50 Stitch Data incidents · August 2019 — official updates, affected components, duration and resolution details.
Our team has identified an issue where Stitch API calls to Meta for data are interrupted. Our team is investigating the issue and will keep you posted at the earliest
The issue has been fixed and the team is monitoring the results.
This issue has been resolved. We apologize for the inconvenience and appreciate your patience.
We’re investigating an issue impacting the ability to open Stitch UI and are diligently working to resolve the issue as soon as possible. Updates will be provided as new information becomes available during the resolution process. We apologize for any inconvenience and appreciate your patience.
The issue has been fixed and the team is monitoring the results.
This issue has been resolved. We apologize for the inconvenience and appreciate your patience.
We're investigating an issue affecting Extractions in Stitch Cloud and are diligently working to resolve the issue as soon as possible. We'll provide new information as it becomes available while the issue is being addressed. We apologize for any inconvenience and appreciate your patience.
Our team is continuing to diligently work on resolving the issue. We will keep you posted on any further updates.
The issue has been identified, and our team is actively working on mitigation and implementing a fix.
The issue has been fixed and the team is monitoring the results.
This issue has been resolved. We apologize for the inconvenience and appreciate your patience.
We are aware of an issue affecting our Linkedin Ads integration and are investigating the issue.
A fix has been implemented and we are monitoring.
This incident has been resolved.
Our Facebook Ads integration was experiencing extraction job failures due to an issue with our Facebook app. The issue has been resolved and we have returned to normal operations.
We are currently investigating an issue causing duplicate records on some Snowflake destinations.
We have identified an issue where some Stitch Snowflake loading processors are working on the same sets of data at the same time, which is causing duplicate data to be loaded on some customer Snowflake environments. We are working to address the issue to stop the data duplication as soon possible.
A fix has been implemented to resolve the data duplication issue on some Snowflake customer environments. Impacted customers may experience load performance lag temporarily during this time. We are continuing to monitor the situation closely.
This incident has been resolved.
We have identified the issue and are actively working on deploying the solution
The issue has been resolved and the Web App should now be responsive again. Data pipelines have not been impacted.
We are currently investigating a degradation of performance in the Redshift loader.
The issue has been identified and we are in the process of deploying a fix.
A fix has been implemented and we are monitoring internal statistics to ensure proper performance of Redshift loaders.
The issue has been resolved.
We are currently facing latency issue with our app. In the process of investigating the issue
The issue seems to have resolved
Our Shopify integration is experiencing elevated error rates reaching the Shopify API. Our team is troubleshooting the issue and reaching out to Shopify for more information and to resolve the error as soon as possible
We have identified the issue and waiting for partner to rectify/resolve the issue
A work around has been provided for customers
This incident has been resolved
Our team is investigating an issue affecting availability of the web application. Note that this does not affect any extraction or loading processes.
Our team has identified the cause of the degraded availability and have implemented a workaround while we address the root cause.
The root cause has been resolved and web application availability has remained stable during monitoring. Integrations encountered no disruption to extraction or loading processes, and no data has been lost as a result of this incident.
Our Shopify integration is experiencing elevated error rates reaching the Shopify API. Our team is troubleshooting the issue and reaching out to Shopify for more information and to resolve the error as soon as possible.
The issue is resolved with Shopify API connectivity
We're currently investigating an issue affecting our Single Sign On login flow. Users may be unable to log into their Stitch accounts if Single Sign On has been enabled for their workspace as we continue to investigate. If account access is needed during this time period, Stitch Admin users can continue to log in with basic authentication.
The incident has been resolved
Our team is currently investigating an issue that is preventing users from logging into and / or using the user-interface. We will provide updates as they become available.
We've identified and are working to resolve a networking change that has affected the front-end availability.
The user interface availability has been restored and we are continuing to monitor for stability.
The user-interface has remained available and stable throughout our monitoring period.
Some load jobs are experiencing abnormal latency and taking longer than expected to complete. We are actively investigating this issue for a prompt resolution
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is working on an updated setup process for the Shopify integration. New Shopify connections are not available at this time and all existing Shopify connections will continuing to replicate data without issue.
Customers are now able to create new Shopify integrations successfully with our updated setup process. All existing Shopify connections remain unaffected and will continue to replicate data without issue.
Some users may face issues when logging in. The issue has been identified and solutions are being worked on.
Some users may face extended browser load times on various pages of the application as service levels return to normal. We are continuing to monitor impact as mitigating solutions are propagated.
Clients should be able to log in at this time.
We have identified an issue where users are unable to log into their accounts. We are currently investigating.
The issue has been identified and fixes have been implemented. There may still be lingering issues but we are actively monitoring.
There should no longer be issues with logging into the app.
We have identified an issue where users are unable to log into their accounts. We are currently investigating.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Access has been restored to users who were experiencing difficulty logging in. Root cause has been identified and will be resolved shortly.
The issue with logging into app.stitchdata.com has been resolved. Users should now be able to log into their accounts. This incident solely affected logins to the Stitch web application; all other functions remained operational including extractions and loads.
Some extraction jobs are failing to start at the scheduled time. We have identified the issue and are working to implement a fix.
A fix has been applied and we are currently monitoring extraction jobs as they return to their normal schedules.
Extraction jobs have consistently begun at their normal schedules during our monitoring window. No data has been lost as a result of this incident.