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Historial de interrupciones de Weave

51 Weave incidents · December 2025 — official updates, affected components, duration and resolution details.

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NWX Auto logging out Users when navigating phone settings.

Comenzó July 13, 2026 at 3:59 PM UTC 41m

Pending

Componentes afectados

Desktop Application

July 13, 2026 at 3:59 PM UTCinvestigating
We are currently investigating this issue.

Third-Party Integration Outage (NexHealth)

Comenzó July 10, 2026 at 5:19 PM UTC 42m

Pending

July 10, 2026 at 5:19 PM UTCinvestigating
We are investigating reported API failures with our third-party partner, NexHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.
July 10, 2026 at 5:52 PM UTCidentified
The issue has been identified and a fix is being implemented.
July 10, 2026 at 5:59 PM UTCmonitoring
A fix has been implemented. We are monitoring the results.
July 10, 2026 at 6:02 PM UTCresolved
This incident has been resolved.

Inbound Calls not Ringing/Connecting on the Customers End

Comenzó July 7, 2026 at 4:48 PM UTC 49m

IssuesMinor incident

Componentes afectados

Phone Service

July 7, 2026 at 4:48 PM UTCinvestigating
We are currently investigating this issue.
July 7, 2026 at 5:00 PM UTCidentified
The issue has been identified, and a fix is being implemented.
July 7, 2026 at 5:23 PM UTCmonitoring
A fix has been implemented, and we are monitoring the results.
July 7, 2026 at 5:38 PM UTCresolved
This issue has been resolved.

Tags Missing from NWX

Comenzó July 1, 2026 at 8:50 PM UTC 49m

Pending

Componentes afectados

Desktop Application

July 1, 2026 at 8:50 PM UTCmonitoring
A fix has been implemented and we are monitoring the results
July 1, 2026 at 9:39 PM UTCresolved
This incident has been resolved.

Online Booking not working

Comenzó July 1, 2026 at 5:14 PM UTC 21m

Pending

July 1, 2026 at 5:14 PM UTCinvestigating
We are currently investigating this issue
July 1, 2026 at 5:27 PM UTCidentified
The issue has been identified, and a fix has been implemented
July 1, 2026 at 5:35 PM UTCresolved
This incident has been resolved.

Slowness & Failure to Load: Call History Page

Comenzó June 23, 2026 at 6:48 PM UTC 1h 10m

Pending

June 23, 2026 at 6:48 PM UTCinvestigating
Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.
June 23, 2026 at 7:58 PM UTCresolved
This incident has been resolved.

Weave App Freezing when Navigating to Auto Messages

Comenzó June 18, 2026 at 4:25 PM UTC 1h 9m

Pending

June 18, 2026 at 4:25 PM UTCinvestigating
We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages
June 18, 2026 at 5:25 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 18, 2026 at 5:34 PM UTCresolved
This issue has been resolved.

Weave May Be Unavailable

Comenzó June 12, 2026 at 10:59 PM UTC 10m

Pending

June 12, 2026 at 10:59 PM UTCinvestigating
We are investigating a login issue with Weave. Thank you for your patience. More details to come.
June 12, 2026 at 11:05 PM UTCmonitoring
A fix has been implemented and we are now monitoring.
June 12, 2026 at 11:09 PM UTCresolved
This incident has been resolved.

TrueLark - Delay in display of text messages sent by Staff

Comenzó June 11, 2026 at 6:59 PM UTC 19h 11m

Pending

June 11, 2026 at 6:59 PM UTCmonitoring
A fix has been implemented, and we are monitoring the results.
June 12, 2026 at 2:10 PM UTCresolved
This incident has been resolved.

ECW Integration Interruption

Comenzó June 11, 2026 at 6:02 PM UTC 7d 22h

Pending

June 11, 2026 at 6:02 PM UTCinvestigating
The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.
June 19, 2026 at 4:49 PM UTCresolved
This incident has been resolved.

Location access tab not loading.

Comenzó June 8, 2026 at 5:58 PM UTC 51m

IssuesMinor incident

Componentes afectados

Weave Portal

June 8, 2026 at 5:58 PM UTCinvestigating
We are currently investigating why your location tab is not loading.
June 8, 2026 at 6:44 PM UTCidentified
The issue has been identified and a fix is being implemented
June 8, 2026 at 6:46 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 8, 2026 at 6:49 PM UTCresolved
This incident has been resolve.

Auto-Reminder Delivery Delay

Comenzó May 26, 2026 at 3:55 PM UTC 1h 12m

IssuesMinor incident

Componentes afectados

Automated Schedule Reminders

May 26, 2026 at 3:55 PM UTCinvestigating
We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.
May 26, 2026 at 5:07 PM UTCresolved
This incident has been resolved!

Reports of Destination Error in Messaging

Comenzó May 21, 2026 at 10:05 PM UTC 2h 26m

OutageMajor incident

Componentes afectados

SMS (texting) Service

May 21, 2026 at 10:05 PM UTCinvestigating
We are currently investigating this issue.
May 21, 2026 at 10:06 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 21, 2026 at 11:15 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 22, 2026 at 12:31 AM UTCresolved
This incident has been resolved.

Third Party Error Affecting Voice AI

Comenzó May 19, 2026 at 5:23 PM UTC 44m

OutageMajor incident

Componentes afectados

Phone Service

May 19, 2026 at 5:23 PM UTCinvestigating
We are currently investigating this issue.
May 19, 2026 at 5:49 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 19, 2026 at 6:07 PM UTCresolved
This incident has been resolved.

Call Queues Not Ringing For All Calls

Comenzó May 18, 2026 at 3:33 PM UTC 24m

IssuesMinor incident

Componentes afectados

Phone Service

May 18, 2026 at 3:33 PM UTCinvestigating
We are currently investigating this issue.
May 18, 2026 at 3:46 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 18, 2026 at 3:50 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 18, 2026 at 3:57 PM UTCresolved
This incident has been resolved.

Investigating Issues with Insurance Verification

Comenzó May 14, 2026 at 8:15 PM UTC 49m

Pending

May 14, 2026 at 8:15 PM UTCinvestigating
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange. As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
May 14, 2026 at 8:41 PM UTCmonitoring
A fix has been implemented and we are now monitoring.
May 14, 2026 at 9:03 PM UTCresolved
This incident has been resolved.

Mobile app schedules

Comenzó May 14, 2026 at 4:53 PM UTC 4h 40m

IssuesMinor incident

Componentes afectados

Mobile App

May 14, 2026 at 4:53 PM UTCinvestigating
We are currently investigating an issue causing schedules to not display for IOS devices on the mobile app.
May 14, 2026 at 5:24 PM UTCidentified
The issue has been identified and a resolution is being made.
May 14, 2026 at 9:33 PM UTCresolved
This incident has been resolved

Unable to Answer Inbound Calls From Call Queues

Comenzó May 5, 2026 at 9:20 PM UTC 36m

OutageCritical incident

Componentes afectados

Phone Service

May 5, 2026 at 9:20 PM UTCinvestigating
We are currently investigating this issue.
May 5, 2026 at 9:37 PM UTCmonitoring
A fix has been implemented and we are monitoring.
May 5, 2026 at 9:56 PM UTCresolved
This incident has been resolved.

Payments network error

Comenzó April 30, 2026 at 4:18 PM UTC 3h 23m

IssuesMinor incident

Componentes afectados

Payments

April 30, 2026 at 4:18 PM UTCinvestigating
We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not anything within your office network.
April 30, 2026 at 4:50 PM UTCidentified
The issue has been identified. We are working towards a resolution
April 30, 2026 at 7:41 PM UTCresolved
This incident has been resolved.

Unable to Create Text to Pay Requests in the Legacy Weave App

Comenzó April 28, 2026 at 3:12 PM UTC 1h 18m

IssuesMinor incident

Componentes afectados

Payments

April 28, 2026 at 3:12 PM UTCinvestigating
We are currently investigating this issue.
April 28, 2026 at 3:38 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 28, 2026 at 4:12 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 28, 2026 at 4:30 PM UTCresolved
This incident has been resolved.

Historial de interrupciones de Weave | Uptimus