Historial de interrupciones de Vetspire

1. August 19, 2026 at 2:12 PM UTCinvestigating

   Actualmente estamos investigando un problema con la integración IDEXX WebPACS, ordenando imágenes a través de la integración ahora inesperadamente requiere una prueba específica para ser seleccionada o ingresada antes de proceder. Nuestro equipo de ingeniería está buscando activamente la causa para restaurar la funcionalidad estándar. Proporcionaremos actualizaciones tan pronto como se disponga de más información.

2. August 19, 2026 at 4:26 PM UTCmonitoring

   Hemos lanzado una solución para este problema y seguimos monitoreando de cerca el rendimiento de las características de Vetspire.

3. August 19, 2026 at 6:55 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 29, 2026 at 8:31 PM UTCinvestigating

   Estamos investigando informes de acceso limitado o no disponible al Módulo de embarque Actualizaremos esta página una vez que identifiquemos el impacto total de esta cuestión.

2. July 30, 2026 at 11:21 AM UTCidentified

   Hemos identificado la causa de esta cuestión y estamos trabajando para implementar una solución.

3. July 31, 2026 at 2:28 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. July 31, 2026 at 5:24 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 24, 2026 at 6:15 PM UTCinvestigating

   Actualmente estamos investigando informes de problemas que acceden al libro.tu.vet enlace de reserva online. Nuestro equipo está investigando activamente el tema

2. July 24, 2026 at 8:23 PM UTCinvestigating

   Seguimos investigando esta cuestión.

3. July 24, 2026 at 9:40 PM UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados. El sitio de reserva ha regresado a operaciones normales.

4. July 25, 2026 at 1:09 AM UTCresolved

   Esta cuestión se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 17, 2026 at 8:08 PM UTCinvestigating

   Los trabajos frescos están experimentando un outage que afecta la función de chat que está afectando a varios PIMS, incluyendo Vetspire.

2. July 20, 2026 at 1:36 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 16, 2026 at 4:20 PM UTCinvestigating

   Estamos investigando informes de campos desplegables desaparecidos dentro de la sección de admisión de algunos encuentros

2. July 17, 2026 at 1:50 PM UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. July 21, 2026 at 1:04 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 15, 2026 at 8:02 PM UTCinvestigating

   Actualmente Investigación: El mensaje de error aparece al realizar un pago en efectivo cuando "redondear facturas en efectivo" está habilitado.

2. July 16, 2026 at 11:04 AM UTCidentified

   Hemos identificado la causa de esta cuestión y estamos trabajando para implementar una solución.

3. July 17, 2026 at 4:30 PM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 15, 2026 at 2:39 PM UTCinvestigating

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

2. June 16, 2026 at 12:01 PM UTCresolved

   This incident has been resolved.

1. June 10, 2026 at 5:46 PM UTCinvestigating

   We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

2. June 12, 2026 at 4:55 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 12, 2026 at 5:22 PM UTCidentified

   We are continuing to work on a fix for this issue.

4. June 16, 2026 at 2:04 PM UTCresolved

   This incident has been resolved.

1. June 9, 2026 at 7:15 PM UTCinvestigating

   We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

2. June 9, 2026 at 10:13 PM UTCidentified

   We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

3. June 11, 2026 at 11:10 AM UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. June 12, 2026 at 5:21 PM UTCresolved

   This incident has been resolved.

1. June 8, 2026 at 2:50 PM UTCinvestigating

   We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

2. June 10, 2026 at 8:22 PM UTCidentified

   The issue has been identified and a fix is being implemented.

3. June 11, 2026 at 11:07 AM UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. June 11, 2026 at 12:02 PM UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

5. June 11, 2026 at 2:07 PM UTCresolved

   This incident has been resolved.

1. June 8, 2026 at 1:20 PM UTCinvestigating

   We are investigating reports of required providers when scheduling in the Daycare column.

2. June 8, 2026 at 6:45 PM UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. June 9, 2026 at 11:45 AM UTCresolved

   This incident has been resolved.

1. June 3, 2026 at 1:32 PM UTCinvestigating

   We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

2. June 3, 2026 at 9:38 PM UTCresolved

   A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

1. June 1, 2026 at 8:28 PM UTCidentified

   Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

2. June 2, 2026 at 3:23 PM UTCmonitoring

   A fix has been implemented, and performance has returned to normal.

3. June 2, 2026 at 3:37 PM UTCresolved

   This incident has been resolved.

1. May 26, 2026 at 2:22 PM UTCmonitoring

   We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

2. May 27, 2026 at 11:41 AM UTCmonitoring

   We are continuing to monitor the system to ensure stability.

3. May 27, 2026 at 1:01 PM UTCresolved

   This incident has been resolved; however, we will continue to monitor the system to ensure stability.

1. May 20, 2026 at 6:04 PM UTCinvestigating

   We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

2. May 21, 2026 at 11:06 AM UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. May 22, 2026 at 1:40 PM UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor.

4. May 26, 2026 at 2:07 PM UTCresolved

   This incident has been resolved.

1. May 20, 2026 at 3:35 PM UTCinvestigating

   We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

2. May 20, 2026 at 3:36 PM UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. May 20, 2026 at 3:36 PM UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

4. May 20, 2026 at 3:41 PM UTCresolved

   This incident has been resolved.

1. May 6, 2026 at 12:17 PM UTCinvestigating

   We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

2. May 7, 2026 at 11:26 AM UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. May 7, 2026 at 11:27 AM UTCidentified

   We are continuing to work on a fix for this issue.

4. May 8, 2026 at 11:20 AM UTCidentified

   A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

5. May 11, 2026 at 11:06 AM UTCresolved

   This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

1. May 4, 2026 at 3:08 PM UTCmonitoring

   We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

2. May 4, 2026 at 3:47 PM UTCmonitoring

   We are continuing to monitor for any further issues.

3. May 4, 2026 at 4:20 PM UTCresolved

   This incident has been resolved.

1. April 7, 2026 at 2:19 PM UTCinvestigating

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

2. April 7, 2026 at 2:45 PM UTCinvestigating

   We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

3. April 7, 2026 at 2:55 PM UTCinvestigating

   We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

4. April 7, 2026 at 3:08 PM UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

5. April 7, 2026 at 3:57 PM UTCresolved

   This incident has been resolved.

1. March 30, 2026 at 7:07 PM UTCinvestigating

   We are investigating reports of limited or unavailable access to Vetspire .

2. March 30, 2026 at 7:26 PM UTCmonitoring

   We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

3. March 30, 2026 at 8:54 PM UTCinvestigating

   We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

4. March 30, 2026 at 9:57 PM UTCinvestigating

   We are continuing to investigate this issue.

5. March 30, 2026 at 11:04 PM UTCinvestigating

   Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

6. March 30, 2026 at 11:59 PM UTCinvestigating

   We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

7. March 31, 2026 at 1:05 AM UTCidentified

   Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

8. March 31, 2026 at 1:57 AM UTCidentified

   Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

9. March 31, 2026 at 1:11 PM UTCmonitoring

   The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

10. March 31, 2026 at 2:14 PM UTCmonitoring

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

11. March 31, 2026 at 3:10 PM UTCmonitoring

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

12. March 31, 2026 at 4:23 PM UTCmonitoring

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

13. March 31, 2026 at 5:53 PM UTCresolved

    This incident has been resolved.