Historial de interrupciones de Teamsupport

1. September 1, 2026 at 4:04 PM UTCinvestigating

   Actualmente estamos investigando una interrupción del servicio que afecta a Messaging " Chat en vivo. Los clientes pueden experimentar fallos de inicio de sesión, problemas de carga del Hub y errores intermitentes del servidor

2. September 1, 2026 at 4:15 PM UTCidentified

   Hemos identificado la causa raíz de la perturbación actual del servicio que afecta a Messaging & Live Chat. Esta salida es el resultado de un incidente de infraestructura activo con Google Cloud Platform (GCP) que impacta la disponibilidad de plataforma en varios clientes. Los clientes pueden experimentar fallos de inicio de sesión, problemas de carga de Hub, errores intermitentes del servidor y fallos de enrutamiento de chat. Google está trabajando activamente para resolver el problema. Puede monitorear actualizaciones en vivo en status.cloud.google.com. Seguiremos proporcionando actualizaciones a medida que avance la situación y notificaremos a los clientes una vez restaurado el servicio.

3. September 1, 2026 at 7:25 PM UTCresolved

   Nos complace confirmar que la interrupción del servicio que afecta a Messaging " Live Chat ha sido totalmente resuelta. Todos los servicios están en pleno funcionamiento. La causa raíz fue identificada como un problema de infraestructura de Google Cloud Platform que desde entonces ha sido remediado por su equipo de ingeniería. Sinceramente nos disculpamos por la perturbación y les agradecemos su paciencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 7, 2026 at 7:21 PM UTCidentified

   Actualmente estamos experimentando un outage que afecta a la plataforma Messaging & Live Chat. Los clientes pueden ser incapaces de acceder a la aplicación o recibir un error "site can't be reached". Nuestro equipo de ingeniería está trabajando activamente en una resolución y proporcionará actualizaciones urgentemente.

2. August 7, 2026 at 7:45 PM UTCidentified

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. August 7, 2026 at 8:01 PM UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. March 30, 2026 at 4:47 PM UTCinvestigating

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. March 30, 2026 at 4:50 PM UTCinvestigating

   We are continuing to investigate this issue.

3. March 30, 2026 at 10:36 PM UTCresolved

   This incident has been resolved.

1. November 3, 2025 at 2:53 PM UTCinvestigating

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. November 3, 2025 at 3:08 PM UTCresolved

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

1. October 20, 2025 at 9:52 AM UTCmonitoring

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. October 20, 2025 at 9:55 AM UTCresolved

   This incident has been resolved.

1. June 12, 2025 at 6:27 PM UTCidentified

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. June 12, 2025 at 7:20 PM UTCidentified

   We are continuing to work on a fix for this issue.

3. June 12, 2025 at 7:22 PM UTCmonitoring

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. June 12, 2025 at 7:51 PM UTCmonitoring

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. June 12, 2025 at 8:31 PM UTCmonitoring

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. June 12, 2025 at 8:31 PM UTCmonitoring

   We are continuing to monitor for any further issues.

7. June 12, 2025 at 9:30 PM UTCmonitoring

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. June 12, 2025 at 11:47 PM UTCresolved

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

1. October 4, 2023 at 8:19 PM UTCinvestigating

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. October 4, 2023 at 8:19 PM UTCidentified

   As you continue to work through the incident, update your customers frequently.

3. October 4, 2023 at 8:19 PM UTCmonitoring

   Let your users know once a fix is in place, and keep communication clear and precise.

4. October 4, 2023 at 8:19 PM UTCresolved

   Empathize with those affected and let them know everything is operating as normal.