Historial de interrupciones de Ticketleap

1. July 23, 2026 at 4:59 PM UTCinvestigating

   La tienda de experiencias épicas está experimentando problemas críticos de conectividad de red que afectan la disponibilidad de servicio. Nuestro equipo está investigando.

2. July 23, 2026 at 5:06 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. July 23, 2026 at 5:54 PM UTCinvestigating

   El problema está relacionado con un outage en el proveedor de infraestructura en la nube. Nuestro equipo está siguiendo de cerca la situación y preparando posibles medidas adicionales de mitigación.

4. July 23, 2026 at 6:32 PM UTCinvestigating

   La tienda está ahora en línea y los servicios están restaurando progresivamente. Nuestro equipo seguirá vigilando la situación.

5. July 23, 2026 at 9:20 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. April 1, 2026 at 2:51 PM UTCresolved

   Activations experienced a brief outage from 9:09 AM EDT to 9:36 AM EDT. This was caused by a network configuration mismatch during a security patch. Recovery was delayed due to a secondary technical block in our deployment pipeline. All systems are now stable

1. December 16, 2025 at 7:54 PM UTCresolved

   The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.

1. December 17, 2025 at 4:19 PM UTCresolved

   The SSL certificate for several activation domains was removed from CloudFlare without notice and before its expiration date. We are working with CloudFlare support to determine the reason why the certificate was removed. This issue has been resolved.

1. December 5, 2025 at 2:57 PM UTCresolved

   An outage with our cloud delivery network (CDN) provider caused clients and customers to not be able to visit our pages. Issue was from 2:56AM EST to 3:12AM EST.

1. November 18, 2025 at 3:28 PM UTCmonitoring

   An underlying cloud service is experiencing a partial outage. Users may experience intermittent errors. Engineering is monitoring.

2. November 18, 2025 at 3:33 PM UTCresolved

   This incident has been resolved.

1. November 10, 2025 at 5:53 PM UTCresolved

   ShowClix had an 18 minute outage this morning. Between 11:24 and 11:42 AM EST engineering noted elevated error rates while processing credit card payments due to an underlying network issue.

1. October 20, 2025 at 4:08 PM UTCidentified

   An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.

2. October 20, 2025 at 9:04 PM UTCmonitoring

   Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.

3. October 21, 2025 at 1:27 PM UTCresolved

   As of 6:53 PM EDT last night we reported full recovery.

1. May 27, 2025 at 4:04 PM UTCresolved

   At 8:20 PM EDT replication stopped on a read-only replica database which caused 404 responses when accessing data created or updated after that time. Engineering attempted to restart the database at 10:05 PM. However the process did not restart on its own, leading to connection failures to the replica database for a period of around 6 minutes. At 10:11 PM DEVOPS pulled the affected replica out of rotation which resolved all issues. Practically the effects were that customers and clients experienced “not found” errors when viewing some data (viewing orders, event configurations, etc.) between 8:20PM and 10:05 PM and widespread 500 errors (which render as the broken ticket page) when accessing the application (purchasing tickets, logging in, accessing the admin, etc). between 10:05 and 10:11 PM. This affected all ShowClix, Ticketbooth and white label clients.