52 Spoton incidents · January 2023 — official updates, affected components, duration and resolution details.
Hemos reconocido un problema con las transacciones de tarjetas de regalo de terceros y lo estamos monitoreando activamente.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating this issue.
Issue has been identified and we are seeing recovery.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating issues related to wages set in our Teamwork product and will provide updates.
The issue has been identified and a fix is being implemented.
The fix is running and locations are starting to be restored to regular wage data.
A fix has been implemented and we're monitoring the results.
This incident has been resolved.
We are currently investigating reports of degraded performance on our GoTo App. We have stabilized services and are validating performance.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.
We are continuing to investigate this issue. Currently you can set up QR Ordering to take payments while we investigate. Help article here on step by step - https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
We are continuing to investigate this issue.
QR Code Scan & Pay is working and an option for those experiencing payment issues: https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
We are actively investigating this issue. QR Code ordering continues to be the best workaround. We are slowly seeing performance rebound on Dashboard and payment processing but continuing to investigate.
The team has identified the problem. We are actively working on a resolution.
We have a fix in place and are seeing things return to normal. We continue to monitor the situation.
We are seeing performance come back online, but are continuing to monitor.
The solution has been successfully applied and systems have returned to normal. We will continue to monitor throughout the weekend.
Today's funding is running behind schedule for some merchants. You can expect to receive your funds as follows: • If using Morning Funding: 3–4 hours later than your usual funding time • If using traditional ACH funding: by approximately 5:00 p.m. local time We apologize for the inconvenience and appreciate your patience. Funds are on their way and no action is needed on your end.
This incident has been resolved.
There is a known issue with the DoorDash integration that is confirmed to be In Progress on DoorDash's side. We are monitoring for resolution.
The DoorDash integration issue has been resolved. Order requests are processing successfully, and no further action is required.
Merchant funding for transactions processed on April 15, 2026 is delayed due to a file transfer issue. No transactions have been lost or incorrectly processed. We are actively working to resolve the issue.
This incident has been resolved.
Federal reserve ACH system is experience service degradation, which is impacting funding. We will continue to provide updates as the Fed releases more information.
We are continuing to monitor the issue and any progress made by the Fed. Some ACH's in the first window may have now processed.
Fed ACH systems are restored and affected merchants should start seeing their funds deposit.
Fed ACH system has restored operations. Incident is resolved.
We are currently investigating this issue.
This issue appears to be recovering. We're continuing to monitor.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
New Dashboard users are currently unable to activate their accounts. We're actively investigating.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Any previously impacted users can re-click the link in the activation email to activate their account.
There is currently an issue preventing guests from placing third party online ordering via Doordash or Uber Eats. This is also impacting user creation/editing in Dashboard and preventing logins on the Retail product. The team is investigating currently.
The team is continuing to investigate this issue. Please note, for some users the dashboard navigation will appear empty/blank, making it unusable.
Retail/Terminal login has been resolved. The team is currently working to fix third party and online ordering.
Online Ordering and Third Party Ordering is now restored. The team is currently working to resolve the issues with user creation and editing in Dashboard.
We are continuing to investigate all remaining issues with our third party vendor CodeFresh.
Creating or Editing a user in Dashboard as well as full Dashboard navigation have been resolved. There are still some lingering login issues with Express POS and Restaurant Customer Facing Displays we are resolving.
This incident has been resolved.
Cloudflare services are down impacting multiple SpotOn services including but not limited to Dashboard, BOH, and funding. We will continue to provide updates as Cloudflare releases more information. Next Update: 1 hour
Cloudflare has updated the incident has been resolved. We are now monitoring on our side to ensure all services come back online prior to marking resolved for SpotOn.
The Cloudflare issue impacting various SpotOn components (Dashboard, BOH, etc.) has been resolved.
The team is investigating an issue with a third party Gift Card provider that is causing transaction to fail for some customers.
The ongoing Microsoft Azure outage continues to impact some gift card transactions. Microsoft estimates a full resolution by 23:20 UTC. Refer to the Microsoft Azure status page for additional details https://azure.status.microsoft/en-us/status
This incident has been resolved.
We continue to experience an outage with our 3rd party telecom provider and are unable to take calls at this time. We sincerely apologize for any disruption this may cause to your operations. For immediate assistance, please reach us through one of the following channels: Via Email at [email protected] Via Live Chat, Visit spoton.com and look for the chat icon at the bottom of the landing page
We are continuing to investigate this issue.
This incident has been resolved and the phone lines are working as expected.
We are currently investigating this issue.
The integrated clock-in with RPOS and Teamwork has been resolved. Online Ordering continues to be down and the team is exploring a workaround to remove the dependency impacted by AWS.
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
The AWS Outage continues to impact SpotOn's funding distributions. While SpotOn has received the funds to disburse, we have been working with our 3rd party disbursement firm to distribute the funds but they and their bank have been impacted by the AWS outage. They are currently triaging the situation on their end with the goal of getting all merchants their funds today. More details to come as the situation continues to develop.
Any merchants who are on accelerated ACH funding will not receive their funds today (we are now targeting a deposit of tomorrow, 10/21/25). We are still investigating with our third party distributor to deposit funds for any merchants on RTP funding. Employees that receive tips through DayCheck will experience transfer delays.
DayCheck tip transfers are operational again, including both new transfers and the execution of those that were pending during the outage.
We received confirmation that the disbursements from today have succeeded. Accelerated ACH merchants will have rolled over to Standard ACH and will receive their weekend funds tomorrow. RTP merchants would have already received their funds in their account.
Amazon Web Services (AWS) is experiencing an outage that is resulting in some users not being able to access reporting and dashboard. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.
We are seeing dashboard and reporting services begin to recover and are monitoring performance closely.
This incident has been resolved - Reporting and dashboard services have recovered to pre-incident baselines.
We are currently experiencing a temporary outage with our 3rd party telecom provider and are unable to take calls at this time. We sincerely apologize for any disruption this may cause to your operations. For immediate assistance, please reach us through one of the following channels: Via Email at [email protected] Via Live Chat, Visit spoton.com and look for the chat icon at the bottom of the landing page
We are seeing the phone lines partially recover an some calls are getting through to our team. If you continue to experience issues via phone, please use our email [email protected].
The issue with the Support Phone Lines has been resolved.