customers. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing some inability to log in to our iOS App when using the latest version (v14.23). This only impacts users running this version. We've identified the cause of the login errors and are working to push the update to the App Store as quickly as possible.
Remind iOS (v14.23.1) has been released. If you experienced the inability to log in, please manually update your Remind app to this version for resolution. Thank you for being patient while we resolved these issues.
Our Tutoring customers may not have been able to log in to their distance learning sessions successfully. Our engineers identified the root cause and deployed a resolution on 11/04.
We are currently experiencing some iOS App crashes when launching the app. This will affect folks who have updated to our latest iOS App version from the App Store. We've identified the cause of these crashes and are working to push the update to the App Store as quickly as possible.
Remind iOS (v14.22.1) has been released. If you experienced the crash, please manually update your Remind app to this version. Thank you for your patience while we resolved these issues.
The Remind service is currently experiencing downtime. Our team is engaged and working toward resolution as quickly as possible. We will share updates as they are available here.
We are continuing to investigate this issue.
Our team has identified the issue and corrected it. We continue to investigate and monitor performance-related issues at this time.
This incident has been resolved.
Remind's providers alerted us they were experiencing delays in delivering text messages to some Remind participants. These messages should be delivered once our service provider is back up and running. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.
Remind's providers have resolved the delays in delivering text messages to Remind participants. Some messages sent between 5:02p - 6:47p Pacific were delayed in reaching their recipients. At this time, all messages have been successfully delivered.
We are currently experiencing slowness in loading newly added users to your People List. This will affect folks who have been added to your organization or classes today. Existing users within your People List will continue to be available. We'll continue to update this page as data updates are available.
Our engineers have identified the root cause of the People List not getting updated when new users are added. The team is working to resolve and release a fix for the delay. We'll continue to update this page as data updates are available.
Our engineers implemented the fix for the delay in new users being available to your People List. We're monitoring this to completion as we process the backlog of People List updates for your organizations. We'll update here once more when the backlog is clear. Thanks for your patience!
We have confirmed that the People List views and additions are back to normal operation. Thanks for your patience!