Historial de interrupciones de Snapcall

Voice quality degraded

Comenzó June 10, 2020 at 2:00 PM UTC 2h 47m

IssuesMinor incident

June 10, 2020 at 5:36 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 10, 2020 at 5:38 PM UTCidentified
We are continuing to work on a fix for this issue.
June 10, 2020 at 5:43 PM UTCmonitoring
Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.
June 10, 2020 at 5:44 PM UTCresolved
This incident has been resolved.

Comenzó February 20, 2020 at 11:20 AM UTC 1h 10m

OutageMajor incident

Componentes afectados

API

February 21, 2020 at 8:27 AM UTCinvestigating
We're experiencing an elevated level of API latency and are currently looking into the issue.
February 21, 2020 at 8:32 AM UTCidentified
We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.
February 21, 2020 at 8:34 AM UTCmonitoring
API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.
February 21, 2020 at 8:36 AM UTCresolved
Service looks stable and everyone is back online and calling.