27 Roadmunk incidents · February 2021 — official updates, affected components, duration and resolution details.
Situación: Actualmente estamos investigando problemas. Impacto: Algunos usuarios pueden experimentar un rendimiento degradado.
Se ha aplicado una solución y estamos monitoreando los resultados
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando esta cuestión
El incidente se ha resuelto
Traducido automáticamente desde la actualización oficial del incidente.
Status: We are currently investigating issues. Impact: Some users may experience degraded performance.
The incident has been resolved
We are currently investigating this issue
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results
The incident has been resolved
We are currently investigating this issue
We have identified the root cause for a partial outage affecting some users due to DNS resolution issues. We have implemented a fix and expect a rolling recovery as DNS caches refresh.
The incident has been resolved
Our team is aware of an ongoing issue causing authentication attempts to fail. This is related to a widespread outage reported by our provider. We are in contact with their support team and are monitoring the situation.
We have investigated and we are continuing to experience widespread issues due to an ongoing AWS incident with the US-EAST-1 Region ( https://health.aws.amazon.com/health/status ) . We will continue to provide update as the situation evolves.
AWS appears to have fixed the issue, and our services have recovered. We are monitoring the situation closely.
While our cloud provider (AWS) continues to recover from an earlier outage, our own observability platforms confirm that all services have returned to a stable state. We will continue to actively monitor all systems to ensure ongoing performance and stability.
We are currently investigating this issue
The incident has been resolved
A fix has been implemented and we are monitoring the results
The issue has been identified and a fix is being implemented
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Our previous fix did not apply for all customers, we are still investigating the issue for the remaining customers impacted.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are continuing to investigate this issue.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating delays with authentication.
A fix has been implemented and we are monitoring the results.
We are currently investigating issues where users are experiencing slow response times and loading times for roadmapping and authentication.
We are continuing to investigate this issue.
Performance has been restored
Some accounts experienced an issue where users hit an error while logging in stating "Cannot POST /auth/saml/callback" after authenticating through their company SSO portal.
We are currently investigating this issue.
The issue has been identified and our team has applied a solution which should be rolling out to all deployments now. We're continuing to explore this issue and will mark it as resolved once we have completed our investigation.
A fix has been implemented and we are monitoring the results.
We're continuing to investigate this issue. We'll continue to keep you updated as our team works to identify and resolve this roadblock.
We are continuing to investigate this issue.
This incident has been resolved.
This incident has been resolved.
We have resolved the issues related to authentication and SSO.
We are continuing to investigate this issue.
We are currently investigating this issue.
We are currently in the process of investigating a site access issue which is blocking users on most deployments across Roadmunk. Our team will be updating users via the Status page with more details shortly as our engineering team continues their investigation.
Thank you for your patience and apologies for any inconvenience! Our team has confirmed that all deployments are once again accessible and that this issue has been resolved. If you are still running into any issues, please don't hesitate to reach out to [email protected] and we will be happy to assist. Hope you have a wonderful weekend and happy roadmapping!
A fix has been rolled out and is propagating across deployments - we will update to resolved once all deployments have resumed expected behaviour.
Thank you for your patience! Our team has resolved this issue and are currently monitoring to ensure that there are no residual effects or impact. If you are still seeing errors when trying to access Roadmunk following this fix, please try refreshing the page - any ongoing issues can be reported to our team via [email protected]. Our apologies again for any inconvenience this may have caused and we're happy to have things back up and running for you. Hope you have a wonderful day and happy roadmapping!
Our team is still in the process of resolving this issue and are anticipating restored service soon. We'll keep you posted with any further updates as they're brought to our team. Thank you for your continued patience and our apologies once again for this inconvenience.
We are currently in the process resolving an issue which has caused 504 errors to appear for users attempting to access the application. The root cause has been located and we will keep you posted with updates as our team continues their work to restore access. Our most sincere apologies for this roadblock and we hope to be back up shortly.
Hi there, Good news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience. Happy roadmapping, Roadmunk Support
Hi there, We've identified an issue and are currently looking further into a solution. Our sincere apologies about this. We will update you once a fix is identified. Appreciate your patience! Roadmunk Support
Hi there, Good news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience. Happy roadmapping, Roadmunk Support
Hi there, Things aren't working quite as expected! We're experiencing an elevated level of errors and are currently looking into the issue. Thanks for your patience, we will certainly keep you posted! Roadmunk Support
Hi there, We've identified an issue and are currently looking further into a solution. Our sincere apologies about this. We will update you once a fix is identified. Appreciate your patience! Roadmunk Support
Hi there, Good news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience. Happy roadmapping, Roadmunk Support
Good news! We were able to make the necessary changes to restore expected functionality within the Roadmunk application. Everything is operating as normal. Thank you so much for your patience. Happy roadmapping, Roadmunk Support
We are continuing to work on a fix for this issue.
Hi there, We've identified an issue and are currently looking further into a solution. Our sincere apologies about this. We will update you once a fix is identified. Appreciate your patience! Roadmunk Support