Historial de interrupciones de Safenet Trusted Access Euus

1. September 8, 2026 at 7:38 AM UTCinvestigating

   El sistema de monitoreo de accesos fidedignos de SafeNet ha detectado un posible problema al acceder a las consolas de administradores. Los problemas en la consola de Admin pueden tener un impacto en su capacidad de acceder y gestionar fichas, usuarios, provisiones, políticas, configuración de aplicaciones y otras operaciones de gestión. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. September 8, 2026 at 8:00 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. September 8, 2026 at 8:05 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 3, 2026 at 5:52 AM UTCinvestigating

   El sistema de monitoreo SafeNet Trusted Access ha detectado un problema potencial que afecta al acceso de consola, API, radio y autenticación SAML. Los problemas en la consola de Admin pueden tener un impacto en su capacidad de acceder y gestionar fichas, usuarios, provisiones, políticas, configuración de aplicaciones y otras operaciones de gestión. SAML Los problemas de autenticación pueden afectar la capacidad de los usuarios para autenticar o acceder a aplicaciones. Los problemas de API pueden prevenir el uso de la gestión y autenticación de usuarios basados en API. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available

2. September 3, 2026 at 7:11 AM UTCinvestigating

   Actualmente estamos realizando cambios de configuración de backend para mejorar la situación y trabajar hacia una resolución. Se proporcionarán más actualizaciones cuando estén disponibles.

3. September 3, 2026 at 7:44 AM UTCmonitoring

   Nuestros servicios básicos de SLA han sido restaurados y están funcionando a nivel nominal. Nuestro equipo sigue participando activamente y sigue trabajando para lograr una resolución completa. Se proporcionarán nuevas actualizaciones a medida que se desarrollen los acontecimientos

4. September 3, 2026 at 8:02 AM UTCmonitoring

   Los Servicios de Consola Admin y Authentication han sido restaurados y actualmente están funcionando. Se está llevando a cabo una vigilancia activa para garantizar un desempeño sostenido a nivel nominal.

5. September 3, 2026 at 8:18 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 2, 2026 at 4:34 AM UTCinvestigating

   El sistema de monitoreo SafeNet Trusted Access ha detectado un problema potencial que afecta al acceso de consola, API, radio y autenticación SAML. Los problemas en la consola de Admin pueden tener un impacto en su capacidad de acceder y gestionar fichas, usuarios, provisiones, políticas, configuración de aplicaciones y otras operaciones de gestión. SAML Los problemas de autenticación pueden afectar la capacidad de los usuarios para autenticar o acceder a aplicaciones. Los problemas de API pueden prevenir el uso de la gestión y autenticación de usuarios basados en API. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. September 2, 2026 at 4:38 AM UTCidentified

   Hemos tomado medidas correctivas, y los servicios parecen normalizarse. Estamos investigando más y proporcionaremos actualizaciones a medida que estén disponibles.

3. September 2, 2026 at 5:07 AM UTCresolved

   Nuestras acciones correctivas tuvieron un efecto positivo, y todos los servicios funcionan dentro de los parámetros esperados. Ahora cerraremos este incidente.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 26, 2026 at 4:15 AM UTCinvestigating

   El sistema de monitoreo de accesos fidedignos de SafeNet ha detectado un posible problema al acceder a las consolas de administradores. Los problemas en la consola de Admin pueden tener un impacto en su capacidad de acceder y gestionar fichas, usuarios, provisiones, políticas, configuración de aplicaciones y otras operaciones de gestión. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. July 26, 2026 at 7:09 AM UTCinvestigating

   The issue has been identified as related to the DB backend infrastructure maintenance performed earlier. Volvemos el cambio en los próximos 15 minutos.

3. July 26, 2026 at 8:03 AM UTCinvestigating

   El retroceso se ha completado con éxito. Actualmente se están realizando pruebas para validar la estabilidad y el rendimiento del sistema.

4. July 26, 2026 at 8:17 AM UTCmonitoring

   Hemos completado nuestras pruebas, y todos los servicios básicos están en funcionamiento y funcionando a nivel nominal.

5. July 26, 2026 at 8:32 AM UTCresolved

   Este incidente ha sido resuelto.

6. August 7, 2026 at 4:10 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Traducido automáticamente desde la actualización oficial del incidente.

1. July 15, 2026 at 6:40 AM UTCinvestigating

   El sistema de monitorización SafeNet Trusted Access ha detectado un problema potencial que afecta a Console Access, API y SAML Authentication. Los problemas en la consola de Admin pueden tener un impacto en su capacidad de acceder y gestionar fichas, usuarios, provisiones, políticas, configuración de aplicaciones y otras operaciones de gestión. SAML Los problemas de autenticación pueden afectar la capacidad de los usuarios para autenticar o acceder a aplicaciones. Los problemas de API pueden prevenir el uso de la gestión y autenticación de usuarios basados en API. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. July 15, 2026 at 6:42 AM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. July 15, 2026 at 6:46 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 15, 2026 at 6:51 AM UTCresolved

   Este incidente ha sido resuelto.

5. July 24, 2026 at 4:17 PM UTCpostmortem

   [Final IR & IR Historia disponible](https://supportportal.thalesgroup.com/csm?id=kb article view plagasys kb id=60783cd4dbc704949cea983cca9619b4 plagasysparm article=KB0021003)

Traducido automáticamente desde la actualización oficial del incidente.

1. May 6, 2026 at 4:51 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. May 6, 2026 at 5:15 PM UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. May 6, 2026 at 5:45 PM UTCresolved

   The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

4. May 12, 2026 at 2:29 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. April 15, 2026 at 3:24 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. April 15, 2026 at 3:46 PM UTCinvestigating

   The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

3. April 15, 2026 at 4:04 PM UTCidentified

   We have isolated the source of the issue and are currently working towards resolution.

4. April 15, 2026 at 5:04 PM UTCmonitoring

   We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

5. April 15, 2026 at 6:38 PM UTCresolved

   The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. March 24, 2026 at 11:21 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. March 24, 2026 at 11:43 PM UTCinvestigating

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. March 24, 2026 at 11:49 PM UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

1. March 2, 2026 at 8:58 PM UTCresolved

   The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

2. March 10, 2026 at 10:13 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. January 22, 2026 at 11:00 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. January 22, 2026 at 11:03 PM UTCmonitoring

   We have performed some restorative actions and we are seeing positive results.

3. January 22, 2026 at 11:07 PM UTCresolved

   Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. February 18, 2026 at 9:54 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. November 26, 2025 at 3:43 AM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

2. November 26, 2025 at 3:51 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. November 26, 2025 at 4:10 AM UTCresolved

   This incident has been resolved.

4. December 11, 2025 at 9:41 AM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

1. October 11, 2025 at 5:42 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. October 11, 2025 at 6:10 PM UTCinvestigating

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

3. October 11, 2025 at 6:18 PM UTCresolved

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

4. November 19, 2025 at 5:11 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

1. September 18, 2025 at 2:39 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. September 18, 2025 at 2:55 PM UTCinvestigating

   We are continuing to investigate this issue. We will provide updates as they become available.

3. September 18, 2025 at 4:12 PM UTCinvestigating

   We have yet to discover the source of the anomaly but are continuing to investigate.

4. September 18, 2025 at 6:09 PM UTCidentified

   We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

5. September 18, 2025 at 8:17 PM UTCidentified

   After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

6. September 18, 2025 at 8:17 PM UTCresolved

   This incident has been resolved.

1. September 17, 2025 at 1:40 AM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. September 17, 2025 at 1:47 AM UTCinvestigating

   We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

3. September 17, 2025 at 1:51 AM UTCinvestigating

   We are continuing to investigate this issue.

4. September 17, 2025 at 1:56 AM UTCmonitoring

   After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

5. September 17, 2025 at 2:12 AM UTCresolved

   The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

6. September 22, 2025 at 5:09 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

1. August 24, 2025 at 4:49 AM UTCinvestigating

   The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

2. August 24, 2025 at 4:52 AM UTCresolved

   This incident has been resolved.

3. September 4, 2025 at 6:54 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. August 22, 2025 at 5:04 PM UTCidentified

   Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

2. August 22, 2025 at 5:25 PM UTCresolved

   Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

1. August 21, 2025 at 8:23 AM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

2. August 21, 2025 at 12:50 PM UTCinvestigating

   We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

3. August 21, 2025 at 4:08 PM UTCinvestigating

   We are continuing to investigate this issue.

4. August 21, 2025 at 5:32 PM UTCmonitoring

   We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

5. August 21, 2025 at 5:59 PM UTCmonitoring

   Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

6. August 21, 2025 at 6:00 PM UTCresolved

   This incident has been resolved.

1. August 20, 2025 at 5:42 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

2. August 20, 2025 at 5:48 PM UTCresolved

   The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

1. July 22, 2025 at 4:32 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. July 22, 2025 at 4:47 PM UTCinvestigating

   We are continuing to investigate this issue.

3. July 22, 2025 at 4:55 PM UTCidentified

   The issue has been identified and a fix is being implemented.

4. July 22, 2025 at 5:00 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. July 22, 2025 at 5:02 PM UTCresolved

   This incident has been resolved.

6. July 31, 2025 at 11:31 PM UTCpostmortem

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

1. July 18, 2025 at 3:34 PM UTCinvestigating

   The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. July 18, 2025 at 3:48 PM UTCinvestigating

   We are continuing to investigate this issue.

3. July 18, 2025 at 3:50 PM UTCidentified

   The issue has been identified and a fix is being implemented.

4. July 18, 2025 at 3:53 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. July 18, 2025 at 4:24 PM UTCmonitoring

   The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.

6. July 18, 2025 at 5:07 PM UTCresolved

   The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.