50 Rydoo incidents · December 2022 — official updates, affected components, duration and resolution details.
We're investigating reports of the web app getting stuck on loading. Our team is looking into it now. We'll share an update as soon as we know more.
This incident has been resolved
We are currently experiencing performance issues with some multi-action items. Any multi-actions on expenses are scheduled, but they might take longer to execute than normal Our team is actively working on a solution, and we will provide updates as soon as we have more information.
This incident has been resolved.
We are currently experiencing performance issues with some multi-action items. Any multi-actions on expenses are scheduled, but they might take longer to execute than normal Our team is actively working on a solution, and we will provide updates as soon as we have more information.
This incident has been resolved.
Recently, some customers have been experiencing issues when reporting expenses. We are investigating the problem.
Several multi-action operations on expenses got delayed, but have now been completed. We will continue monitoring.
This incident has been resolved.
Some users are currently experiencing issues loading the expense overview and details on the web app. The mobile app works fine. A temporary workaround if your expenses are not loading on the web app: - Use an incognito/private window. - Use the mobile app. (This does not solve some projects/custom fields that might not be loading on the expense details in web.) Our team is actively working on a full solution, and we will provide updates as soon as we have more information.
The issue has been fully resolved. No workarounds needed.
We are currently experiencing some performance issues on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.
We’ve increased our baseline server capacity to better accommodate the higher end-of-year traffic. This improvement will stabilise performance during sudden peak demands and request surges.
We are currently experiencing some performance issues on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.
This incident has been resolved.
We are currently experiencing accessibility issues with the Rydoo web and mobile applications. The outage originates from a Cloudflare service disruption, which is preventing users in certain regions from connecting to our platform. Our team is actively monitoring Cloudflare’s status and working to mitigate customer impact where possible. We will provide updates as soon as more information becomes available. Meanwhile updated info can be found here or on https://www.cloudflarestatus.com/ Thank you for your patience.
A fix has been implemented at Cloudflare and we are monitoring the results.
This incident has been resolved
We have identified degradation of expense submission in the Rydoo Web and Mobile application due to a third-party outage at Cloudflare. When uploading a new receipt, the amount, recipient and similar fields may not be extracted automatically. Instead, you may temporarily have to input these fields manually. We are closely monitoring the situation while evaluating alternatives.
This incident has been resolved.
We are currently experiencing performance on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.
We are continuing to investigate this issue.
The issue has been resolved.
We are experiencing a partial outage with our login pages. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologise for the inconvenience.
Everything is operational again, but we will continue to monitor for a while.
This incident has been resolved.
The receipt images are currently not being displayed, we'll keep you informed on any progress.
We are continuing to work on a fix for this issue.
Receipt images are available again, but we'll continue monitoring. Any uploads that were done between 9:16 and 9:24 CEST might need to be re-uploaded. Our apologies for any inconvenience.
We are continuing to monitor for any further issues.
This incident has been resolved.
The receipt images are currently not being displayed, we'll keep you informed on any progress.
We are continuing to work on a fix for this issue.
Receipt images are available again, but we'll continue monitoring. Any uploads that were done between 10:45 and 11:40 CET might need to be re-uploaded. Our apologies for any inconvenience.
This incident has been resolved.
We were experiencing degraded performance on reporting. Some reports failed while others are delayed. A fix has been deployed and we are monitoring the situation. Failed reports will have to be manually re-generated in order to complete.
This incident has been resolved.
We are currently experiencing performance on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing some performance issues on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing some performance issues on our approver /controller dashboard pages. Our team has identified the issue and is actively working on a solution. We will provide updates as soon as we have more information.
We are continuing to work on a fix for this issue.
A fix has been implemented and we're monitoring the situation.
This issue is now resolved
This issue is now resolved
We are experiencing a partial outage with SFTP imports. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologise for the inconvenience.
A fix has been implemented, all files will be processed in the coming hours.
This incident has been resolved!
We have experienced some performance issues on our platform. It has been resolved by our team already and everything should be back up and running.
We are currently experiencing some performance issues on our platform. Loading the web application is taking longer than usual. Our team is actively working on a solution and we will provide updates as soon as we have more information.
A fix has been implemented and we're monitoring the situation.
This incident has been resolved.