Historial de interrupciones de Very Good Security

1. July 9, 2026 at 11:51 AM UTCresolved

   Julio 2, 2026 23:24 UTC Programado - VGS llevará a cabo el mantenimiento programado en el entorno LIVE US. Durante esta ventana de mantenimiento, la creación de nuevas organizaciones y bóvedas, nuevos registros de usuarios, la creación de nuevas cuentas de servicio y las actualizaciones de configuraciones de SSO no estarán disponibles temporalmente. El panel VGS funcionará en modo sólo lectura durante la duración de esta ventana. Los clientes pueden experimentar breves períodos de latencia de respuesta elevada y errores por hasta 1 minuto. 9 de julio de 2026 06:00 UTC Activo - El mantenimiento programado está empezando. 9 de julio de 2026 11:03 UTC Activo - El mantenimiento programado en el entorno LIVE se ha extendido a las 12 PM UTC y sigue en curso. VGS Dashboard funcionará en modo sólo lectura durante la duración de esta ventana. Los clientes pueden experimentar breves períodos de latencia de respuesta elevada y errores por hasta 1 minuto. 9 de julio de 2026 11:51 UTC Se ha completado el mantenimiento programado.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 16, 2026 at 7:21 AM UTCresolved

   15 de junio de 2026 21:36 UTC Investigación - Actualmente estamos investigando una degradación parcial de los servicios de SFTP Proxy y Tokenization de archivos gestionados en el VGS Sandbox. Los usuarios pueden experimentar latencia intermitente, los timeouts o las conexiones fallidas al hacer solicitudes de SFTP proxy en el entorno Sandbox. Nuestro equipo de ingeniería está diagnosticando activamente la causa raíz para restaurar el rendimiento completo. Proporcionaremos actualizaciones a medida que se disponga de más información. 15 de junio de 2026 22:52 UTC Investigación - Nuestro equipo de ingeniería continúa investigando el rendimiento degradado de los servicios de SFTP Proxy y Managed File Tokenization en el VGS Sandbox. Estamos trabajando activamente para identificar la causa raíz y restaurar la funcionalidad completa. Proporcionaremos más actualizaciones a medida que se disponga de más información. 16 de junio, 2026 00:13 UTC Identificado - Nuestro equipo de ingeniería ha identificado la causa raíz del rendimiento degradado de los servicios SFTP Proxy y Managed File Tokenization en el VGS Sandbox. Nuestro equipo está trabajando activamente en el despliegue de una solución. Proporcionaremos otra actualización a más tardar a las 1:30 UTC. 16 de junio de 2026 01:35 UTC Monitoreo - Nuestro equipo de ingeniería ha implementado una solución para el rendimiento degradado de los servicios SFTP Proxy y Managed File Tokenization en el VGS Sandbox. Actualmente estamos monitoreando el sistema para confirmar que la cuestión está totalmente resuelta. Por favor, espere la próxima actualización a más tardar las 2:30 UTC. 16 de junio, 2026 02:38 UTC Monitoreo - Hemos confirmado que SFTP Proxy en Sandbox está operando como se espera. Nuestro equipo continúa probando y monitoreando el rendimiento de MFT en la caja de arena para garantizar la plena funcionalidad. Proporcionaremos otra actualización una vez que se confirme la funcionalidad completa junio 16, 2026 07:21 UTC Resolvido - El MFT y SFTP Proxy en el Sandbox han sido confirmados operativos y están actuando como se espera.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 15, 2026 at 6:01 AM UTCresolved

   15 de junio, 2026 05:06 UTC Investigación - Actualmente estamos investigando un problema donde los usuarios no pueden crear o actualizar rutas en el entorno de Sandbox. Nuestro equipo de ingeniería está trabajando activamente para resolver esto. Vamos a proporcionar una nueva actualización pronto. 15 de junio, 2026 05:55 UTC Monitoreo - La funcionalidad de creación y actualización de rutas ha sido restaurada en el entorno Sandbox. Estamos monitoreando activamente para garantizar la estabilidad continua y proporcionaremos nuevas actualizaciones según sea necesario. 15 de junio de 2026 06:01 UTC Resolver - La creación de la ruta y la funcionalidad de actualización en el entorno Sandbox ha sido completamente restaurada. Todas las operaciones funcionan como se espera.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 25, 2026 at 3:06 PM UTCresolved

   25 de mayo de 2026 12:31 UTC Programado - VGS realizará el mantenimiento programado en el entorno LIVE. Durante esta ventana de mantenimiento, la creación de nuevas organizaciones y bóvedas, nuevos registros de usuarios, la creación de nuevas cuentas de servicio y las actualizaciones de configuraciones de SSO no estarán disponibles temporalmente. El panel VGS funcionará en modo sólo lectura durante la duración de esta ventana. Los clientes pueden experimentar breves períodos de latencia de respuesta elevada hasta 1 minuto, y posiblemente respuestas 5xx. Esta es una continuación del mantenimiento que acaba de terminar. 25 de mayo de 2026 12:32 UTC Activo - El mantenimiento programado está empezando. 25 de mayo de 2026 15:06 UTC Completado - El mantenimiento programado se ha completado Muchas gracias por su paciencia y comprensión.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 25, 2026 at 12:00 PM UTCresolved

   18 de mayo de 2026 23:38 UTC Programado - VGS realizará el mantenimiento programado en el entorno LIVE. Durante esta ventana de mantenimiento, la creación de nuevas organizaciones y bóvedas, nuevos registros de usuarios, la creación de nuevas cuentas de servicio y las actualizaciones de configuraciones de SSO no estarán disponibles temporalmente. El panel VGS funcionará en modo sólo lectura durante la duración de esta ventana. Los clientes pueden experimentar breves períodos de latencia de respuesta elevada hasta 1 minuto, y posiblemente respuestas 5xx. 25 de mayo, 2026 06:00 UTC Activo - El mantenimiento programado está empezando. 25 de mayo de 2026 12:00 UTC Completado - El mantenimiento programado está completo.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 21, 2026 at 11:00 AM UTCresolved

   May 15, 2026 11:37 UTC Scheduled - VGS will be performing a scheduled maintenance on the LIVE-US environment. During this maintenance window, customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 21, 2026 10:00 UTC Active - Scheduled maintenance is starting. May 21, 2026 11:00 UTC Completed - Scheduled maintenance is complete.

1. May 18, 2026 at 10:26 AM UTCresolved

   May 14, 2026 00:29 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 18, 2026 06:00 UTC Active - Scheduled maintenance is starting. May 18, 2026 08:59 UTC Active - The scheduled maintenance on the LIVE environment has been extended to 12 PM UTC and is still ongoing. Customers may continue to experience brief periods of elevated response latency and possible 5xx responses. We are actively working to complete the maintenance as quickly as possible and will provide another update once it concludes. May 18, 2026 10:26 UTC Completed - Scheduled maintenance is complete.

1. May 17, 2026 at 12:03 PM UTCresolved

   May 17, 2026 09:32 UTC Investigating - We are currently experiencing partial performance degradation affecting the Forward HTTP Proxy service. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available. May 17, 2026 10:19 UTC Investigating - We are continuing to investigate performance degradation affecting both Forward and Reverse Proxy services. Our Engineering team is actively working to identify the cause and restore full performance. We will provide further updates as soon as more information becomes available. May 17, 2026 11:08 UTC Monitoring - Our Engineering team has applied improvements, and we are now seeing service performance recover. The service has been operating normally for the last 30 minutes. We continue to closely monitor the situation to ensure stability and will share further updates as more information becomes available. May 17, 2026 12:03 UTC Resolved - After close monitoring, we have confirmed that the HTTP proxy service is stable and operating normally. No further issues have been observed.

1. May 13, 2026 at 10:00 PM UTCresolved

   May 4, 2026 19:49 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE-EU environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 13, 2026 18:00 UTC Active - Scheduled maintenance is starting. May 13, 2026 22:00 UTC Completed - Scheduled maintenance is complete.

1. May 12, 2026 at 4:00 PM UTCresolved

   May 4, 2026 19:42 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE AP environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 12, 2026 12:00 UTC Active - Scheduled maintenance is starting. May 12, 2026 16:00 UTC Completed - Scheduled maintenance is complete.

1. May 8, 2026 at 11:49 PM UTCresolved

   May 8, 2026 00:56 UTC Investigating - Our engineering team is monitoring an active incident reported by AWS in us-east-1, including elevated DynamoDB API errors and EC2 instance availability issues in one availability zone. VGS operates across multiple availability zones; however, the DynamoDB issue is region-wide. You may have observed brief intermittent errors from VGS services starting around 23:38 UTC. A total service interruption is not expected, but you may continue to experience intermittent errors or minor latency while this issue persists. We apologize for any inconvenience and will continue to provide updates as AWS works toward a resolution. For more details on the AWS incident, see: https://health.aws.amazon.com/health/status May 8, 2026 02:14 UTC Monitoring - Our team is continuing to monitor the incident with AWS in us-east-1. You may experience intermittent errors or latency from VGS services while this persists. For details: https://health.aws.amazon.com/health/status May 8, 2026 03:21 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS has indicated that progress toward resolution is slower than anticipated. You may continue to experience intermittent errors or latency from VGS services during this time. We expect to receive the next update from their team by 10:00 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 05:27 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS is observing early signs of recovery. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 11:30 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 06:53 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is working towards recovery for the impacted components. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 01:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 08:54 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is still working toward full recovery for the impacted components, though it is taking longer than initially anticipated. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 03:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 11:10 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is making progress on recovery, though full resolution is expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 6:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 14:06 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is actively working towards full recovery, though it is still expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 9:00 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 20:14 UTC Monitoring - Our team continues to monitor the ongoing AWS incident in us-east-1. Recovery is progressing more slowly than previously anticipated, and some VGS services may continue to experience intermittent errors or degraded performance for the next several hours. We will provide another update by 4:00 PM PDT or sooner if the situation changes. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:30 UTC Monitoring - We are seeing positive signs of progress on the AWS incident in us-east-1. The number of affected services is beginning to improve, though some intermittent errors or degraded performance may persist while recovery efforts continue. We will provide another update as soon as we have new information. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:49 UTC Resolved - AWS continues to work toward full resolution of the underlying incident in us-east-1, and their traffic mitigation efforts appear to have addressed potential instability on our end. Our team's monitoring has seen no impact to VGS services today. We will continue to monitor internally until the AWS incident is resolved and will reopen this incident if any impairment to VGS services is detected.

1. May 7, 2026 at 5:00 PM UTCresolved

   May 7, 2026 02:43 UTC Scheduled - VGS will be performing scheduled maintenance on all Sandbox environments. During this maintenance window, CMP and Vault services will be impacted. Customers may experience brief periods of elevated response latency for around 1-2 minutes during this window. May 7, 2026 16:00 UTC Active - Scheduled maintenance is starting. May 7, 2026 17:00 UTC Completed - Scheduled maintenance is complete.

1. May 6, 2026 at 2:08 AM UTCresolved

   May 5, 2026 22:40 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 22:47 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 23:41 UTC Investigating - Our engineering team is continuing to investigate the log delivery delay affecting the VGS Dashboard. We are actively working to restore delivery times to normal levels and will share another update shortly. May 6, 2026 01:07 UTC Monitoring - The log delivery delays on the VGS Dashboard have been mitigated. We are now seeing logs flowing to the dashboard, and we are monitoring the service as it continues to stabilize and catch up. Thank you for your patience. May 6, 2026 02:08 UTC Resolved - The log delivery delays on the VGS Dashboard have been resolved. All systems are operating normally. Thank you for your patience.