Historial de interrupciones de Sequoia

1. July 23, 2026 at 4:37 PM UTCidentified

   A medida que identificamos y monitoreamos uno de nuestros servicios proveedores / socios que tienen problemas de disponibilidad, algunos de nuestros clientes se enfrentarían a problemas en el registro de nuestra plataforma. Estamos trabajando activamente en las posibilidades de remediación y siguiendo de cerca los servicios dependientes de proveedores / socios para conseguir nuestra plataforma para trabajar plenamente. Mantendremos una comunicación activa sobre este tema.

2. July 23, 2026 at 5:43 PM UTCmonitoring

   A medida que se recuperan los servicios prestados por el proveedor/partner, vemos la reducción de las fallas de inicio de sesión. Pero todavía se observan algunos problemas esporádicos. Seguiremos informando sobre el progreso en el estado hasta que logremos la recuperación completa

3. July 23, 2026 at 6:59 PM UTCresolved

   Después de validar la estabilidad de los servicios de proveedores / socios en los que nuestros servicios tienen dependencia, pudimos correlacionar la reducción de errores de inicio de sesión en nuestra plataforma. La tendencia descendente en errores recurrentes se confirma después de una observación detallada. Esto estableció que nuestros servicios están de vuelta a la normalidad

Traducido automáticamente desde la actualización oficial del incidente.

1. July 16, 2026 at 8:53 AM UTCinvestigating

   Debido a que uno de nuestros proveedores asociados pasa por el outage imprevisto en su producto, nuestro Sequoia OS plaform está encontrando problemas de inicio de sesión actualmente. Nuestro equipo técnico es consciente del incidente y trabaja activamente para traer nuestra plataforma en línea. Mantendremos una actualización activa en los progres

2. July 16, 2026 at 8:55 AM UTCidentified

   La causa raíz del problema ha sido identificada y estamos activamente comprometidos con nuestro socio para volver a conectarnos pronto

3. July 16, 2026 at 9:27 AM UTCresolved

   Este incidente ha sido resuelto a través de nuestra solución interna. Todos los servicios vuelven a la normalidad. Seguiremos con nuestro proveedor-partidor para llegar a estado normal pronto. Pero todos nuestros servicios vuelven a la normalidad

Traducido automáticamente desde la actualización oficial del incidente.

1. November 20, 2025 at 10:20 PM UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.

2. November 20, 2025 at 10:56 PM UTCinvestigating

   We are continuing to investigate this issue.

3. November 20, 2025 at 10:58 PM UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. October 29, 2025 at 4:18 PM UTCinvestigating

   We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.

2. October 29, 2025 at 4:32 PM UTCidentified

   We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status

3. October 29, 2025 at 10:27 PM UTCresolved

   As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.

1. July 30, 2024 at 12:37 PM UTCinvestigating

   We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly

2. July 30, 2024 at 1:34 PM UTCidentified

   We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.

3. July 30, 2024 at 1:46 PM UTCmonitoring

   We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress

4. July 30, 2024 at 4:06 PM UTCresolved

   The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused

1. June 6, 2024 at 11:28 AM UTCinvestigating

   Due to technical issues in our platform improvement activity, currently our HRX and PX portals are down. We are actively and urgently investigating the cause and working on a fix. We will keep prompt update on the progress.

2. June 6, 2024 at 11:41 AM UTCresolved

   The issue is found the issue and the fix is applied. The Websites are back to normal state.

1. September 19, 2023 at 4:07 AM UTCresolved

   Due to AWS Operation issues, namely "Network services" breakdown since 11.45 PST Sep 19 2023, we were facing outage in our Payroll and Payroll Calendar features for our PX and HRX portals The root cause communicated from AWS is that their network service performance encountered high latencies due to high load issues in underlining systems. There were some partial impact to other services randomly if any new connections set up , as per the nature of the incident from AWS. Around 15:43 PST, AWS notified that there is a workaround being applied step-wise and sooner it would cover more broader systems that impacted our services. Around 19:15 PST, the fix from AWS restored the underlying services which resolved the related issues. All our systems tested fine and services restored.

1. June 14, 2023 at 10:22 PM UTCinvestigating

   TPI Insights is currently unavailable.

2. June 14, 2023 at 11:50 PM UTCidentified

   The issue has been identified.

3. June 14, 2023 at 11:51 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. June 15, 2023 at 1:22 PM UTCresolved

   Access to TPI Isights has been restored and related services are now operational.

1. April 6, 2023 at 4:55 PM UTCinvestigating

   Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident. Components affected: S-Comp, TRS, Org Chart

2. April 6, 2023 at 4:56 PM UTCinvestigating

   We are continuing to investigate this issue.

3. April 6, 2023 at 5:43 PM UTCmonitoring

   A fix has been implemented and all the components are functioning normally

4. April 6, 2023 at 5:49 PM UTCresolved

   This incident has been resolved.

1. December 16, 2022 at 4:34 AM UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. December 16, 2022 at 1:13 AM UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. December 16, 2022 at 4:45 AM UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. December 16, 2022 at 4:37 AM UTCresolved

   Issues with service disruption have been resolved and all services are now operational.

1. December 16, 2022 at 1:06 AM UTCresolved

   Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

1. December 16, 2022 at 4:48 AM UTCresolved

   Issues with PX dashboard loading have been resolved and all services are now operational.