Historial de interrupciones de Usaepay

1. September 2, 2026 at 6:30 PM UTCresolved

   Septiembre 2, 2026 6:56AM PDT Identificados - Hemos identificado problemas de conectividad y actualmente estamos trabajando con un proveedor de corriente. Por favor vuelva a iniciar cualquier transacción fallida. Septiembre 2, 2026 7:34AM PDT Identificado - Apreciamos su paciencia mientras continuamos trabajando con un proveedor de corriente sobre este tema. Septiembre 2, 2026 8:32AM PDT Identificado - Este es todavía un problema continuo con un proveedor de corriente. Seguiremos manteniéndolo actualizado mientras recibimos información. Gracias por su paciencia. Septiembre 2, 2026 9:24AM PDT Monitoreo - Nuestro proveedor de corriente ha identificado el problema y está trabajando en la solución. Hemos mitigado el tráfico para estabilizar la cuestión y estamos monitoreando la estabilidad. Septiembre 2, 2026 11:30AM PDT Resueltos - Hemos sido estables y ya no estamos viendo problemas. Resolvido.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 26, 2026 at 2:00 AM UTCupdate

   24 de agosto, 2026 1:23PM PDT Programado - Realizaremos el mantenimiento programado del centro de datos de la ruta. No se espera ninguna interrupción del servicio o tiempo de inactividad durante esta ventana de mantenimiento. Si encuentra algún error durante este tiempo, por favor vuelva a iniciar su acción anterior. 25 de agosto, 2026 7:00PM PDT Active - El mantenimiento programado está empezando.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 23, 2026 at 3:14 AM UTCresolved

   22 de agosto, 2026 6:38PM PDT Investigación - Actualmente estamos investigando un problema potencial que afecta a un proveedor de terceros. Esto puede estar afectando algunos servicios. Nuestro equipo está trabajando para confirmar y evaluar el impacto. 22 de agosto, 2026 7:10PM PDT Monitoreo - La cuestión de arriba parece resolverse. Estamos monitoreando el rendimiento para asegurar que los servicios permanezcan estables. 22 de agosto, 2026 8:14PM PDT Resueltos - Todos los servicios ahora funcionan normalmente.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 19, 2026 at 5:19 PM UTCresolved

   19 de julio, 2026 9:53AM PDT Identificado - Estamos investigando un problema que impacta el rendimiento del procesamiento de transacciones. Los comerciantes pueden ver un mensaje de error: “Error (Incapaz de conectarse al procesador)” Por favor, vuelva a iniciar cualquier transacción fallida. 19 de julio de 2026 10:04AM PDT Monitoring - Nuestro equipo de ingeniería ha identificado y resuelto la cuestión relacionada con un proveedor de corriente. Seguimos vigilando el servicio para garantizar la estabilidad y velar por cualquier otra cuestión. 19 de julio de 2026 10:19AM PDT resuelto - No hemos observado errores adicionales desde nuestra actualización anterior.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 8, 2026 at 1:30 PM UTCresolved

   July 8, 2026 4:00AM PDT Investigating - We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time. July 8, 2026 4:30AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. July 8, 2026 5:00AM PDT Monitoring - The customer database has been stable after our engineers resolved the issue. We will continue to monitor for further errors. July 8, 2026 6:30AM PDT Resolved - We have observed no further issues. Resolved.

1. June 9, 2026 at 8:37 PM UTCresolved

   June 9, 2026 11:23AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions. June 9, 2026 1:14PM PDT Identified - We are actively working with our partners to resolve the issue and will share updates as recovery progresses. June 9, 2026 1:37PM PDT Resolved - We have been seeing platform stability from Tsys and will continue to monitor. The issue is now resolved.

1. June 5, 2026 at 7:32 PM UTCresolved

   June 4, 2026 3:00PM PDT Investigating - We are investigating an issue with our batch closure system. Our gateway remains operational at this time. June 5, 2026 9:00AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. June 5, 2026 10:10AM PDT Monitoring - Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors. June 5, 2026 12:32PM PDT Resolved - We have observed no further issues. Resolved.

1. May 28, 2026 at 9:00 PM UTCresolved

   May 28, 2026 1:07PM PDT Investigating - We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational. May 28, 2026 1:29PM PDT Monitoring - Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this. May 28, 2026 2:00PM PDT Resolved - Resolved

1. May 13, 2026 at 7:20 PM UTCresolved

   May 13, 2026 11:47AM PDT Investigating - We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact. May 13, 2026 11:59AM PDT Monitoring - The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable. May 13, 2026 12:20PM PDT Resolved - All services are now operating normally.

1. May 6, 2026 at 4:13 PM UTCresolved

   April 30, 2026 11:27AM PDT Identified - We are aware of an issue causing some transactions to remain in a pending state, whilst batches close and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience. May 6, 2026 9:13AM PDT Resolved - This has now been resolved.

1. April 30, 2026 at 11:56 AM UTCresolved

   April 28, 2026 2:00PM PDT Investigating - We are currently investigating issues with the Rest API requests. April 29, 2026 12:00PM PDT Identified - We have identified the cause and are working promptly on restoring services. April 29, 2026 4:32PM PDT Monitoring - We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved. April 29, 2026 11:58PM PDT Monitoring - We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved. April 30, 2026 4:56AM PDT Resolved - This is now resolved.

1. April 22, 2026 at 3:01 AM UTCresolved

   April 21, 2026 10:35AM PDT Scheduled - We will be performing maintenance in our data centers to improve performance and reliability. We do not expect any impact to transaction processing or downtime. April 21, 2026 7:07PM PDT Active - Our engineers are starting maintenance April 21, 2026 8:01PM PDT Completed - The Scheduled Maintenance is now concluded.

1. March 27, 2026 at 7:00 PM UTCresolved

   March 25, 2026 12:08PM PDT Investigating - We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution. March 25, 2026 1:39PM PDT Identified - Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution. March 27, 2026 10:00AM PDT Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. March 27, 2026 12:00PM PDT Resolved - No further issues observed. Gateway is fully operational.

1. March 24, 2026 at 7:06 PM UTCresolved

   March 24, 2026 9:28AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions. March 24, 2026 10:07AM PDT Identified - Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience. March 24, 2026 11:13AM PDT Monitoring - Merchant processing has been stable. We will continue to monitor the platform for further errors. March 24, 2026 12:06PM PDT Resolved - Resolved

1. February 17, 2026 at 2:58 AM UTCresolved

   February 16, 2026 1:54PM PST Investigating - We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. February 16, 2026 1:58PM PST Identified - Our engineers have identified the cause and are working promptly on restoring services. February 16, 2026 2:40PM PST Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. February 16, 2026 6:58PM PST Resolved - This is now resolved.