Historial de interrupciones de Zenegy

1. August 13, 2026 at 12:55 PM UTCinvestigating

   (Scroll down for English) Nogle brugere oplever i øjeblikket problemer med at få adgang til vores chatbot også med at komme i kontakt med Customer Care via chat og former. Du kan finde hjælp og vejledninger i vores help-centre: Zenegy Payroll Help-center: https://help.zenegy.com Zenegy Numbers og Expense Help-center: https://help-numbers.zenegy.com Hvis du er berørt, kan du fortsat kontakte Customer Care via: Correo: [email protected] Telefon: +45 70 22 22 16 Vi arbejder på at få adgangen til chatbotten tilbage tilbage normal og beklager de gener, det måtte medføre. --- Algunos usuarios están experimentando problemas accediendo a nuestro chatbot y contactando con Atención al Cliente a través del chat y los formularios. Puede encontrar ayuda y orientación en nuestros centros de ayuda: Zenegy Payroll Help Centre: https://help.zenegy.com Zenegy Numbers and Expense Help Centre: https://help-numbers.zenegy.com Si usted está afectado, todavía puede ponerse en contacto con Atención al Cliente a través de: Correo electrónico: [email protected] Teléfono: +45 70 22 22 16 Estamos trabajando para restaurar el acceso al chatbot y disculparnos por cualquier inconveniente que esto pueda causar.

2. August 18, 2026 at 1:34 PM UTCresolved

   Problema er nu løst. --- El problema ya se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. July 8, 2026 at 6:48 PM UTCmonitoring

   Vi har lanceret et nyt brugerinterface i Zenegy og et nyt dashboard i Numbers. Para nogle brugere – særligt administrador med adgang til Portfolio – kan gamle browserdata forhindre systemet i at indlæse korrekt. Hvis du oplever problemer ved login eller efter login, bedes du slette cookies og cache i din browser og prøve igen. / Hemos lanzado una nueva interfaz de usuario en Zenegy y un nuevo dashboard en Números. Para algunos usuarios —especialmente administradores con acceso a los datos del navegador de Portfolio— pueden evitar que el sistema cargue correctamente. Si experimenta problemas durante o después de la sesión, por favor despeje las cookies y el caché de su navegador, inténtelo de nuevo.

2. July 9, 2026 at 11:41 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. June 25, 2026 at 12:06 PM UTCmonitoring

   Der er i øjeblikket lange svartider hos SKAT ved skattekort, som kan medgive fejl ved hentning / Actualmente hay largos tiempos de respuesta en SKAT para tarjetas de impuestos, que pueden resultar en errores al recuperarlas. https://info.skat.dk/data.aspx?oid=44300

2. June 30, 2026 at 7:44 AM UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. May 20, 2026 at 1:43 PM UTCmonitoring

   I aften mellem kl. 21.30 og 22.00 gennemfører vi planlagte vedligeholdelsesopdateringer. Der kan forekomme kortvarig begrænset tilgængelighed til systemerne i perioden. Tonight between 9.30 pm and 10.00 pm, we will be performing scheduled maintenance updates. Temporary limited availability of the systems may occur during this period.

2. May 21, 2026 at 5:16 AM UTCresolved

   This incident has been resolved.

1. May 19, 2026 at 6:21 AM UTCmonitoring

   Vores teleudbyder, 3, oplever i øjeblikket netværksproblemer, som forventes løst omkring kl. 17:00. Kunder, der bruger SMS til login, modtager muligvis ikke deres login-kode og kan derfor ikke logge ind. Det er samtidig ikke muligt at gennemføre lønkørsler eller ændringer i Payroll, som kræver SMS-godkendelse. Our telecom provider, 3, is currently experiencing network issues, expected to be resolved by 5:00 PM. Customers using SMS for login may not receive their login code and therefore cannot log in. Payroll runs and Payroll changes requiring SMS approval are also currently unavailable.

2. May 19, 2026 at 9:41 AM UTCresolved

   This incident has been resolved.

1. May 13, 2026 at 9:33 AM UTCmonitoring

   SKAT oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se SKAT status her: https://info.skat.dk/data.aspx?oid=44300 SKAT is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. You can see SKAT status here: https://info.skat.dk/data.aspx?oid=4430

2. May 18, 2026 at 7:21 AM UTCresolved

   This incident has been resolved.

1. May 5, 2026 at 4:34 PM UTCmonitoring

   Nogle brugere kan opleve problemer ved login, hvor der vises en hvid skærm. For at afhjælpe problemet anbefaler vi at slette cookies og cache i din browser. Some users may experience login issues resulting in a blank screen. To resolve this, we recommend clearing your browser’s cookies and cache.

2. May 5, 2026 at 4:39 PM UTCmonitoring

   We are continuing to monitor for any further issues.

3. May 6, 2026 at 4:03 PM UTCresolved

   This incident has been resolved.

1. May 1, 2026 at 11:43 AM UTCidentified

   The issue has been identified and a fix is being implemented.

2. May 1, 2026 at 11:44 AM UTCresolved

   This incident has been resolved.

1. April 27, 2026 at 2:34 PM UTCinvestigating

   Nogle brugere oplevere at mobil appen ikke virker, og det kræver desværre en re-install. Slet app'en og installér igen. Some users experience the mobile app does not work. It requires a re-install to fix the issue. Please delete it and re-install.

2. April 27, 2026 at 2:35 PM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 28, 2026 at 2:19 PM UTCresolved

   This incident has been resolved.

1. April 27, 2026 at 8:39 AM UTCinvestigating

   We are currently investigating this issue.

2. April 27, 2026 at 2:32 PM UTCresolved

   This incident has been resolved.

1. April 27, 2026 at 6:51 AM UTCmonitoring

   Vi planlægger vedligehold i dag mandag fra kl. 17:00. Der kan forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Monday from 17:00. Brief periods of unavailability of a few minutes may occur.

2. April 27, 2026 at 4:09 PM UTCresolved

   This incident has been resolved.

1. April 16, 2026 at 7:54 AM UTCinvestigating

   Nogle brugere oplever probelmer med login. Vi arbejder på at få det løst hurtigst muligt. Some users are currently experiencing login issues. We are working to resolve the problem as quickly as possible.

2. April 16, 2026 at 8:43 AM UTCresolved

   The issue has been resolved, and operations have returned to normal.

1. April 16, 2026 at 5:57 AM UTCmonitoring

   Vi planlægger vedligehold i dag torsdag fra kl. 18:00 til 20:00. I dette tidsrum kan der forekomme kortvarig utilgængelighed på få minutter. We are planning maintenance today Thursday from 18:00 to 20:00. During this window, brief periods of unavailability of a few minutes may occur.

2. April 16, 2026 at 6:29 PM UTCresolved

   This incident has been resolved.

1. April 15, 2026 at 9:24 AM UTCmonitoring

   SKAT oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se SKAT status her: https://info.skat.dk/data.aspx?oid=44300 SKAT is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. You can see SKAT status here: https://info.skat.dk/data.aspx?oid=4430

2. April 16, 2026 at 6:07 AM UTCresolved

   This incident has been resolved.

1. April 14, 2026 at 8:01 AM UTCinvestigating

   Skat oplever lige nu ustabilitet og der kan derfor forekomme længere behandlingstider på lønkørsel og rekvirering af skattekort. Du kan se Skats status her: https://info.skat.dk/data.aspx?oid=44300 Skat is currently experiencing issues and as a result there may be longer processing times on payroll runs and fetching of tax cards. Yopu can see Skats status here: https://info.skat.dk/data.aspx?oid=44300

2. April 14, 2026 at 8:11 AM UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. April 14, 2026 at 1:22 PM UTCresolved

   This incident has been resolved.

1. March 19, 2026 at 10:13 AM UTCidentified

   Vi oplever i øjeblikket problemer med Numbers som giver driftsforstyrrelser. Nogle funktioner kører langsomt eller loader slet ikke. Vi gør alt hvad vi kan for at få systemet tilbage til normal drift. We are currently experiencing issues with Numbers causing service disruptions. Some functions are running slowly or not loading at all. We are doing everything we can to restore the system to normal operation.

2. March 19, 2026 at 10:18 AM UTCidentified

   We are continuing to work on a fix for this issue.

3. March 19, 2026 at 11:35 AM UTCresolved

   Vi har løst problemet, og Numbers er tilbage i normal drift. / A fix has been implemented and the services are back to normal.

1. March 11, 2026 at 1:51 PM UTCidentified

   Zenegy er pt. utilgængelig udenfor EU. Vi arbejder på at give de påvirkede lande adgang igen. Zenegy is currently unavailable outside the EU. We are working on granting the affected countries access again.

2. March 12, 2026 at 2:08 PM UTCresolved

   This incident has been resolved.

1. February 24, 2026 at 9:03 AM UTCidentified

   The issue has been identified and a fix is being implemented.

2. February 25, 2026 at 7:41 AM UTCresolved

   This incident has been resolved.

1. February 13, 2026 at 8:27 AM UTCidentified

   Nogle brugere oplever problemer med at tilgå og lave timeregistreringer i Zenegy. Vi arbejder på en løsning. Some users are experiencing issues accessing and creating hour registrations in Zenegy. We're working on a resolution.

2. February 13, 2026 at 9:02 AM UTCidentified

   We are continuing to work on a fix for this issue.

3. February 13, 2026 at 10:14 AM UTCresolved

   Medarbejdere kan nu igen tilgå og oprette timer i Zenegy. Employee are able to access and create hour registration again.

1. January 30, 2026 at 12:42 PM UTCidentified

   3 oplever lige nu nogle driftforstyrrelse, der gør at nogle sms er forsinkede. Du kan følge deres status her: https://www.3.dk/hjalp/daekning-og-netvaerk/driftsinformation/driftstatus/

2. February 2, 2026 at 5:34 AM UTCresolved

   This incident has been resolved.