Historial de interrupciones de Sync

Elevated API Errors

Comenzó July 3, 2026 at 4:15 AM UTC 12h 10m

Pending

Componentes afectados

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

July 3, 2026 at 4:15 AM UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download
July 3, 2026 at 4:51 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 3, 2026 at 4:25 PM UTCresolved
This incident has been resolved.

Login and upload issues affecting a subset of Sync users

Comenzó May 27, 2026 at 5:03 PM UTC 8m

IssuesMinor incident

Componentes afectados

Control Panel

May 27, 2026 at 5:03 PM UTCinvestigating
We are currently investigating an issue affecting login and uploads in the Sync web panel.
May 27, 2026 at 5:05 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 27, 2026 at 5:11 PM UTCresolved
This incident has been resolved.

Elevated Errors when previewing an Excel Document

Comenzó May 25, 2026 at 2:32 PM UTC 2h 45m

IssuesMinor incident

Componentes afectados

Control Panel

May 25, 2026 at 2:32 PM UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
May 25, 2026 at 2:52 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 25, 2026 at 4:43 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 25, 2026 at 5:17 PM UTCresolved
This incident has been resolved.

Emergency Upstream Maintenance

Comenzó May 5, 2026 at 5:14 PM UTC 3h 56m

IssuesMinor incident

Componentes afectados

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

May 5, 2026 at 5:14 PM UTCmonitoring
One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.
May 5, 2026 at 9:10 PM UTCresolved
This incident has been resolved.

Errors when previewing MS Documents in the Control Panel

Comenzó May 1, 2026 at 6:51 PM UTC 6h 33m

IssuesMinor incident

Componentes afectados

Control Panel

May 1, 2026 at 6:51 PM UTCidentified
We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.
May 1, 2026 at 9:59 PM UTCmonitoring
A temporary fix has been implemented. We are currently monitoring the issue.
May 2, 2026 at 1:24 AM UTCresolved
This incident has been resolved.

Login issues affecting mobile apps

Comenzó March 6, 2026 at 12:56 PM UTC 2h 7m

Pending

Componentes afectados

iOS Mobile ClientAndroid Mobile Client

March 6, 2026 at 12:56 PM UTCinvestigating
We are currently investigating a login issue affecting the iOS and Android mobile apps
March 6, 2026 at 3:02 PM UTCresolved
This incident has been resolved.

Login issues affecting the Sync mobile apps

Comenzó December 21, 2025 at 7:56 PM UTC 1d 11h

IssuesMinor incident

Componentes afectados

iOS Mobile ClientWindows DesktopMac DesktopAndroid Mobile Client

December 21, 2025 at 7:56 PM UTCinvestigating
We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.
December 22, 2025 at 3:23 AM UTCinvestigating
We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users
December 22, 2025 at 2:59 PM UTCinvestigating
We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.
December 22, 2025 at 3:37 PM UTCinvestigating
We are continuing to investigate this issue.
December 23, 2025 at 7:21 AM UTCresolved
A new release is now available for the mobile apps that have resolved the issue.

THIS IS A DRILL

Comenzó December 2, 2025 at 3:04 PM UTC 2m

Pending

Componentes afectados

Control Panel

December 2, 2025 at 3:04 PM UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
December 2, 2025 at 3:04 PM UTCidentified
THIS IS A DRILL: We have identified the issue.
December 2, 2025 at 3:05 PM UTCidentified
THIS IS A DRILL: We are monitoring the issue.
December 2, 2025 at 3:06 PM UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
December 2, 2025 at 3:06 PM UTCresolved
THIS IS A DRILL: This issue is resolved.

Elevated Errors Accessing the Control Panel and Web Site

Comenzó November 18, 2025 at 1:32 PM UTC 2h 46m

OutageMajor incident

Componentes afectados

Control PanelPublic Website (sync.com)

November 18, 2025 at 1:32 PM UTCinvestigating
We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.
November 18, 2025 at 1:44 PM UTCidentified
We have been informed that our upstream provider has identified the issue and is implementing a fix.
November 18, 2025 at 2:38 PM UTCidentified
We are continuing to work on this issue, we are in the process of mitigating the upstream issue.
November 18, 2025 at 2:48 PM UTCmonitoring
A fix has been implemented by our upstream, we are currently monitoring.
November 18, 2025 at 4:18 PM UTCresolved
This incident has been resolved.

Some desktop apps are showing device is suspended

Comenzó October 1, 2025 at 4:01 PM UTC 1h 2m

IssuesMinor incident

Componentes afectados

Windows DesktopMac Desktop

October 1, 2025 at 5:01 PM UTCinvestigating
We are currently investigating an issue where the desktop app may show your device is suspended
October 1, 2025 at 5:02 PM UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

Comenzó August 2, 2025 at 9:00 PM UTC 8h 0m

IssuesMinor incident

August 5, 2025 at 5:36 PM UTCresolved
Some users may be unable to log in to Sync.

Some users may experience issues with uploads, downloads, and file transfers

Comenzó July 7, 2025 at 7:15 PM UTC 0m

IssuesMinor incident

July 8, 2025 at 5:05 PM UTCresolved
Issue has been resolved.

Scheduled Maintenance

Comenzó June 26, 2025 at 1:42 PM UTC 12h 15m

Pending

Componentes afectados

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

June 26, 2025 at 1:42 PM UTCinvestigating
We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.
June 26, 2025 at 7:03 PM UTCidentified
We are working to resolve an outage in our systems, the cause has been identified and a fix is underway
June 26, 2025 at 7:18 PM UTCmonitoring
A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.
June 26, 2025 at 10:28 PM UTCmonitoring
Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.
June 27, 2025 at 1:57 AM UTCresolved
This incident has been resolved.

Elevated API Errors

Comenzó May 28, 2025 at 7:41 PM UTC 6h 24m

IssuesMinor incident

Componentes afectados

Control PanelPublic Website (sync.com)

May 28, 2025 at 7:41 PM UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
May 28, 2025 at 7:41 PM UTCinvestigating
We are continuing to investigate this issue.
May 28, 2025 at 8:16 PM UTCidentified
The issue has been identified, a fix is being implemented.
May 28, 2025 at 8:58 PM UTCmonitoring
A fix has been implemented and we are monitoring the situation.
May 29, 2025 at 2:04 AM UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

Comenzó March 12, 2025 at 7:59 PM UTC 2h 22m

IssuesMinor incident

Componentes afectados

Control Panel

March 12, 2025 at 7:59 PM UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
March 12, 2025 at 9:40 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 12, 2025 at 10:21 PM UTCresolved
This incident has been resolved.

Elevated Errors

Comenzó February 18, 2025 at 2:00 AM UTC 58m

Pending

February 18, 2025 at 2:00 AM UTCinvestigating
We are experiencing elevated errors
February 18, 2025 at 2:59 AM UTCresolved
This incident has been resolved

Elevated Errors

Comenzó February 11, 2025 at 5:15 PM UTC 4h 59m

IssuesMinor incident

Componentes afectados

iOS Mobile ClientWindows DesktopMac DesktopControl PanelAndroid Mobile Client

February 11, 2025 at 5:15 PM UTCinvestigating
We are seeing elevated error rates and are currently looking into the issue.
February 11, 2025 at 5:26 PM UTCinvestigating
A change has been implemented and we are currently monitoring its impact.
February 11, 2025 at 5:26 PM UTCmonitoring
A change has been implemented, and we are currently monitoring its impact.
February 11, 2025 at 10:14 PM UTCresolved
This incident has been resolved.

THIS IS A DRILL

Comenzó December 20, 2024 at 8:17 PM UTC 2m

Pending

December 20, 2024 at 8:17 PM UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
December 20, 2024 at 8:17 PM UTCidentified
THIS IS A DRILL: We have identified the issue.
December 20, 2024 at 8:18 PM UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
December 20, 2024 at 8:19 PM UTCresolved
THIS IS A DRILL: This issue is resolved.

Login issues affecting a subset of Sync users

Comenzó September 11, 2024 at 9:03 PM UTC 2h 25m

IssuesMinor incident

Componentes afectados

Control Panel

September 11, 2024 at 9:03 PM UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
September 11, 2024 at 10:33 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 11, 2024 at 11:28 PM UTCresolved
This incident has been resolved.

Login and Syncing issues affecting a subset of Sync users

Comenzó July 15, 2024 at 5:44 PM UTC 2h 49m

IssuesMinor incident

Componentes afectados

Shared FoldersWindows DesktopControl PanelAndroid Mobile ClientLinks

July 15, 2024 at 5:44 PM UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
July 15, 2024 at 6:12 PM UTCidentified
The issue has been identified and a fix is being implemented.
July 15, 2024 at 6:52 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 15, 2024 at 8:33 PM UTCresolved
This incident has been resolved.