Loading status page

Checking service and reports...

Applying language and content...

Historial de interrupciones de Wink

50 Wink incidents · March 2019 — official updates, affected components, duration and resolution details.

Volver al estado actual

App notifications not being received

Comenzó September 16, 2024 at 5:41 PM UTC 90d 9h

OutageMajor incident

Componentes afectados

Wink Core API

September 16, 2024 at 5:41 PM UTCinvestigating
We are currently investigating this issue.
December 12, 2024 at 4:44 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 16, 2024 at 3:18 AM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó June 26, 2024 at 12:20 AM UTC 18h 11m

OutageMajor incident

Componentes afectados

Alexa IntegrationGoogle Home IntegrationWink Hub API

June 26, 2024 at 12:20 AM UTCinvestigating
We are currently investigating this issue.
June 26, 2024 at 5:18 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 26, 2024 at 6:31 PM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó December 18, 2023 at 4:58 PM UTC 9d 4h

OutageMajor incident

Componentes afectados

Alexa IntegrationGoogle Home IntegrationWink Hub API

December 18, 2023 at 4:58 PM UTCinvestigating
We are currently investigating an issue with controlling Hub-connected devices.
December 22, 2023 at 11:40 PM UTCinvestigating
We are continuing to investigate this issue.
December 24, 2023 at 7:14 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 27, 2023 at 9:19 PM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó October 7, 2023 at 10:32 PM UTC 3d 0h

OutageCritical incident

Componentes afectados

Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration

October 7, 2023 at 10:32 PM UTCinvestigating
We are investigating issues with logging in and controlling devices.
October 10, 2023 at 4:31 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 10, 2023 at 11:11 PM UTCresolved
This incident has been resolved.

Hub API Connectivity Issues

Comenzó August 29, 2023 at 2:49 AM UTC 3d 3h

Pending

Componentes afectados

Alexa IntegrationGoogle Home IntegrationWink Hub API

August 29, 2023 at 2:49 AM UTCinvestigating
We are currently investigating this issue.
September 1, 2023 at 6:35 AM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó August 4, 2023 at 3:43 PM UTC 3d 0h

OutageCritical incident

Componentes afectados

Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration

August 4, 2023 at 3:43 PM UTCinvestigating
We are currently investigating an issue with accessing and controlling Wink-connected devices.
August 4, 2023 at 9:31 PM UTCinvestigating
We are continuing to investigate this issue.
August 6, 2023 at 12:53 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 7, 2023 at 4:08 PM UTCresolved
This incident has been resolved.

Wink App & Device Connectivity/Control Issues

Comenzó May 13, 2023 at 1:12 AM UTC 25d 13h

OutageCritical incident

Componentes afectados

Wink Core APIAlexa IntegrationGoogle Home Integration

May 13, 2023 at 1:12 AM UTCinvestigating
We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.
May 13, 2023 at 1:14 AM UTCinvestigating
We are continuing to investigate this issue.
May 15, 2023 at 9:27 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 6, 2023 at 3:18 AM UTCidentified
We are continuing to work on a fix for this issue.
June 6, 2023 at 2:50 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 7, 2023 at 3:07 PM UTCresolved
This incident has been resolved.

Philips Hue Control Issues

Comenzó March 29, 2023 at 1:39 PM UTC 7d 7h

OutageMajor incident

Componentes afectados

Wink Core API

March 29, 2023 at 1:39 PM UTCinvestigating
We are investigating an incident affecting some accounts which is preventing control and re-linking of Philips Hue devices.
April 5, 2023 at 9:06 PM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó November 14, 2022 at 5:46 PM UTC 179d 7h

OutageCritical incident

Componentes afectados

Wink Core API

November 14, 2022 at 5:46 PM UTCinvestigating
We are currently investigating this issue.
November 22, 2022 at 1:13 AM UTCinvestigating
We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.
January 7, 2023 at 1:48 PM UTCinvestigating
We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.
May 13, 2023 at 1:13 AM UTCinvestigating
We are continuing to investigate this issue.
May 13, 2023 at 1:16 AM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó September 29, 2022 at 2:46 PM UTC 8d 5h

OutageMajor incident

Componentes afectados

Wink Hub API

September 29, 2022 at 2:46 PM UTCinvestigating
We are currently investigating an issue controlling Hub-connected devices.
October 7, 2022 at 8:41 PM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó July 1, 2022 at 1:09 AM UTC 26d 16h

OutageCritical incident

Componentes afectados

Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration

July 1, 2022 at 1:09 AM UTCidentified
The issue has been identified and our team is working on a fix.
July 12, 2022 at 4:09 PM UTCidentified
We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.
July 22, 2022 at 3:15 PM UTCidentified
A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.
July 25, 2022 at 10:09 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 27, 2022 at 2:59 AM UTCidentified
We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.
July 27, 2022 at 5:12 PM UTCresolved
This incident has been resolved.

Password Reset and Account Confirmation Email Disruption

Comenzó March 1, 2021 at 10:53 PM UTC 114d 16h

Pending

March 1, 2021 at 10:53 PM UTCinvestigating
We are currently investigating an issue with emails not being sent for Password Resets, Account Confirmations, and Robot effects.
June 24, 2021 at 3:32 PM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó January 25, 2021 at 2:19 PM UTC 10d 5h

OutageCritical incident

Componentes afectados

January 25, 2021 at 2:19 PM UTCinvestigating
We are currently investigating an issue with Alexa control and app activity
January 25, 2021 at 3:44 PM UTCinvestigating
We are currently investigating an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.
January 25, 2021 at 4:14 PM UTCinvestigating
We are continuing to investigate this issue.
January 26, 2021 at 1:30 AM UTCinvestigating
We are continuing to investigate an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.
January 27, 2021 at 3:44 PM UTCidentified
We have identified the issue and are working on implementing a fix. We are still encouraging our users to refrain from unplugging their Wink Hubs as Local Control is not affected.
January 28, 2021 at 11:26 PM UTCidentified
We have identified the issue and are implementing a fix.
February 1, 2021 at 8:30 PM UTCidentified
Progress is ongoing and we are still working toward a resolution to get all systems online. We will update this page as new information becomes available.
February 3, 2021 at 4:53 PM UTCidentified
We have applied a solution to resolve connectivity and we will have the services up soon. Wink Hubs will begin reconnecting in phases. We will update you all again shortly.
February 4, 2021 at 4:06 PM UTCmonitoring
A fix has been implemented and we are monitoring the results. Most Hubs are back online.
February 4, 2021 at 7:40 PM UTCresolved
This incident has been resolved.

Alexa Service Maintenance

Comenzó December 21, 2020 at 3:42 PM UTC 45m

MaintenanceMaintenance event

Componentes afectados

Alexa Integration

December 21, 2020 at 3:42 PM UTCinvestigating
At 11am EST, Wink will be updating our Alexa service. We do not anticipate any downtime for our subscribed users.
December 21, 2020 at 4:27 PM UTCresolved
This incident has been resolved.

Sensi Service Disruption

Comenzó December 1, 2020 at 5:45 AM UTC 2h 26m

OutageCritical incident

Componentes afectados

Sensi integration

December 1, 2020 at 5:45 AM UTCinvestigating
Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.
December 1, 2020 at 7:27 AM UTCmonitoring
Sensi has a fix in place and are monitoring.
December 1, 2020 at 8:11 AM UTCresolved
This incident has been resolved.

Google Home Integration Service Disruption

Comenzó October 6, 2020 at 3:23 PM UTC 13m

OutageMajor incident

Componentes afectados

Google Home Integration

October 6, 2020 at 3:23 PM UTCinvestigating
Our Google Home integration is currently experiencing issues due to maintenance being performed by an upstream provider. We will update this status page when the issue is resolved
October 6, 2020 at 3:36 PM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó September 10, 2020 at 10:20 PM UTC 2d 2h

OutageMajor incident

Componentes afectados

September 10, 2020 at 10:20 PM UTCinvestigating
We are currently investigating an issue controlling devices connected to Wink.
September 11, 2020 at 2:03 AM UTCinvestigating
We are continuing to investigate this issue.
September 11, 2020 at 10:28 PM UTCidentified
The issue has been identified and a fix is being implemented.
September 12, 2020 at 2:15 AM UTCidentified
We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online
September 12, 2020 at 4:27 PM UTCidentified
We are continuing to work on a fix for this issue.
September 12, 2020 at 8:32 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 13, 2020 at 12:30 AM UTCmonitoring
We are continuing to monitor for any further issues.
September 13, 2020 at 1:19 AM UTCresolved
This incident has been resolved.

Wink Connectivity Issues

Comenzó July 31, 2020 at 4:36 AM UTC 7h 55m

IssuesMinor incident

Componentes afectados

Wink Hub API

July 31, 2020 at 4:36 AM UTCinvestigating
We are receiving reports of some Wink Hubs going offline and are investigating the issue.
July 31, 2020 at 12:30 PM UTCresolved
This incident has been resolved.

Connectivity Issues

Comenzó July 26, 2020 at 12:44 AM UTC 1h 23m

IssuesMinor incident

Componentes afectados

July 26, 2020 at 12:44 AM UTCinvestigating
We are currently investigating issues controlling Wink devices by voice and in the app.
July 26, 2020 at 1:31 AM UTCidentified
The issue has been identified and a fix is being implemented.
July 26, 2020 at 1:40 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 26, 2020 at 2:07 AM UTCresolved
This incident has been resolved.

Wink Connectivity Issues

Comenzó July 1, 2020 at 5:58 PM UTC 24m

OutageMajor incident

Componentes afectados

Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration

July 1, 2020 at 5:58 PM UTCinvestigating
We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.
July 1, 2020 at 6:01 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 1, 2020 at 6:22 PM UTCresolved
This incident has been resolved.

Historial de interrupciones de Wink | Uptimus