Historial de interrupciones de Sailpoint

1. September 4, 2026 at 4:56 PM UTCinvestigating

   SailPoint está investigando un problema con ISC que actualmente está afectando a algunos de nuestros clientes. Estamos trabajando en abordar la interrupción del servicio.

2. September 4, 2026 at 7:06 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. September 4, 2026 at 9:19 PM UTCinvestigating

   Seguimos investigando esta cuestión y seguiremos proporcionando actualizaciones a medida que avance nuestra investigación.

4. September 4, 2026 at 10:08 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

5. September 4, 2026 at 10:13 PM UTCresolved

   Hemos mitigado la interrupción del servicio con el ISC.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 3, 2026 at 10:29 PM UTCinvestigating

   SailPoint está investigando un problema con Identity Security Cloud que actualmente está afectando a algunos de nuestros clientes. Estamos trabajando en el tratamiento de la interrupción del servicio y proporcionaremos información actualizada sobre la resolución.

2. September 3, 2026 at 10:32 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. September 3, 2026 at 11:04 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

4. September 3, 2026 at 11:15 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

5. September 3, 2026 at 11:48 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 2, 2026 at 10:42 AM UTCinvestigating

   SailPoint está investigando un problema que afecta a la nube de seguridad de identidad, donde algunos clientes no pueden ver los derechos en el centro de solicitud. Estamos trabajando en el tratamiento de la interrupción del servicio y proporcionaremos información actualizada sobre la resolución.

2. September 2, 2026 at 2:21 PM UTCinvestigating

   Actualizar el alcance para incluir todas las regiones.

3. September 2, 2026 at 4:45 PM UTCinvestigating

   Seguimos investigando esta cuestión. Se proporcionarán actualizaciones cuando estén disponibles.

4. September 2, 2026 at 6:30 PM UTCidentified

   Actualmente se están llevando a cabo procesos de rehabilitación para corregir los datos afectados. Debido a que estos registros se procesan en lotes controlados y incrementales para asegurar la plena consistencia, los cambios se multiplicarán gradualmente durante las próximas horas. Se compartirán nuevas actualizaciones como hitos clave en el proceso de recuperación.

5. September 3, 2026 at 3:15 AM UTCidentified

   Seguimos trabajando para solucionar este problema.

6. September 3, 2026 at 4:49 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

7. September 3, 2026 at 5:00 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 31, 2026 at 8:08 PM UTCinvestigating

   SailPoint está investigando un problema con Identity Security Cloud que actualmente está afectando a algunos de nuestros clientes. Estamos trabajando en abordar la interrupción del servicio.

2. August 31, 2026 at 9:00 PM UTCresolved

   Este incidente está resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 31, 2026 at 7:40 PM UTCinvestigating

   SailPoint está investigando un problema con Identity Security Cloud que actualmente está afectando a algunos de nuestros clientes. Estamos trabajando en abordar la interrupción del servicio.

2. August 31, 2026 at 7:47 PM UTCmonitoring

   El equipo de SailPoint ha mitigado la interrupción del servicio y está monitoreando los resultados.

3. August 31, 2026 at 7:56 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 27, 2026 at 12:29 PM UTCinvestigating

   SailPoint está investigando un problema con NERM que actualmente está afectando a algunos de nuestros clientes en la región de Eu-Central-1. Estamos trabajando en el tratamiento de la interrupción del servicio y proporcionaremos información actualizada sobre la resolución.

2. August 27, 2026 at 2:27 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 27, 2026 at 2:28 PM UTCmonitoring

   Hemos implementado una solución para la cuestión de NERM y actualmente estamos monitoreando el sistema para garantizar la estabilidad.

4. August 27, 2026 at 7:09 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 24, 2026 at 1:22 PM UTCinvestigating

   SailPoint está investigando un problema con NERM que está afectando actualmente a algunos de nuestros clientes. Estamos trabajando en el tratamiento de la interrupción del servicio y proporcionaremos información actualizada sobre la resolución.

2. August 24, 2026 at 1:41 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. August 24, 2026 at 1:42 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. August 24, 2026 at 2:40 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 1:51 PM UTCidentified

   SailPoint está investigando un problema con NERM que está afectando actualmente a algunos de nuestros clientes. Estamos trabajando en el tratamiento de la interrupción del servicio y proporcionaremos información actualizada sobre la resolución.

2. August 18, 2026 at 1:56 PM UTCidentified

   Seguimos trabajando para solucionar este problema.

3. August 18, 2026 at 4:25 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 20, 2026 at 5:10 AM UTCinvestigating

   Actualmente estamos investigando un problema que afecta a Virtual Appliances (VAs) que está causando interrupciones de servicio para un subconjunto de nuestros clientes en useast1 —específicamente los que utilizan la configuración VPN de túnel seguro Canal. Estamos trabajando en abordar la interrupción del servicio.

2. July 20, 2026 at 5:11 AM UTCidentified

   Se ha determinado y se está poniendo en práctica la cuestión.

3. July 20, 2026 at 5:43 AM UTCresolved

   Nuestro equipo de ingeniería ha resuelto con éxito el problema que afecta a Virtual Appliances (VAs) para clientes de la región de nosotros-este-1 que utilizan la configuración VPN de túnel seguro Canal. Para restaurar completamente su conectividad, la acción es necesaria por su parte. Nuestro equipo ha emitido certificados SSL actualizados que deben aplicarse a su configuración. Por favor, descargue los certificados de https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configuration/ta-p/274648 y siga las instrucciones. Tenga en cuenta: si ha descargado recientemente el paquete de certificados antes, puede que tenga que limpiar el caché de su navegador para obtener los archivos actualizados. Si ha completado los pasos anteriores y sigue experimentando problemas, por favor abra un ticket de soporte.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 7, 2026 at 7:34 PM UTCinvestigating

   SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. July 7, 2026 at 7:50 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 7, 2026 at 7:53 PM UTCresolved

   This incident has been resolved.

1. July 7, 2026 at 2:59 PM UTCinvestigating

   SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. July 7, 2026 at 3:08 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 7, 2026 at 3:35 PM UTCresolved

   This incident has been resolved.

1. June 22, 2026 at 2:48 PM UTCinvestigating

   SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. June 22, 2026 at 3:11 PM UTCmonitoring

   A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now

3. June 22, 2026 at 3:14 PM UTCresolved

   A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.

1. June 16, 2026 at 7:23 PM UTCinvestigating

   We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.

2. June 16, 2026 at 8:17 PM UTCinvestigating

   We are continuing to investigate.

3. June 16, 2026 at 11:33 PM UTCinvestigating

   Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.

4. June 17, 2026 at 2:58 AM UTCinvestigating

   The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.

5. June 17, 2026 at 7:06 AM UTCinvestigating

   The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.

6. June 17, 2026 at 10:27 AM UTCinvestigating

   We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.

7. June 17, 2026 at 2:10 PM UTCidentified

   We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.

8. June 17, 2026 at 5:57 PM UTCidentified

   We continue to monitor processing. Previous guidelines for estimated ETA remain intact.

9. June 17, 2026 at 8:34 PM UTCidentified

   Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.

10. June 18, 2026 at 1:27 AM UTCidentified

    We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.

11. June 18, 2026 at 7:40 AM UTCidentified

    Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.

12. June 18, 2026 at 5:24 PM UTCidentified

    Search data processing is actively progressing.  However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.

13. June 19, 2026 at 4:18 AM UTCidentified

    The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.

14. June 19, 2026 at 6:52 PM UTCidentified

    We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26.  As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Supporting your business continuity remains our top priority, and we are fully committed to delivering the reliable, enterprise-grade service and transparent communication that you count on from us.

15. June 19, 2026 at 11:08 PM UTCresolved

    This incident is now resolved. Our engineering teams have resolved the core issue and the resulting backlog is fully processed.

1. June 3, 2026 at 1:57 PM UTCinvestigating

   SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.

2. June 3, 2026 at 3:14 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 3, 2026 at 3:30 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. June 3, 2026 at 6:48 PM UTCmonitoring

   We are continuing to monitor for any further issues.

5. June 3, 2026 at 8:47 PM UTCresolved

   This incident has been resolved.

1. May 22, 2026 at 1:07 PM UTCinvestigating

   SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. May 22, 2026 at 1:10 PM UTCinvestigating

   We are continuing to investigate this issue.

3. May 22, 2026 at 1:26 PM UTCidentified

   The issue has been identified and a fix is being implemented.

4. May 22, 2026 at 2:49 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. May 22, 2026 at 6:47 PM UTCresolved

   This incident has been resolved.

1. May 19, 2026 at 9:22 PM UTCinvestigating

   SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. May 19, 2026 at 9:54 PM UTCidentified

   The issue has been identified and fix is being implemented.

3. May 19, 2026 at 10:04 PM UTCresolved

   This incident has been resolved.

1. May 12, 2026 at 3:28 PM UTCinvestigating

   SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. May 12, 2026 at 4:06 PM UTCidentified

   The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.

3. May 12, 2026 at 4:06 PM UTCresolved

   This incident has been resolved.

1. April 20, 2026 at 8:27 PM UTCinvestigating

   SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. April 20, 2026 at 8:49 PM UTCidentified

   The issue has been identified and is being corrected. Updates will be provided as progress is made.

3. April 20, 2026 at 9:46 PM UTCresolved

   This incident has been resolved.

1. April 13, 2026 at 11:34 PM UTCinvestigating

   We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.

2. April 14, 2026 at 6:47 AM UTCidentified

   We have identified the issue, and the deployment of the fix is currently in progress.

3. April 14, 2026 at 2:03 PM UTCidentified

   We are continuing to deploy the fix and will provide an update once the process is complete.

4. April 14, 2026 at 4:36 PM UTCidentified

   We continue to make progress on correcting this issue. Updates will be provided as they become available.

5. April 14, 2026 at 8:54 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. April 14, 2026 at 9:30 PM UTCresolved

   This incident has been resolved.

1. March 31, 2026 at 6:27 PM UTCinvestigating

   SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. March 31, 2026 at 8:25 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 31, 2026 at 11:07 PM UTCinvestigating

   This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.

4. April 1, 2026 at 10:35 AM UTCresolved

   The SailPoint team has mitigated the service disruption with AIC and ARMS