Historial de interrupciones de Squarespace

1. August 20, 2026 at 8:12 PM UTCidentified

   Actualmente estamos experimentando una interrupción del servicio con la integración a Meta Services. Nuestro equipo de Ingeniería ha identificado el problema y está trabajando con Meta para resolverlo. Proporcionaremos una actualización lo antes posible.

2. August 20, 2026 at 11:15 PM UTCidentified

   Seguimos trabajando para solucionar este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 20, 2026 at 12:26 PM UTCinvestigating

   Actualmente estamos investigando un problema que hace que la sincronización del calendario de Google sea retrasada. Esto también puede retrasar la creación de Google Meet links para citas.

2. August 20, 2026 at 3:54 PM UTCresolved

   La cuestión se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 12, 2026 at 10:55 PM UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. August 12, 2026 at 11:12 PM UTCresolved

   This incident has been resolved.

1. July 29, 2026 at 6:20 PM UTCinvestigating

   Actualmente estamos investigando problemas de conectividad con los sitios de Squarespace y los paneles de cuenta.

2. July 29, 2026 at 6:43 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. July 29, 2026 at 7:02 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

4. July 29, 2026 at 7:47 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 4, 2026 at 6:58 PM UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. June 4, 2026 at 7:17 PM UTCinvestigating

   We're investigating issues with Acuity Scheduling elevated errors.

3. June 4, 2026 at 7:19 PM UTCidentified

   We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.

4. June 4, 2026 at 7:27 PM UTCmonitoring

   A fix has been implemented and we are monitoring results.

5. June 4, 2026 at 7:30 PM UTCresolved

   This incident has been resolved.

1. May 20, 2026 at 5:45 PM UTCinvestigating

   We are currently investigating connectivity issues and 503 errors for Squarespace sites.

2. May 20, 2026 at 6:07 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 20, 2026 at 6:15 PM UTCresolved

   This incident has been resolved.

1. May 19, 2026 at 5:06 PM UTCinvestigating

   We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. May 19, 2026 at 5:06 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. May 19, 2026 at 5:35 PM UTCresolved

   This incident has been resolved.

1. April 28, 2026 at 10:17 AM UTCinvestigating

   This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.

2. April 28, 2026 at 11:31 AM UTCidentified

   The issue has been identified and a fix has been implemented.

3. April 28, 2026 at 11:43 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 28, 2026 at 11:48 AM UTCresolved

   This incident has been resolved.

1. April 27, 2026 at 5:12 PM UTCinvestigating

   We are currently investigating an issue with website subscriptions not being activated.

2. April 27, 2026 at 5:28 PM UTCinvestigating

   We are continuing to investigate this issue.

3. April 27, 2026 at 5:43 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 27, 2026 at 5:48 PM UTCresolved

   This incident has been resolved.

1. April 27, 2026 at 4:09 PM UTCinvestigating

   We are currently investigating issues with editing and loading sites.

2. April 27, 2026 at 4:25 PM UTCinvestigating

   We are continuing to investigate this issue.

3. April 27, 2026 at 4:35 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 27, 2026 at 6:16 PM UTCmonitoring

   We are continuing to monitor for any further issues.

5. April 27, 2026 at 6:26 PM UTCidentified

   The issue has been identified and a fix is being implemented.

6. April 27, 2026 at 10:01 PM UTCidentified

   We are continuing to work on a fix for this issue.

7. April 27, 2026 at 10:20 PM UTCresolved

   This incident has been resolved.

1. April 21, 2026 at 5:21 PM UTCinvestigating

   We’re investigating issues with new payment details being saved.

2. April 21, 2026 at 5:38 PM UTCinvestigating

   We are continuing to investigate this issue.

3. April 21, 2026 at 6:13 PM UTCmonitoring

   Issue has been mitigated and we are monitoring the fix.

4. April 21, 2026 at 6:41 PM UTCresolved

   This incident has been resolved.

1. April 9, 2026 at 10:02 AM UTCinvestigating

   We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

2. April 9, 2026 at 10:04 AM UTCinvestigating

   We are continuing to investigate this issue.

3. April 9, 2026 at 10:29 AM UTCidentified

   The issue has been identified and a fix is being implemented.

4. April 9, 2026 at 11:13 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. April 9, 2026 at 11:22 AM UTCresolved

   This incident has been resolved.

1. April 2, 2026 at 7:11 PM UTCinvestigating

   We're investigating issues with loading sites.

2. April 2, 2026 at 7:18 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. April 2, 2026 at 7:24 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. April 2, 2026 at 7:29 PM UTCresolved

   This incident has been resolved.

1. March 31, 2026 at 9:26 PM UTCinvestigating

   We're investigating errors while connecting to some Squarespace sites.

2. March 31, 2026 at 9:45 PM UTCmonitoring

   We're investigating errors while connecting to some Squarespace sites.

3. March 31, 2026 at 9:49 PM UTCmonitoring

   Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.

4. March 31, 2026 at 10:01 PM UTCresolved

   This incident has been resolved.

5. April 7, 2026 at 5:41 PM UTCpostmortem

   On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform. At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports. At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests. At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.  At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally. We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.

1. March 31, 2026 at 5:40 PM UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

2. March 31, 2026 at 6:00 PM UTCidentified

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

3. March 31, 2026 at 6:26 PM UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.

4. March 31, 2026 at 6:37 PM UTCresolved

   Acuity Scheduling is now fully operational.

1. March 18, 2026 at 3:38 PM UTCinvestigating

   We are currently investigating issues with sites not loading properly due to errors and delays.

2. March 18, 2026 at 4:07 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 18, 2026 at 4:28 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. March 18, 2026 at 4:56 PM UTCresolved

   This incident has been resolved.

1. March 10, 2026 at 1:35 PM UTCinvestigating

   We are currently investigating an issue where domain registrations are not being completed and remain in pending status.

2. March 10, 2026 at 2:00 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 10, 2026 at 2:28 PM UTCinvestigating

   We are also investigating an issue with billing subscriptions along with domain registrations.

4. March 10, 2026 at 2:53 PM UTCinvestigating

   We are continuing to investigate this issue. Thank you for your patience.

5. March 10, 2026 at 3:17 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. March 10, 2026 at 3:57 PM UTCresolved

   This incident has been resolved.

1. March 6, 2026 at 12:48 PM UTCinvestigating

   We are investigating domain transfers issues. Customers might not be able to review and manage domains that are pending transfer to Squarespace.

2. March 6, 2026 at 12:49 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. March 6, 2026 at 1:31 PM UTCresolved

   This incident has been resolved.

1. March 1, 2026 at 9:03 AM UTCinvestigating

   We're investigating issues with sites loading.

2. March 1, 2026 at 9:25 AM UTCinvestigating

   We are continuing to investigate this issue.

3. March 1, 2026 at 9:25 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. March 1, 2026 at 11:13 AM UTCresolved

   This incident has been resolved.

1. February 11, 2026 at 8:18 PM UTCinvestigating

   We're investigating issues with new trial creation.

2. February 11, 2026 at 8:39 PM UTCmonitoring

   We're continuing to monitor this issue.

3. February 11, 2026 at 10:00 PM UTCresolved

   This incident has been resolved.