56 Shipengine incidents · September 2024 — official updates, affected components, duration and resolution details.
Actualmente estamos investigando esta cuestión.
Se ha aplicado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos viendo la degradación del rendimiento al llamar a las API Royal Mail y Parcel Force.
Carrier fue contactado y está revisando el tema de su lado.
El portaaviones resolvió el problema a su lado, y el rendimiento volvió a la normalidad.
Traducido automáticamente desde la actualización oficial del incidente.
Somos conscientes de un problema que causa latencia al acceder a la API de ShipStation, y estamos investigando activamente este problema. Esto está impactando múltiples características, incluyendo la generación de etiquetas.
Seguimos investigando esta cuestión.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
A partir del 1 de julio, la Unión Europea introdujo un nuevo arancel aduanero de 3 € por código HS para artículos valorados en 150 €, además de importar IVA. Más información aquí. GlobalPost: Debido a las nuevas regulaciones de la UE, Alemania ya no acepta envíos de IOSS DDU por valor de 150 €, y Francia solo los aceptará a finales de julio. Para evitar rendimientos automáticos, retrasos aduaneros o tarifas adicionales, recomendamos encarecidamente utilizar nuestros servicios DDP, incluyendo, GlobalPost Plus o GlobalPost Plus Duties & Taxes Included. Ver detalles aquí . Canadá Post: A partir del 3 de julio de 2026, Canadá El puesto suspende temporalmente la aceptación de paquetes para seleccionar destinos de la Unión Europea debido a nuevos requisitos aduaneros de la UE para envíos de bajo valor. Ver detalles aquí .
Traducido automáticamente desde la actualización oficial del incidente.
We are aware of an issue causing an increased rate of timeout errors resulting in 499 and 502 errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.
This incident has been resolved.
We have observed a high frequency of errors returned while attempting to perform various functions with UPS accounts such as rating and label creation. While the error rate is elevated, it is not universally impacting all UPS accounts similarly. The following error is returned: A shipping carrier error occurred: Invalid Authentication Information The cause of this issue is being investigated.
The service provider has confirmed a restoration of functionality. Error rates have begun to fall. We are continuing to monitor to ensure a full recovery.
This incident has been resolved.
We are currently investigating reports of a problem preventing some users from being able to successfully log into the account dashboard.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Effective May 26, 2026, GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has resumed operations. All pickups and drop-offs in the LAX area will proceed as expected as of this day.
We are aware of an issue impacting label generation for FedEx from ShipStation for certain users. We are investigating this, and will provide an update once there is additional information.
We have confirmed that the issue is related to an ongoing issue with the carrier. We will provide an additional update once the issue has been resolved.
FedEx Continues to report issues with their API. We will provide another update once there is further information.
We are continuing to work with FedEx to find a resolution. The specific error is "Unable to create FedEx shipment. We apologize for the inconvenience. This action cannot be completed at this time. Please try again later.."
We are aware of an outage with FedEx's API that is resulting in 500 errors in response to certain requests, including label generation requests.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully. We are investigating the underlying cause.
An outage with a third party service provider has been identified as the cause of account dashboard login issues. We are working with the provider to restore functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
This incident has been resolved
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating reports of an issue that is preventing the account dashboard from displaying all carrier connections as expected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to the situation in the Middle East, several carriers are either closely monitoring or adjusting their availability. UPS is closely monitoring the situation and using established contingency plans to manage its operations safely and efficiently. FedEx has resumed pickup and delivery services across the Middle East, where it is safe to do so. Customers shipping to or from the region will experience extended transit times. USPS: Specific military ZIP Codes across Europe and the Middle East are suspended temporarily for all mailing services until further notice. USPS: Export traffic to the destinations listed below is likely to be affected. Some shipments also transit through impacted areas and, as a result, are also likely to experience severe delays: Iran / Israel / Iraq / Qatar / UAE / Kuwait / Bahrain / Jordan / Saudi Arabia / Oman GlobalPost: Several Middle Eastern countries are temporarily suspended for all mailing services until further notice. For the most up-to-date information, please visit each carrier’s service alert pages linked above
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.
This incident has been resolved.
We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.
We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.
This incident has been resolved.
Purolator is reporting that users are experiencing a Country Code error when printing labels. The issue is under investigation on the carrier side.
This incident has been resolved by the carrier.
Sendle has announced that all shipments have been halted as of January 11th, and any pickups pending on January 12th or later will be cancelled. Any parcels that have already been picked up and are in transit will be delivered at the discretion of the delivery partner. We recommend utilizing alternative carriers. CouriersPlease has advised that all current Sendle AU shipments are being held by CouriersPlease until further notice. We will provide a further update once we have received one from CouriersPlease around the next steps. 13/01 - CouriersPlease has advised that all Sendle consignments that are held in the CouriersPlease network will be delivered. No further pickups of Sendle consignments will occur going forward.
This incident has been resolved.
Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.
This incident has been resolved.