Historial de interrupciones de Trainerize

1. August 28, 2026 at 2:50 PM UTCinvestigating

   ABC ha detectado una anomalía que puede indicar un problema potencial que afecta a la aplicación(s) que se enumera a continuación. Nuestros equipos de ingeniería se han comprometido a confirmar cualquier impacto y determinar el curso de acción adecuado. Proporcionaremos actualizaciones tan pronto como se disponga de más información. Gracias por su paciencia.

2. August 28, 2026 at 4:22 PM UTCmonitoring

   Se ha implementado una solución, y nuestros equipos están monitoreando actualmente las aplicaciones para garantizar la estabilidad y el rendimiento están completamente restaurados. Seguiremos observando de cerca el comportamiento del sistema antes de confirmar la resolución. Apreciamos su paciencia mientras validamos la solución.

3. August 28, 2026 at 4:42 PM UTCresolved

   Queridos Clientes Valorados, Se ha resuelto la cuestión que afecta a los detalles de la labor realizada en Trainerize, incluidos conjuntos, representantes y estadísticas de ejercicio. La información de entrenamiento ahora es guardar y mostrar correctamente a través de plataformas web y móviles. La terminación del entrenamiento no se vio afectada. Sin embargo, las estadísticas de entrenamiento entraron entre aproximadamente 9:00 PM PT el 27 de agosto y 8:50 AM PT el 28 de agosto puede no haberse salvado y no se puede recuperar automáticamente. Los detalles perdidos pueden volver a entrar manualmente editando el entrenamiento completado. Nos disculpamos por la molestia y apreciamos su paciencia. Gracias por su apoyo continuo. ABC Fitness Solutions Número de referencia: ACC-10861

Traducido automáticamente desde la actualización oficial del incidente.

1. August 26, 2026 at 12:11 PM UTCinvestigating

   ABC ha detectado una anomalía que puede indicar un problema potencial que afecta a la aplicación(s) que se enumera a continuación. Nuestros equipos de ingeniería se han comprometido a confirmar cualquier impacto y determinar el curso de acción adecuado. Proporcionaremos actualizaciones tan pronto como se disponga de más información. Gracias por su paciencia.

2. August 26, 2026 at 12:17 PM UTCidentified

   Estamos investigando un problema que afecta los servicios de pago dentro de nuestras aplicaciones y llamadas API. Los clientes pueden experimentar errores o retrasos al intentar procesar pagos. Nuestros equipos están trabajando activamente para identificar la causa y restaurar el servicio normal. Proporcionaremos actualizaciones adicionales a medida que se disponga de más información.

3. August 26, 2026 at 12:24 PM UTCmonitoring

   Se ha implementado una solución, y nuestros equipos están monitoreando actualmente las aplicaciones para garantizar la estabilidad y el rendimiento están completamente restaurados. Seguiremos observando de cerca el comportamiento del sistema antes de confirmar la resolución. Apreciamos su paciencia mientras validamos la solución.

4. August 26, 2026 at 12:47 PM UTCresolved

   Queridos Clientes Valorados, Se ha resuelto la cuestión que afecta a los servicios de pago en nuestras aplicaciones y las llamadas API. El procesamiento de pagos funciona normalmente, y nuestros equipos continuarán monitoreando los servicios. Sinceramente nos disculpamos por cualquier inconveniente que esto pueda haber causado y apreciar su paciencia durante todo el incidente. Tiempo de impacto: Inicio: 6:40 AM Hora central Fin: 7:17 AM Hora central Gracias por su apoyo continuo. ABC Fitness Solutions Número de referencia: ACC-10858

Traducido automáticamente desde la actualización oficial del incidente.

1. July 24, 2026 at 12:59 PM UTCidentified

   ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.

2. July 24, 2026 at 1:28 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]

1. July 23, 2026 at 3:43 PM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. July 23, 2026 at 3:45 PM UTCidentified

   Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. July 23, 2026 at 4:29 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. July 23, 2026 at 4:38 PM UTCmonitoring

   POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.

5. July 23, 2026 at 4:52 PM UTCmonitoring

   We are continuing to monitor for any further issues.

6. July 23, 2026 at 6:42 PM UTCmonitoring

   A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

7. July 23, 2026 at 10:21 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions

1. July 1, 2026 at 8:22 PM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. July 1, 2026 at 8:23 PM UTCinvestigating

   We are continuing to investigate this issue.

3. July 1, 2026 at 9:09 PM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. July 1, 2026 at 9:27 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]

1. June 27, 2026 at 12:21 AM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 27, 2026 at 12:47 AM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. June 27, 2026 at 1:06 AM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]

1. June 24, 2026 at 6:48 AM UTCinvestigating

   ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 24, 2026 at 7:59 AM UTCidentified

   Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

3. June 24, 2026 at 11:44 AM UTCidentified

   We are continuing to work on a fix for this issue.

4. June 24, 2026 at 1:02 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718

1. June 18, 2026 at 3:27 PM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 18, 2026 at 3:36 PM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. June 18, 2026 at 9:45 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions

1. June 18, 2026 at 9:15 AM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 18, 2026 at 9:32 AM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. June 18, 2026 at 10:03 AM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]

1. June 18, 2026 at 2:09 AM UTCidentified

   Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

2. June 18, 2026 at 2:19 AM UTCmonitoring

   Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

3. June 18, 2026 at 2:29 AM UTCresolved

   The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

1. June 18, 2026 at 1:48 AM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 18, 2026 at 2:16 AM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. June 18, 2026 at 2:29 AM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]

1. June 16, 2026 at 10:34 AM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 16, 2026 at 10:43 AM UTCinvestigating

   We are continuing to investigate this issue.

3. June 16, 2026 at 11:38 AM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. June 16, 2026 at 11:54 AM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]

1. June 15, 2026 at 4:59 PM UTCinvestigating

   Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.

2. June 15, 2026 at 7:27 PM UTCidentified

   Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.

3. June 15, 2026 at 9:40 PM UTCidentified

   We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.

4. June 15, 2026 at 11:08 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team

1. June 15, 2026 at 4:54 PM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 15, 2026 at 5:14 PM UTCidentified

   Our technical teams have identified the source of the issue affecting the application. Currently, the impact is limited to Mobile App & Web App within the application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. June 15, 2026 at 5:28 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. June 15, 2026 at 11:00 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10689

1. June 9, 2026 at 7:30 PM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 9, 2026 at 7:41 PM UTCinvestigating

   We are continuing to investigate this issue.

3. June 9, 2026 at 8:28 PM UTCmonitoring

   As of now system is stable and we are closely monitoring the system We appreciate your patience during the issue.

4. June 9, 2026 at 9:48 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10682]

1. June 4, 2026 at 12:32 PM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 4, 2026 at 12:39 PM UTCinvestigating

   The impacted application has been updated from Commerce to Legacy Billing. The issue was isolated to Legacy Billing, and Commerce services were not impacted by this event. We apologize for any confusion caused by the initial communication and appreciate your understanding.

3. June 4, 2026 at 12:53 PM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. June 4, 2026 at 1:30 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10667

1. June 3, 2026 at 12:48 AM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. June 3, 2026 at 1:10 AM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. June 3, 2026 at 1:29 AM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10660]

1. May 25, 2026 at 5:20 PM UTCinvestigating

   We're currently experiencing a service interruption on the ABC Trainerize web and mobile app. Our team is actively investigating and will provide a resolution as soon as possible. We apologize for any inconvenience.

2. May 25, 2026 at 5:30 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. May 25, 2026 at 5:42 PM UTCresolved

   The service interruption impacting ABC Trainerize web and mobile applications has been resolved. Our teams implemented a fix and verified all affected systems have been fully restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact Support. Thank you, ABC Trainerize Team

1. May 25, 2026 at 5:13 PM UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. May 25, 2026 at 5:30 PM UTCinvestigating

   We are continuing to investigate this issue.

3. May 25, 2026 at 5:34 PM UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. May 25, 2026 at 5:51 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [11:48 AM] Central Time End: [12:30 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10641]

1. May 7, 2026 at 8:29 PM UTCidentified

   We are currently investigating an issue affecting the Ignite Engagement mobile app where the Member QR barcode icon may be unresponsive for some users. Impact: This issue occurs after the app is force closed and reopened. When impacted, tapping the QR code icon does not open the barcode needed for club check-in. This affects both iOS and Android users on version 8.16.0 (cp1). Workaround: As a temporary workaround, users can delete and reinstall the app. The QR code will function normally until the app is force closed again. Our teams are actively investigating and evaluating next steps, including mitigation options. We will provide updates as more information becomes available.

2. May 7, 2026 at 9:22 PM UTCmonitoring

   The issue causing the Member QR barcode icon to be unresponsive in the Engagement mobile app has been resolved. A fix has been deployed 8.16.0 (cp2) to address the problem affecting some users on version 8.16.0 (cp1) after force closing the app. What users can expect: - The update is applied automatically in the app. - All Trainerize and Engagement App users will see a notification that the app will close and reopen as the update is applied. - Once complete, the QR code should open and function normally for club check-in. - No further user action is required. We appreciate your patience as we validate the fix.

3. May 7, 2026 at 9:47 PM UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10607