Historial de interrupciones de Sherpany

1. August 13, 2026 at 8:52 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. August 13, 2026 at 11:58 AM UTCresolved

   This incident has been resolved.

1. July 21, 2026 at 8:55 AM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. July 21, 2026 at 9:03 AM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. July 21, 2026 at 9:10 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 21, 2026 at 12:33 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 6, 2026 at 9:07 AM UTCidentified

   Somos conscientes de problemas intermitentes que afectan la carga y carga de archivos. Se ha determinado y se está poniendo en práctica la cuestión.

2. July 6, 2026 at 10:59 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. July 6, 2026 at 10:59 AM UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

4. July 6, 2026 at 11:37 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 19, 2026 at 11:22 PM UTCidentified

   Nuestro proveedor de corriente identificó la causa de la interrupción y está trabajando en una solución.

2. May 20, 2026 at 4:38 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. March 13, 2026 at 3:14 PM UTCinvestigating

   Somos conscientes de las cuestiones intermitentes que afectan las subidas de archivos y estamos investigando activamente.

2. March 14, 2026 at 1:16 AM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. March 14, 2026 at 2:03 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. March 14, 2026 at 2:09 AM UTCresolved

   La cuestión se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. February 15, 2026 at 4:52 PM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. February 15, 2026 at 5:04 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. February 15, 2026 at 5:11 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. January 30, 2026 at 11:52 AM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. January 30, 2026 at 12:01 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. January 30, 2026 at 12:03 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. December 5, 2025 at 9:19 AM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

2. December 5, 2025 at 9:59 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 30, 2025 at 3:45 PM UTCidentified

   El envío de correo electrónico de Sherpany se retrasa actualmente. Nuestro proveedor de servicios está investigando el problema.

2. September 30, 2025 at 5:48 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. September 30, 2025 at 6:06 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. March 3, 2025 at 6:33 AM UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. March 3, 2025 at 6:33 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. March 3, 2025 at 7:38 AM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. March 3, 2025 at 7:52 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. September 16, 2024 at 10:00 AM UTCinvestigating

   We are currently investigating this issue.

2. September 16, 2024 at 10:52 AM UTCidentified

   The issue has been identified and a fix is being implemented.

3. September 16, 2024 at 10:58 AM UTCresolved

   This incident has been resolved.

1. June 21, 2024 at 11:34 AM UTCidentified

   We are aware of an issue affecting users who have upgraded from Futurae Application version 2.2.1 to version 2.3.0. This issue may impact the 2FA functionality for these users. A new version is currently under testing. In the meantime, users can switch their verification method to SMS when authenticating. If you do not have a mobile number added, please reach out to a User Manager and follow the steps for a 2FA reset as outlined here: https://support.sherpany.com/en/support/solutions/articles/3000123786-the-two-factor-authentication-2fa-reset. Our team is actively working with Futurae to resolve this issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.

2. June 21, 2024 at 10:25 PM UTCmonitoring

   The Futurae application version 2.3.1 with the fix for the original problem is already available in the App Store. All the affected users should update to this version of the application.

3. July 15, 2024 at 7:35 PM UTCresolved

   This incident has been resolved.

1. December 7, 2023 at 11:57 AM UTCinvestigating

   We are currently investigating this issue.

2. December 7, 2023 at 11:58 AM UTCinvestigating

   We are continuing to investigate this issue.

3. December 7, 2023 at 12:04 PM UTCmonitoring

   We are monitoring the results.

4. December 7, 2023 at 12:12 PM UTCresolved

   The incident has been resolved.

1. November 9, 2023 at 12:45 PM UTCinvestigating

   We are currently investigating this issue.

2. November 9, 2023 at 12:50 PM UTCidentified

   The problem is caused by the outage of storage cluster of our service provider: https://www.cloudscale-status.net/incidents/158080

3. November 9, 2023 at 12:55 PM UTCmonitoring

   Our service partner has implemented a quick fix and Sherpany application is back. There may be short interruptions until the proper solution is in place. We will keep monitoring that.

4. November 9, 2023 at 2:14 PM UTCresolved

   This incident has been resolved.

1. November 8, 2023 at 7:54 AM UTCinvestigating

   We are currently investigating this issue.

2. November 8, 2023 at 7:54 AM UTCinvestigating

   We are continuing to investigate this issue.

3. November 8, 2023 at 7:55 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. November 8, 2023 at 8:14 AM UTCresolved

   This incident has been resolved.

1. July 21, 2023 at 12:54 PM UTCinvestigating

   We are currently investigating why documents after upload can't be previewed immediately.

2. July 21, 2023 at 1:15 PM UTCidentified

   We identified the problem. The documents are being uploaded however the preview of the document uploaded in the last 20 minutes in the Library is not working. We are working on the solution.

3. July 21, 2023 at 2:07 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. July 21, 2023 at 2:31 PM UTCresolved

   This incident has been resolved.

1. July 9, 2023 at 7:42 PM UTCidentified

   We are facing problems with uploading documents to the application. The issue has been identified and the fix is being applied.

2. July 9, 2023 at 9:16 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 9, 2023 at 9:27 PM UTCresolved

   This incident has been resolved.

1. July 6, 2023 at 5:17 PM UTCidentified

   We are facing problems with uploading documents to the application. The issue has been identified and the fix is being applied.

2. July 6, 2023 at 5:37 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. July 6, 2023 at 5:42 PM UTCresolved

   This incident has been resolved.

1. July 6, 2023 at 12:50 PM UTCresolved

   We were experiencing a problem with processing documents. Documents uploaded to the Sherpany took a long time to be processed and available to the users. The problem started at 10:30 AM on 6th July and it was resolved at 11:21 AM 6th July.

1. June 22, 2023 at 2:16 PM UTCinvestigating

   Sherpany application performance is degraded. We are currently investigating the issue.

2. June 22, 2023 at 2:24 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 22, 2023 at 2:41 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. June 22, 2023 at 2:48 PM UTCresolved

   This incident has been resolved.